"Help Serier build the railway, Xiaochen, are you saying true or false?"

After sending away the ecstatic Franken, Wang Weilong pulled Feng Xiaochen and asked in a low voice.

"Of course it's true." Feng Xiaochen replied with confidence.

"Do you know how much it costs to build a railway from Serier to the beach? China is still a poor country, so where can we throw money into this place?" Wang Weilong reminded.

Feng Xiaochen smiled and said, "Old Wang, you are too conservative. We are now a poor country, and can we still be poor countries all the time? With our current development speed, in less than two years, we will be able to become a well-funded country with a large amount of idle funds to find investment opportunities, and Africa is undoubtedly a very good investment place. By then, investing billions of dollars to help Serier build a railway is nothing at all. Haven't you heard Franken say that Serier has a super-large copper mine with reserves several times more than our Honghedu copper mine. Are you worried that they can't afford to pay the money?"

"Even if you are right, it will be two years later. What should we use to help Serier build the railway?" Wang Weilong retorted unangrily.

Feng Xiaochen spread his hands and said, "When did I say I would help them build the railway soon? I just made a suggestion, and they still need to discuss it, and then the two sides need to negotiate, and our country also needs to discuss it. After a few more years, three or five years have passed. Then, we have to conduct geological exploration, which may also involve the issue of immigration and demolition, which will delay several years. How many years will the road be built, and won't it take two years in the end?"

"That's fine..." Wang Weilong was stunned. Seeing Franken so happy, Wang Weilong thought that Feng Xiaochen agreed to start construction of the railway for them tomorrow. After a long time of trouble, Feng Xiaochen just wrote a blank check. It will be at least one year to build the railway. What will China develop in one year? What will Luo Ye develop in?

"But, what can we do in this way?" Wang Weilong thought of other things. He asked Feng Xiaochen to come to Africa to help him sell dump trucks. As an inland country with inconvenient transportation, Serier cannot transport and export even if the mineral resources are mined, so it is impossible to carry out large-scale mining in the short term, so Luo Ye's 15-ton dump truck will not be used.

Feng Xiaochen guessed Wang Weilong's idea. He nodded and said, "Indeed, in this way, at least Seril cannot need your equipment at present. However, this does not mean that we have nothing to do. Think about it, if the copper mine in Seril is to be mined in ten years, do we need some preparations now? For example, geological exploration must be carried out first, and training for local miners in Seril must also be carried out gradually. In addition, there is the most important thing..."

Speaking of this, he paused. Wang Weilong and Liu Wang were both by his side at this time, and couldn't help asking: "What's the matter? Mr. Feng, just talk about it quickly."

Feng Xiaochen then said solemnly: "Did you hear the question raised by Franken just now? He is worried that there will be technical obstacles to using our equipment in the future, and hopes that we can provide the most timely technical support."

"Indeed, this is so important." Liu Wang sighed, "Mr. Feng, this is thanks to your foresight. You asked us to establish after-sales service centers in Africa. Once these after-sales centers are established, they really play a great role in our equipment sales. Some African countries attach great importance to after-sales service issues when planning to purchase equipment. If we cannot provide timely after-sales service, they will switch to purchasing equipment from Europe, America or Japan."

"How is the situation of European and Japanese companies in Africa's after-sales service centers? Have you ever known about it?" Feng Xiaochen asked.

Liu Wang said: "We have learned about it. Europe and Japan do not have cross-enterprise after-sales service centers like us, but each company has its own after-sales centers. Because each company has not many customers, their after-sales service centers are also relatively small. Most of them have only one African office, located in Egypt or South Africa, and the transportation distance to the hinterland of Africa is very far away. Moreover, as we understand, after-sales service centers in Europe and Japan are not responding positively to customers, and most of the time they will not send people to customers to solve problems, or they will charge high fees. Many local government officials and entrepreneurs in Africa have great opinions on them."

"What about our after-sales service center?" Feng Xiaochen asked with a smile.

Wang Weilong said: "That's more important. We implement Mr. Feng's instructions on serving customers wholeheartedly, requiring after-sales service personnel to think about what customers think, be anxious about what customers are anxious about, and must respond promptly to the problems raised by customers. If you need to go to the site to solve them, you will send someone to the site and only charge a small amount of travel expenses. If the problem is with us, even the travel expenses will be waived and we will bear them all."

Feng Xiaochen said: "That's right. Our technology is not as good as Europe, America and Japan, and our brand influence is not as good as them. We can only put more time on service. Tell the comrades in the after-sales service center that they should not be afraid of hard work, nor discriminate against African customers. Everything should be based on the purpose of satisfying customers. Their efforts today will bring fruitful returns in the future."

"Haha, we have repeatedly emphasized these words to the comrades in the after-sales service center." Liu Wang said, "Our colleagues have also strictly followed this requirement. So far, the customers they have served have expressed twelve satisfaction with our Chinese companies."

Wang Weilong pretended to be depressed and said, "Mr. Feng, you are just talking lightly. You asked us to focus everything on customer-centricity and not afraid of hard work. In order to meet your requirements, the comrades in our after-sales service center have run their legs thin. Some comrades run on the road for 365 days a year, and for three days."

"It seems that our after-sales service center is still too small, and it needs to be expanded to 1 or even 2 in the future. Africa is a hot land, so we should sow more seeds." Feng Xiaochen said.

For many people, the concept of Africa is limited to less than a small piece of palm-sized on the world map. But in fact, Africa has as many as 30,000 square kilometers of land, equivalent to more than 3 Chinas. Only three after-sales service centers are set up on such a large piece of land, and the pressure of each center can be imagined. Fortunately, the number of equipment sold by Chinese companies to Africa is relatively small, so there are relatively few offers to seek technical support, and the personnel of the three after-sales service centers can still be able to come over. In the future, if Chinese companies enter Africa on a large scale and the number of various equipment is too large, the pressure of after-sales service will be too great.

"This is what we are going to do now." Feng Xiaochen told the two, "In the next two years, our business in Africa will grow bigger and bigger, and the number of customers will double in two or three years. The current three after-sales service centers will definitely be too busy. Taking advantage of the fact that there is not such a great pressure, we must actively train after-sales service personnel who are familiar with African languages ​​and customs. This matter may take several years. In the future, if Cerill really develops as I just said, Cerill alone needs a special after-sales service center to provide technical support. There are dozens of countries in Africa. If each country needs an after-sales service center, you can calculate how many centers we want to build and how many skilled after-sales engineers we need."

"We really haven't thought about this seriously..." Liu Wang said with a smacking tongue, "It seems that Lin Chong has to recruit more students from college who know English and machinery from college this year, and then send them to Africa in stages and batches for field training as our reserve talents. If Serill really wants to mine their copper mine, I guess at least we have to purchase two of our excavators, and we have to replace accessories and other things in these three days. Without a special after-sales service center, I can't handle it."

"It's not just Africa, but Latin America is the same. Alas, there are not enough staff..."

王伟龙长吁短叹,但他的叹气声怎么听都像是一种喜悦的表现.企业最怕的不是忙得应付不过来,而是闲得没什么需要去应付的事情.罗冶的自卸车现在在国内用于替代进口,销售量不断上升,如果再加上国外的市场,那么业务形势就实在是太美妙了.招几个人算得了什么,只要有业务,还怕雇不起人吗?

冯啸辰说:“我这次来,除了和非洲这些工业部长洽谈之外,还有一个重要的目的,就是实地考察一下各个售后服务中心的工作.现在洽谈的事情告一段落了,明天咱们就一起去看看售后服务中心吧,离加贝国最近的,应当是查汶中心吧,要不咱们明天先去查汶?”

“好,没问题.”王伟龙说,说到这,他像是想起了什么,连忙去找电话.他们此时是在宾馆的房间里,王伟龙走到床头柜前,拿起电话听筒,同时对冯啸辰说:“小冯,你不说我还忘了,陈总工这几天正好就在查汶中心那边,我给他打个电话,让他先别走,咱们可一块见见面.”

Feng Xiaochen smiled and said, "Is it Chief Engineer Chen Bangpeng? I haven't seen him for several years, and I really miss him. If I could see him in Africa, it would be a surprise."
Chapter completed!