"Yesterday, we were not on duty yesterday." Nono, a front desk customer service officer, said, "We don't know very well."

"I know you are not on duty, but since guests are here today, you should find a solution instead of evading responsibility, understand? The purpose of Wenqing Holiday Hotel is to make guests feel at home and to make their stay safe and comfortable.

Whether you are here to stay or not

, we should all welcome you warmly, instead of being perfunctory. You disappoint me very much. Starting tomorrow, you don’t have to come here to work. Just go to the Finance Department to pay your wages." Lin Moan sighed and said lightly

He glanced at the two customer service staff at the front desk.

"No, Mr. Lin, please don't fire us. It took a lot of effort for us to come to work at the Holiday Inn. We regard this place as our home. We know we were wrong, and we promise that we will never do it again."

"A front desk customer service begged bitterly and looked at Lin Moan helplessly.

"Next time?" Lin Mo'an narrowed his eyes and snorted, "As a hotelier, there are some things that cannot be done next time. If your work is not done properly and your service is not adequate, you will let the guests' legal

The rights and interests are not protected, and it also brings losses to the reputation of the hotel. I will not allow my employees to smear the hotel. I believe this has been understood before you enter the hotel.

It’s very clear. HR should also have told you about the hotel’s punishment system. A qualified hotelier not only receives guests with a smile, but also receives them with sincerity. If you don’t have sincerity and just smile professionally,

That means you are not suitable for the hotel industry at all. In our industry, we must serve guests with 100% sincerity in order to do better."

When Lin Mo'an said this, the two front desk customer service personnel blushed and burst into tears.

Lu Xuening felt a little uncomfortable. Looking at Boss Lin who was seriously lecturing his employees, he shook his head helplessly and acted like a peacemaker: "Okay, okay, actually there is nothing wrong. They are also newcomers to society and lack life experience.

, some things still need a lot of grinding. No.

What a big mistake. In fact, it’s my fault. I didn’t read the text message completely, so it turned out like this. Their attitude is pretty good, so don’t embarrass them. It’s not easy for everyone to work these days. Look,

Since they love Wenqing Holiday Inn so much, why don’t they worry about it so much?”

"How can that be done?" Lin Mo'an shook his head, "The hotel's rules and regulations must be strictly followed."

"Just think of it as selling me a favor, old classmate, okay? Stop being so fussy. You said that if I stayed in a hotel, it would cause others to lose their jobs. Even if I stayed in the hotel, I would still feel uncomfortable." Lu Xuening took pictures while taking pictures.

He patted Lin Moan on the shoulder and winked playfully.

"This time, just for Miss Lu's sake, I won't argue with you. You must keep this in mind, smile to others, and do things sincerely, understand?" Lin Moan exhaled slightly and looked at the two of them sternly.

customer service staff.

The two customer service staff looked at Lu Xuening with tears of gratitude: "Thank you, Miss Lu."
Chapter completed!