Chapter 79: Complaints when challenged by customers
"Auntie, look at the other 7 peaches. They are all good, which proves that there is nothing wrong with our peaches. It has been more than 72 hours since you bought them. If you don't eat them in time, are you also responsible? Besides, we are buying one and getting one free.
"Seven, I will give you seven peaches as a gift. I won't even give you seven peaches as a gift, right?" Guan Rong argued with reason.
One is that the 72 hours exceeds the after-sales time, and the other is that you bought a peach for 25 yuan, and the other seven are free. Even if there is a quality problem, it will not be deductible.
Although this matter is a small matter, the responsibilities must be clearly defined.
We must not encourage this "unhealthy trend" of talking nonsense.
If we compensate her, all future customers will follow suit and return the rotten peaches at home for refunds. Is that okay?
This kind of trend must not be encouraged!
"Listen, everyone, you can make your own comments! I have all the receipts, and I bought them here, but this woman still doesn't admit it. It's obviously a quality problem with your peaches, so she insists on talking about my problem. To tell you the truth, after I bought it home,
I haven’t moved at all, so does it count as my responsibility?”
"Also, I did buy one and get seven free, but my rotten peach was included in the purchase of one, not the seven gifts, so you have to compensate!" the fat aunt said plausibly.
Hoho!
The bad fruit is the one I bought, and the other 7 free ones are all good fruits?
This aunt’s abacus is so good!
In other words, she bought the bad peach for 25 yuan, and the other seven peaches given as gifts are all good.
There are still such shameless people!
I got a bargain, but I didn’t show any mercy.
For such a trivial matter, you still have to go to the store to investigate.
"You are making trouble unreasonably!" Ding Mo suddenly became angry and roared.
Selling fruit is a serious business, and you are not allowed to act wild here!
Fresh food is not as flawless as standardized products. Do you think you should buy gold or diamonds?
If she had encountered a vicious shopkeeper, such an aunt looking for trouble would have been beaten with a stick long ago.
The people around me were once again talking about it.
"Hey, this woman is quite pitiful. She has been struggling for so long for a peach, so her family is probably not rich either."
"This little bit of rotten skin doesn't matter at all, and the shop owner is wronged. Peaches are not produced, they grow on trees."
"Just refund her a few dollars. The boss doesn't need this little money to do business."
Most of the people's opinions are on Lin Tao's side, thinking that this fat aunt is causing trouble out of nothing.
But from an emotional point of view, I hope that Lin Tao will "don't remember the faults of villains" and pay a small amount of money, just forget it.
After all, this kind of thing is too small.
Lin Tao had been standing aside just now, watching the fat aunt's performance coldly.
If she had had a better attitude at the beginning and adopted a tone of negotiation, I believe that Lin Tao would have given her a satisfactory compensation whether it was a quality problem with the peaches or not.
The key issue now is that she is making such a big fuss that she wants to cause uproar in the city, and she seems unwilling to reconcile.
"Auntie, please calm down first. I saw the receipt. This box of peaches was indeed bought in my store. Logically speaking, if the problem is discovered in time, we can return or exchange the goods unconditionally, but you have exceeded 72 hours.
The scope of after-sales service is limited. But since you are here today, I will exchange a peach for you as compensation." Lin Tao said.
His meaning is very clear, it has been more than 72 hours, and the store is not responsible.
But he was willing to give this fat aunt a peach in exchange for making up for her.
"I don't care about peaches, I just want an explanation! There is a problem with the quality of the peaches you sell, and it has nothing to do with 72 hours or 96 hours!" The fat aunt is determined not to back down.
What?
Still 96 hours?
No matter how good the fruit is, it cannot withstand the ravages of time. You should eat it as soon as possible after you buy it. The shelf life is very short, so it should not be left for too long.
"Why are you so unreasonable! I promised you a peach in return, but you're still not satisfied?" Ding Mo shouted.
From the tone of this fat aunt, she seems to be still dissatisfied and insists on admitting that it is a quality problem.
Lin Tao didn't feel angry at first, but after hearing these remarks, a senseless anger arose in his heart.
Compensation for quality problems and humanitarian compensation for non-quality problems, although the results are the same, are completely different in nature.
One is to admit that you were wrong, and the other is that we are right, but we will compensate you.
Logically speaking, for such a small matter, is it necessary for the responsibilities to be so clearly divided?
"Auntie, whatever compensation you want, just say whatever compensation you want." Lin Tao asked.
It seems that she has a big appetite or has other ideas in mind.
"This is your quality problem. I think it's not as simple as buying one and getting one for one, right?" The fat aunt sneered, finally showing her "fangs".
Hoho!
Ding Mo and Guan Rong both gasped after hearing this, this fat aunt even wanted to open her mouth!
I promised to give you a peach in exchange, but I didn’t expect that I would go even further!
My own weakness and concession cannot satisfy her appetite at all. She is maliciously blackmailing.
Looking at her 200 kilogram tonnage, even two big men can't pull her away, and a large crane is required.
Moreover, this fat aunt stood confidently at the door, which not only hindered the view, but also affected Lin Tao's business.
"I have plenty of time today, so I'll use it up for you so you can stop doing business!" The fat aunt said another harsh word.
"You!" Ding Mo was so angry that his veins swelled.
If she hadn't been a woman, Ding Mo would have rushed out and punched her.
In fact, if this delay continues, Lin Tao will still suffer.
If her appetite is not satisfied today, she will obviously not leave here easily, and she also has a lunch box in her hand, looking like she is fighting a protracted war.
This kind of market person has a stubborn face and is just trying to take advantage of the opportunity to gain more benefits.
"Okay, it's useless for everyone to talk more. Since you ruined one peach, I will compensate you for three more. This matter is settled." Lin Tao took a step back and said.
As soon as these words came out, Ding Mo and Guan Rong were shocked.
You actually give back three peaches to a scoundrel like her?
Lin Tao has such a kind heart.
There should be no compensation at all for dealing with such a person!
Lin Tao is the boss, while Ding Mo and Guan Rong are part-time workers and receive basic wages.
Once this fat aunt lingers at the door of the store and refuses to leave, Lin Tao will suffer the greatest loss. Based on the belief that peace is the most important thing in everything, this kind of person can only take a step back to make the world brighter.
"Hmph!" I never expected that the fat aunt's compensation for Lin Tao's three peaches would not move at all.
Obviously, her appetite goes beyond this...
"Make way, the people inside give way..."
At this time, four or five young people suddenly came outside the store, shouting to come in. One of them was carrying a camera and the other was holding a microphone.
What's going on?
What is this for?
"You didn't expect it, did you? These are the new media matrices I invited..." The fat aunt sneered.
What?
New media matrix?
Chapter completed!