Faced with the surging customers, Yi Feng remained calm and looked at them calmly, and treated them coldly first.

He has experienced many brand crises and has long been familiar with public relations methods and methods.

When facing angry customers, they should be treated coldly first, so that they can calm down and restore their sanity.

When a person is angry, it is difficult for him to listen to other people's words, especially when a group of people is angry.

Therefore, they must calm down first. The best way is to stop talking, but look at them with sincere eyes.

really.

Under Yi Feng's calm gaze, the more than 20 people slowly calmed down and stopped shouting.

"Boss, what are your attitudes? You are talking!" a young man in a green shirt shouted.

Yi Feng then owed his body and said calmly: "I feel deeply uneasy about your affairs. I can understand everyone's anger, but please calm down a little first, let's sit down and have a good talk. Believe me, I will give you a satisfactory result."

When more than 20 people heard Yi Feng's words, the hostility on their faces also disappeared. They also wanted to solve the problem, and they did not mean that they were unreasonable.

"If you sell us the accessories that are in question, you must refund one or three compensation!" a flat-headed young man shouted.

Yi Feng didn't talk about these things with him. The first thing he had to do was to understand the problem clearly and the specific situation before he could make a response.

"Don't worry, please take a break inside. On hot days, you can drink some water first. Let's sit down and chat slowly."

"If there is any problem with the accessories, I have to know which accessories are wrong and what is wrong. After checking and confirming, we can talk about the treatment method next."

"I can promise you first. If there is really a problem with the accessories, I can guarantee that I will refund one and pay three on the spot!" Yi Feng said seriously.

The customers looked at each other, and most of them listened to Yi Feng's words, especially Yi Feng said that he could refund one and compensate three on the spot, which made them feel Yi Feng's sincerity in solving the problem.

"Okay, let's go in and talk!" The young man in green nodded.

A group of people walked into the store. Yi Feng, Zhuo Qianqian first hung up the sign of closing, and then asked Wang Tie and Zhuo Qingqing to pour a cup of tea for everyone.

There were not so many seats in the store, and Yi Feng stood like them.

"Do you guys first talk about the accessories models you have problems. I'll ask my colleagues to record them. If you have customers who bring accessories and receipts, it's best to provide them, so that we can understand which batch of product problems are also convenient for us to understand which batch of product problems." Yi Feng said calmly.

"Min is the motherboard of Shuotai 694x!"

"Min is Kunteng's 30 hard drive!"

"And mine, mine is mga220!"

...

Customers told their problems one by one, and Wang Tie recorded them one by one.

Among them, eight customers submitted their own bills and accessories, and Wang Tie also registered them one by one.

Yi Feng looked at the batch number on the bill and frowned slightly.

All products from Shengde Company!

Moreover, they are all special accessories!

Yi Feng cursed in his heart, Damn, he was cheated!

grass!

Nie Xin’s old wall lamp actually dared to cheat me!

Those two batches of special products are probably defective products, that is, product A!

This is a bad product that occurs when the accessories manufacturer produces, and these products flow into the market through the manufacturer's special channels.

Shengde Company must have obtained a lot of such bad products!

Damn, fortunately, I was only in two batches!

Yi Feng greeted Nie Xin's 18 generations of women who gave Nie Xin's ancestors warmly.

Are you cheating me? I won’t punish you to death!

If you don’t kill me, I, Yi Feng, wrote my name in reverse!

Yi Feng took a deep breath and calmed down his mood a little.

The most urgent task now is to deal with this incident first.

We must do a good job in crisis public relations, otherwise the brand of Xifeng Electronics will be blackened when it becomes popular in the Internet circle in Guangshi.

After all customers have completed registration, Yi Feng has also checked some accessories, which are indeed flawed and have problems.

Next, it's time to talk about compensation.

Yi Feng said to everyone: "I have basically understood the matter and checked the accessories. It is true that there is something wrong with the goods we sell."

"This is a fact. As the boss of Xifeng Electronics, I will never shirk my responsibilities!"

"Although our Xifeng Electronics has been established for a short time, it is a company that has the responsibility and dares to take responsibility!"

"We have always adhered to the concept of 'customer priority'. This is our responsibility for failing to supervise the purchase."

"So, on behalf of Xifeng Electronics, I promise to give you one refund and three compensation!"

Yi Feng said this passionately and uprightly. After hearing this, the customers' faces were slightly slower and they nodded constantly, which was also the result of their approval of Yi Feng's handling.

"Tiezi, take out the cash in the store and give the eight customers who brought the products one and three compensations on the spot."

"For the rest of customers, you can go back and get the accessories first. As long as the products belong to these two batches, we will refund one and pay three unconditionally, and pay the compensation on the spot!" Yi Feng said seriously.

When all the customers heard this, they all showed surprise.

This boss is so cheerful and doesn’t shirk responsibility at all, it’s so nice!

The young man in green applauded and shouted: "Okay, boss is happy!"

"It seems that Xifeng Electronics is still trustworthy!"

"I have bought defective accessories before, and the other bosses all rude. Not to mention refunding one and paying three, I don't even want to pay compensation!"

"Xifeng Electronics is the one I have ever seen who has the best attitude and the most refreshing attitude to deal with problems!"

Other customers nodded one after another. With this attitude of dealing with the problem, it was much better than other stores!

These are computer accessories worth hundreds or thousands of dollars. It is too difficult to get back the money.

If you really want to sue the store, you have to spend a lot of energy and money to resort to the law, which is not worth it.

Therefore, many people can only swallow their anger when they buy defective products.

But once, it was the first time I saw that the merchant who was so happy and agreed to refund one and compensated three without hesitation, was truly conscientious!

Yi Feng smiled slightly and said, "Thank you for your appreciation. This is our responsibility and we should do the same!"

Wang Tie took out all the cash in the store and refunded the eight customers' money on the spot, and paid three times the compensation.

Including the young man in green clothes just now, he also received three times the compensation, and his face was full of joy.

"The boss is courageous. I believe that if you Xifeng Electronics adhere to this business attitude, you will definitely be able to do it in the future!" said the young man in green.

Other customers who did not get accessories looked envious and even admired Yi Feng even more.
Chapter completed!