On the road to Jiang Mulai, many sections of the road are undergoing some repairs, causing buses and taxis to take detours.

This also took Jiang Mu twice as long as usual, and he walked a long way to the store.

"You're here, what happened on the way? Why are you arriving so late?" Jiang Jing asked.

"There is a traffic jam on the road. They have closed some sections of the road to make the city look better." Jiang Mu explained.

"Oh, I think I heard that Torch is coming to our place." Jiang Jing thought for a while and asked, "Sales have plummeted in the past two days. Do you know what's going on?"

"I saw it during the review last night because there were two more negative reviews."

After Jiang Mu finished speaking, he took a look at the beautiful woman next to Jiang Jing.

As soon as he entered the door, he saw a girl wearing hot pants sitting next to Jiang Jing. Her shawl-shaped hair was black and beautiful, and her hair looked surprisingly good, fluffy and slightly wavy.

This made Jiang Mu couldn't help but think of the popular saying "Scumbag men have tin foil, and scumbag girls have big waves" a few years later.

In later generations, when young people in the streets are keen on tin foil perm, girls in their early twenties who like to wear shawls with big waves will also be passively given this name.

Although she was sitting, her legs looked slender and she seemed to be slightly taller than Jiang Jing, so she looked a little curled up when sitting in front of the counter. Jiang Mu estimated that she was today's applicant.

"Ah? Are negative reviews so serious? I was thinking that since we have so many positive reviews, one or two negative reviews would be nothing!" Jiang Jing then understood that this was the reason for the sudden drop in sales.

"Let me tell you this! One bad review can kill almost a thousand good reviews!" Jiang Mu said.

"What can we do?"

“Just ask the customer to delete it!”

"Well, that's right! Calling the customer is nothing more than an apology, sharing profits with the merchant, and giving them some compensation." The girl next to Jiang Jing said at this moment.

Jiang Jing nodded, finally remembering that there was something serious to do, and then pointed at Jiang Mu and introduced: "Lili, this is our sunny and handsome little boss, Jiang Mu."

"You can say I am a sunny, handsome boy, or you can introduce me as young and promising, but can you please not add the word 'little' in front of the boss?"

Jiang Mu is a bit more serious. I don’t know why. Maybe men generally don’t like to hear that little word when they are introduced!

"Wow, Mr. Jiang is so young!" When Na Lili heard this, she put her hand to her mouth and said with a very surprised expression.

"How about being able to become friends with my sister? She's so eloquent and looks so awesome!" Jiang Mu smiled and said hello to her.

"This is Zhang Yili, my classmate and best friend in high school. She has been articulate and eloquent since she was a child."

Then Jiang Jing held the shoulder of the girl next to her and said: "She just came back a few days ago, and then I thought about the conditions and treatment we offered and the treatment was not bad. No, it's better to treat others than to treat yourself. I'm good at this sister.

Make a decision, brother, you won’t blame me, will you?”

"Can't you just decide?" Jiang Mu also gave Jiang Jing enough face in this regard, "And this is our common store and business we create together!"

"As the old saying goes, need is just world, world has world!"

"What do you mean?" Jiang Jing turned around and looked at Zhang Yili, a little confused.

"If I heard correctly, he just said, what's yours is mine, and what's mine is still mine!"

Zhang Yili smiled slightly, she was very satisfied with her translation.

"Oh! That's right!" Jiang Jing sighed. Anyway, Jiang Mu had already entered the room with his talk, and she could no longer take advantage.

"How about that bad review? Do you want to solve it?" Before the training started, this classmate Zhang Yili took the initiative to ask.

"Huh?" Jiang Mu heard this and thought this sister was interesting, so he asked: "By the way, Sister Lili, you have been in this business before, what are the main aspects of the business?"

"When I worked in Guangzhou and Shenzhen, I did telephone customer service, and I also did training on e-commerce customer service. In fact, customer service and other jobs are very similar."

Jiang Mu nodded: "Well, that makes sense! Then why are you back?"

"Hi! My family is urging me to get married. Why don't we go on a blind date now? When we find someone, we can go out to work and earn money! Rowing with a double oar is always easier than rowing with a single oar!"

"That's the truth!"

Jiang Mu thought for a moment, how about giving her a try, and then he would know if it was a mule or a horse.

"Sister Jing, please transfer the order from the customer with bad reviews. You can give it to Sister Lili to try!"

"Is that okay?" Jiang Jing turned around and asked Zhang Yili.

"As long as the boss is willing to give up profits to customers, there should be no problem!" Zhang Yili said very confidently.

…

The call is being connected.

"Hello!" said a man's voice on the phone.

“Hello, I’m Lili, the customer service staff of the Taobao store that sells the halter top you recently bought.”

"I see here that you bought a set of clothes on our platform and gave a negative review. Is there any quality problem? If so, we can guarantee a refund." Zhang Yili pressed the speaker phone.

“There’s nothing wrong with the clothes!”

"Eh? If the quality and size of the product are OK, what is the problem that caused you to give a negative review? Can you tell us about it, we can help you solve it!"

"I bought the clothes from your store for my girlfriend. I originally wanted to give it to her as a gift, but she broke up with me on the day I gave it to her. Can you help me solve it?"

"Dear, if she doesn't like the clothes you bought, we can return them for free within seven days!"

"How can I return all the clothes I gave away? Besides, she didn't say she didn't like it..."

Hearing that this person's tone was funny, Zhang Yili hurriedly said: "Oh, this... dear, this reason shouldn't be particularly directly related to the products in our store, right?"

"It doesn't matter, but I don't care! I'm just angry, you can do what you want!"

At this moment, Jiang Mu took out a piece of paper next to him and wrote down the profit amount. Zhang Yili understood after reading it and said directly:

“I’ll give you a 10-yuan shipping red envelope for your account, and a 50-yuan discount voucher that can be used in our store at any time. Do you think that’s OK?”

"What? Do you think it's so simple that just a few dozen dollars from you can offset the pain of my broken love?"

"Dear, what can you do to calm down your anger? Did you and your girlfriend break up because of a quarrel?" Zhang Yili had no choice but to continue to pretend to be a grandson and asked.

"Hey!" The man took a breath and said, "Seeing that your attitude is so sincere, that's it. You can chat with me. If you are happy, I will delete the bad review."

When Jiang Mu heard this, he thought, why should he act as an emotional radio station for him to relieve his boredom?
Chapter completed!