evening.

The three of them were going to the cafeteria on the 37th floor. Ji Huai boasted in the elevator, "Our restaurant is also full of customers. The location is more advantageous and the view is better."

Gu Lan glanced at him, did not answer, and observed the environment in the elevator, "Mr. Ji, our hygiene? The environment needs to be improved."

Ji Huai looked around, stretched out his hand and touched the edge, lowered his head again, and defended, "Secretary Gu, I suspect you are picking stones among eggs. I apologize for the occasional inaccuracies."

"That's right." Gu Lan didn't deny it either.

Tian Ya was young and upright after all. She stared at the elevator floors, lowered her voice and approached Gu Lan and said, "Secretary Gu, our elevator seems to be slower than theirs."

In a blink of an eye, I was on more than 30 floors, so fast.

The elevator space was only so big. Ji Huai turned his head and looked over, with a strange look in his eyes.

He heard it.

Tian Ya obediently shut up and stood back with her neck hunched, reducing her sense of presence.

Originally, young people like efficiency, and they are there in a snap. Isn't this a comparison? Isn't it a comparison? The decoration of other people's homes is higher. It's bigger and more elegant.

"Their hotel has only opened in recent years. How many years has our hotel been opened? This is the third hotel opened by our group in the country and the first so far..."

Before Ji Huai finished boasting, Gu Lan interrupted, "You also know that it has been open for a long time?"

"Huh?" He raised his eyebrows.

"The hotel's decoration, tables and chairs, flooring, wall design..." Gu Lan listed a bunch, and finally said, "Nowadays, the main consumers are still young people. If they can't keep up with their aesthetics, they will be eliminated. No.

Speaking of aesthetics, the chair surface of the guest room I stayed in was damaged and the drawers were stumbling."

Tian Ya also nodded fiercely and said weakly, "The toilet in my room seems to be a bit clogged and not very smooth."

"How is that possible?" Ji Huai's eyes darkened, "What do managers do? What do they eat?"

"How do I know what you do? What to eat?" The elevator door opened, and Gu Lan walked out first after saying this.

When Ji Huai realized that he was scolding him, Gu Lan had already walked away.

Hey.

His secretary is getting more and more grumpy.

Gu Lan frowned as soon as he got out of the elevator. Although the reception staff were also very positive and enthusiastic, the design of the entire restaurant did not give people a very eye-catching feeling.

They are clearly about the same size, but they appear crowded and messy at first glance.

"Sit here." The receptionist led them to a small table.

Gu Lan looked around and looked at the lady at the front desk, "Why? Why are there three small tables together?"

The other party smiled awkwardly and said, "This is the arrangement of the restaurant."

"The partition space is so small, and the guests have no privacy at all. Is this a food stall?" Gu Lan looked at the mostly empty restaurant, "I can understand if it can't accommodate so many customers. It's meal time now?, but?

Most of the tables are empty.”

There are three small tables placed next to the window, with a small gap in between. They can basically be regarded as being put together, which is very bad both visually and in terms of experience.

"The layout is like this, can I change your seat?" The front desk looked stern, and wanted to guide the three of them to the big table in the corner, so that it would be a little farther away from other tables.

"That's it." The expression on Ji Huai's face was unpredictable, looking lazy and casual.

Gu Lan also sat down.

Ji Huai leaned on the chair, observing the waiters, and suddenly laughed out loud. The meaning in his tone was very unclear, but he was definitely not happy.

Gu Lan followed his line of sight and saw a tall and thin waiter with a childlike appearance. He was delivering fruits to customers. There were several slices of watermelon on a large plate. It looked particularly funny, and the customers seemed speechless.

She looked at the baggy uniform the other party was wearing, then looked away and asked Ji Huai, "Don't the hotels in our group even have the money to give him a well-fitting uniform?"

Ji Huai's thin lips tightened and he fell into deep thought.

He knew that there were many problems in the hotel. Ji's father invested heavily in real estate and furniture in the past few years. What did he say? He wanted to engage in manufacturing. The hotel had been in decline and had stopped a long time ago. There were a lot of problems, big and small.

To put it bluntly, the service is not up to standard, the aesthetics have not kept up with the times, and the management is even worse.

Speaking of the dishes, Tian Ya was not as excited as yesterday. She took a portion of grilled fish and a few skewers of barbecued meat. They didn’t taste very good. She had no appetite. Gu Lan only cooked a simple bowl.

Malatang, sit down and take a sip. Take a sip and eat.

It's a big change compared to yesterday.

In contrast, Ji Huai took the plate and walked around in a circle, taking a little bit of each dish, even a few small pieces of raw fish sashimi.

Gu Lan took a small bite of the noodles while watching him eat the dish that didn't look appetizing. Ji Huai's furrowed brows never relaxed, and she didn't have the nerve to ridicule him.

During this period, two young men sat next to them. They walked around the dining area and came back with a bowl of fried rice. They looked depressed, "They don't have too few dishes? Nothing? Nothing delicious, too much."

It was a scam, and it even chained a big hotel, and its reputation was completely ruined.”

Gu Lan saw Ji Huai's face darken a little more.

How bad is their restaurant? How bad is it?

First of all, the environment is crowded, the layout is chaotic, the waiters walk as if they are floating, there is no passion, and all of them look sad and sick.

Next is the dishes, only the hard dishes. The crayfish at the hotel next door is cooked in spicy braised with garlic paste, the crabs are steamed and fried with scallions, and the shrimps are cooked in many ways, such as braised in oil, steamed with salt and pepper...

In addition, there are also dedicated fresh food areas for various types of shellfish, squid or seafood. Customers can choose independently and the chefs will cook them on the spot.

There are no crabs here. As for shrimps and various shellfish, they can only be boiled and placed on the ice table. Just let them cool down. The variety and quantity are pitiful.

The other dishes are just for show. The raw fish sashimi is not delicious or fresh.

Both the waiters and the chefs have no passion, they have sullen faces, and the atmosphere is very depressing.

The key point is that their charges are the same as those of several other big hotels, or even slightly higher. She just went to the toilet and found that the toilet equipment was also outdated, and there were two female customers complaining, and they were very angry.

"Are you full? Hurry up and leave. I'm so angry just looking at their dishes!" The man next to them finished a large bowl of fried rice, drank a bottle of drink, and urged his accomplice across from him with an impatient look on his face.

Because they were close, Gu Lan and the others could hear clearly.

Yesterday they were in that hotel. After the guests finished eating, they would take photos, chat, and eat some fruits. They would also go to the bar to make themselves a cup of coffee and enjoy the night view.

Because the environment is good and the atmosphere is comfortable, everyone is nostalgic.

"Withdraw."

A young woman at the next table pointed to the tableware on the table and said to the waiter angrily.

"Okay." The waiter, who was wearing a suit that didn't fit him just now, was busy putting away the tableware. It could be seen that he had not been on duty for a long time.

"Get us a glass of orange juice." She said again?

The waiter went to pour orange juice again.

"I want another drink," she added.

"Help us get some fruit."

"The orange juice doesn't taste good, please take it away."

"Your noodles taste really bad. Take it down and help me get a chicken wing and a glass of grape juice."

....

The waiter came back and forth to get the food, and she kept asking the waiter to take it away.

After going back and forth, several waiters saw it, but they didn't say anything and just avoided going that way.

The woman poked the steak on the plate with her fork, showing disgust on her face. She rolled her eyes and said angrily to her companion, "I just want to torment these waiters. How can there be such a terrible restaurant?"

After hearing these words, Gu Lan understood one of the reasons.

Customers spend a lot of money but get a low-quality experience. Not to mention enjoying the food, the restaurant is very depressing and the environment layout is not good, which ruins their mood and makes them more and more dissatisfied.

Most customers will complain and may only say a few words to the waiter or make suggestions. Customers with a bad temper will make things difficult for them in public.

If things go on like this, how can the waiters maintain their enthusiasm if they don't get respect? They will fall into a vicious circle, and their work will slowly slow down and become hazy.

The waiters in the restaurant are generally young and unskilled. They must have been on the job not long ago. Some people resign and are frequently hired.

The waiter took the chicken wings back and said, "Your chicken wings."

The woman held her forehead and looked at him, speaking harshly, "These chicken wings are already cold. Don't you know how to heat them up before bringing them back? Are they leftovers from yesterday? Is this what your restaurant serves?"

The waiter suppressed his blush and hesitated before saying, "It was just grilled."

The woman sneered, with a clear mockery on her face, "Are you stuttering?"

Many customers have turned their heads or stretched their necks to watch the excitement.

The waiter looked back and wanted to ask for help, while several waiters were whispering to each other. No one dared to come forward and could only rely on the foreman to handle it.

This kind of thing happens frequently? It becomes more and more frequent. Customers complain about their hotel every day.

"Let me ask you something..." The woman looked at him like this, her voice rose, and she became angrier as she spoke.

The waiter lowered his head in embarrassment. The foreman did not come. Instead, a man in a suit blocked him behind him. He smiled at the woman, his peach-blossom eyes gleaming with a smile, his thin lips slightly parted, and he said apologetically.

"Sorry, what do you need? Do you need any service?"

Facing the handsome man who suddenly appeared, the woman was stunned. He was wearing a well-tailored suit. He was tall and had a distinguished temperament. His facial features were three-dimensional and deep, and he looked at her with smiling peach blossom eyes.
To be continued...