Chapter 9 Oversell

Xu Cangren was stupid. He bought all the tickets and gave all the money, but he said there was no place. What a bullshit.

However, Xu Cang quickly realized the problem and immediately asked: "Is it oversold?"

The teller's face was not very good either, so he nodded: "Yes, sir! If you want, we can change the sign-in day after tomorrow and give you another 500 yuan in compensation. Do you think it's OK?"

Overselling is a very common practice in the civil aviation industry, because sometimes passengers temporarily refund tickets or fail to come directly on flights. At this time, when the plane is about to take off, the vacant seats are basically not sold, which will cause waste of resources.

Therefore, the airline's marketing department will oversell these routes, that is, sell three to five percent more tickets than the actual seats.

However, if everyone comes and the flight is oversold, someone will not be able to do it. Unfortunately, Xu Cang becomes such an unlucky guy.

In fact, if Xu Cang hadn't had it been his turn to check in earlier if he hadn't checked in.

If such a situation occurs, each airline will provide corresponding compensation measures for passengers. Generally, a full refund or change of tickets will be made, and a certain amount of additional cash will be compensated, and free accommodation will be arranged, etc.

However, Xu Cang didn't want to refund the ticket or change the ticket. He said directly: "You asked anyone on the boarding gate to get the money to refund the ticket or change the ticket, but I still want to go back."

The teller was stunned. Unexpectedly, the young man in front of him seemed to know the way to deal with the oversale. Generally speaking, if the passenger is unwilling to accept refunds and change payments and cash compensation, the airline will contact the passenger who has checked in to ask if anyone is willing to refund and change payments and accept compensation at the same time.

Some passengers who are not in a hurry may be willing to pay more.

"Sir, wait a moment." The teller dared not be negligent, so he was about to call his superior for instructions.

Who knew that Xu Cang directly put the two bags on the counter, and he pointed to his luggage: "Check my luggage first."

The teller put down the phone and said a little apologizing: "Sir, I have to confirm that someone is willing to give up the seat before I can check it out for you."

"This is your business. I will definitely get on the plane anyway." Xu Cang said lightly: "No one wants to compensate for 500 yuan, so continue to add it. Add it to 800 yuan or 1,000 yuan, and there will always be someone willing."

The teller was shocked to Xu Cang's words and explained: "Sir, the compensation method must be as required and cannot be changed at will."

"Then I will call the Consumer Association or contact the complaint hotline of the General Administration, and see what your company says at that time." The opposite side is an employee who uses money to do business. Xu Cang said bad things too badly, but he just wanted to let her understand her attitude.

He doesn't want money, he just needs to get on the plane, and he is very determined.

The teller's scalp is numb, and the young man in front of him seems to be very difficult to deal with. Since civil aviation has not yet been popularized, many people don't even understand the process of flying, so how can they know the channels for complaints?

Most people can at most think of complaining to the airline customer service when they have problems, but this approach is sometimes not very different from whoever sues the official in the court.

Airlines are most afraid of things being exposed to the Consumer Association and Bureau, which is fatal.

The teller has never seen a passenger who is so difficult to fool. For a moment, he didn't know how to transfer Xu Cang's words to his superiors.

Seeing the teller's helpless look, Xu Cang sighed: "I said we are all traveling with each other at least, so don't be so irritated. Is the crew of this flight made of two people? If so, I can sit in the cockpit, just stuff me into the plane."

Xu Cang was talking casually, but when he saw the teller showing a thoughtful look, he immediately asked seriously: "Sir, are you a crew?"

"Crew" is a very internal title. People in the circle generally do not call them pilots, captains or co-pilots, but call them crews. Just like pilots basically do not call flight attendants "stewardess".

"Yes." Xu Cang realized that the teller was actually thinking about the possibility of bringing him into the cockpit, and couldn't help but feel speechless: "Can you really enter the cockpit?"

Xu Cang just said casually. There are extremely strict regulations for those who can enter the cockpit. There are crew members who carry out the flight, as well as those assigned by the company or bureau, so there are no one who can just stuff people into it.

The cabinet sister said, "Have you brought your ID? I can ask the above for instructions. However, if someone is willing to give up the seat, you will definitely not have to go in."

The implication is that if there is no place, you can really stuff it into the cockpit, which is unheard of. However, Xu Cang soon seemed to be in a wilderness era where domestic civil aviation is still exploring, and many regulations are not sound at all. Incredible things in the future are not considered common now.

Although Xu Cang felt uncomfortable with this kind of casual approach, he did not object. Anyway, he just wanted to go home and would not do anything bad.

"If you have a certificate, I'll give it to you."

The teller took Xu Cang's license and airline boarding permit, confirmed that the names of the two matched each other, so he called.

Xu Cang glanced behind him and confirmed that there was no one coming from behind, so he leaned at the check-in counter and waited for news. But now that he remembered that it was a blessing to not return the ID before.

Even if the rules are not strict now, they will only allow "family members" with documents to enjoy such special treatment at most.

After about ten minutes, the teller should have communicated well and knocked on the table to attract Xu Cang's attention. Xu Cang, who was already a little impatient, turned around and saw that the teller had all the IDs on the table, and there was another piece of paper.

Xu Cang glanced at the paper. Isn’t this the mission book for the Flight 6321 flight he was on? What surprised him the most was that his name was added to the crew column.

"I have communicated with the company. This time, Mr., you add the unit. After landing, you can contact our company's customer service staff and discuss the compensation matters." The teller pointed to the security checkpoint: "It's getting late, Mr., you can go directly to the unit channel."

Although Xu Cang didn't mind where he sat, the airline could not do this, so he still had to do a good job of compensation afterwards. As for adding crews, it was not uncommon to add crews from other airlines in later generations. Overall, Feiyu Airlines' attitude is still good.

Xu Cang packed all the documents and nodded to the teller: "Thank you for your hard work, thank you!"

The teller still had a professional smile on his face: "Sir, I wish you a good journey."

Please bookmark and recommend tickets. If you can, you can get some monthly tickets or something, that's the best.

(End of this chapter)
Chapter completed!