Superintendent Yu nodded and came back in less than two minutes.

The three of them started shopping in the mall. As Li Wu walked, he told Manager Yu what to buy here and what to put there.

For example, in the customer's rest area equipped on each floor, a water dispenser and tea must be placed in the rest area of ​​the store. Of course, the tea does not need to be too good, just the average one is fine, and there are various types of chargers, baby cars, wheelchairs, toys, etc., and all of them must be free.

Hand sanitizer should be placed in each bathroom. Toilet paper should not only be soft and white, but also be sufficient. Men and women's bathrooms should each have a male and female cleaning specialist, who is responsible for the cleaning of the bathroom, keeping the floor and the bucket trough clean at any time.

In addition, we must strengthen employee training and let employees have a concept of service, abandon the commission rules for selling items in the past. In the shopping mall in May, employees' wages can only be determined by the customer's reputation, which requires the employees' subtle service and truly treat every customer as God.

If you want to describe it in one sentence, it means that the employees need to serve them carefully to the core.

What help customers need should be handled and responded in a timely manner.

There is garbage on the ground and you must sweep it away immediately.

If the customer comes with a child in his arms, he must immediately hand over the corresponding baby car or toy.

Employees cannot recommend or encourage customers to purchase. They should recommend that customers purchase rationally and buy in moderation. If they are not satisfied, they can return and exchange unconditionally.

Of course, these changes are not overnight, but we must strive to pass the changes before June. In order to motivate employees, we will conduct monthly service assessments. Employees who can meet the above requirements will have an additional monthly salary of 300.

If you do it for another year, it is equivalent to adding 600 yuan a month. Such a salary is more than twice the market salary. Li Wu doesn’t believe it. Can’t this change?

As for those who fail to meet the requirements, they will be fired immediately.

...

After Li Wu finished speaking one by one, Du Yuan and the supervisor looked at each other. Du Yuan smiled and said, "Mr. Li, I have to say that if we can really do this, we must be the first in the country. If the business is not good, it will be unreasonable. It's just... if we want to maintain this kind of service for a long time, the manpower and financial resources invested are a considerable amount. Can we really make money by doing so?"

Li Wu shook his head, "Don't worry about these expenses. Believe me, as long as I achieve the service concept I mentioned, the benefits outweigh the disadvantages. As long as I have a reputation, I will form a unique brand. With the brand effect, are you still afraid of not having business?

Mr. Du, for employee training, you must get out the rules I just mentioned as soon as possible. The stricter the better!”

"good."

...

As soon as they separated from Du Yuan and the others, Lin Wei came to find her. She was surrounded by a girl with short hair, slender figure and pretty good looks.

Seeing Li Wu, Lin Wei said excitedly: "Huang Han, this is Mr. Li. Mr. Li. This is what I told you yesterday, my classmate Huang Han."

Li Wu smiled politely: "Hello Miss Huang! Welcome to May!"

Huang Han is a little reserved and curious.

"Don't you need an interview or an assessment?"

Li Wu smiled and said, "No, since you were recommended by Lin Wei, you are naturally a trustworthy person. However, I still want to say more: In May, character is the first priority and ability is the second. I hope Miss Huang remembers this sentence, including Lin Wei, you must remember it too."

"Yeah, remember."

Both women nodded and agreed. This is normal. Every company recruits employees and hopes to have good character. Who would like to recruit a ungrateful or stingy?

After thinking about it, Li Wu said to Huang Han again:

"In addition, if you don't have a place to live, you can live in Lin Wei's place. There are many rooms anyway, so she can't stay alone."

"Okay, thank you Mr. Li, then I'll come to work tomorrow." Huang Han said happily.

Lin Wei laughed and said, "How is it? I said Mr. Li is easy to talk to, so believe it now!"

Li Wu touched his head, was it easy to talk to himself? It seemed a little bit!

Alas! There is no way, it’s hard to find a general. I am really short of talents now!

...

At night, as Li Wu thought, after 7 o'clock, the traffic began to increase dramatically, and all young people came out to shop at night.

During the day, Du Yuan printed Li Wu’s service concept into a must-read code for employees and distributed it.

Although the requirements are very strict, everyone said there is no problem because there is one thing that everyone is excited - an additional 300 salary per month required through the service.

Every employee’s shopping guide has a smile on his face, not to mention being so enthusiastic.

Seeing every customer leaving with a smile, all employees felt a sense of pride. It turns out that serving others will satisfy others and will also make you happy!

...

In a blink of an eye, it was the end of the month. On the evening of the 30th, Li Wu asked Lin Wei:

"Have the sales data statistics been released this month?"

Lin Wei took the report from Huang Han: "We have not counted the detailed accounts yet, because there is still something to be entered tonight. Let me briefly talk about the general situation. We opened on the 18th, and as of 5:00 this afternoon, there are a total of 12 days of business."

After a pause, Lin Wei continued: "In 12 days, the total sales of the shopping mall was 28.6285 million, and the gross profit was about 8 million."

In just 12 days, the profit is so much?

"In addition to employee salary expenses, some losses and taxes, the net profit is about 5 million." Lin Wei continued.

Du Yuan thought for a while and said, "Because sales increased sharply on the day of opening, the sales may be a bit inflated. According to my estimate, the average daily turnover in the future will be about 2 million yuan. If all expenses are excluded, the daily net profit should be about 300,000 yuan."

"That means that the net profit per month can be 10 million?"

Li Wu didn't take it too seriously at first, but suddenly he heard that he made a profit of tens of millions every month, but he was still a little unbelievable.

Have you bought the property in May Square in almost one month?

The investment in shopping malls is actually not too high, with a total of more than 7 million.

Moreover, expenses like decoration are still one-time, and there is no need to invest more within five years. In this way, not only can you recover the capital in the first month, but you can also get extra money. Is this profit too exaggerated?

No wonder there are so many big stores and supermarkets in later generations. It turns out that this is really so profitable!

However, it is reasonable to think about it. May is the only one in Wenping. Whether it is goods or services, it is first-class and high-quality, so the business is naturally very good.

At this moment, Li Wu finally tasted the sweetness of doing business!

...

If you want to talk about what is the most famous thing in Wen Ping now, it is May Square.

It is most appropriate to use the four familiar words to describe them.

Recently, what is written in the newspapers are basically about May Shopping Mall, and May has become a good place for Wenping to relax and entertain.
Chapter completed!