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Chapter 5 Complaints

Donghua Bank is headquartered at No. 18 Fuqian Street, with a total of 19 floors. It is a modern office building, unique on the street of the municipal government. It is said that it was designed by a designer from DESTROY Architects in Beijing and was only put into use three years ago.

When Wang Chong arrived at the headquarters, Vice President Liao Xingguo was holding an emergency meeting. Sun Zhengbin, director of the Discipline Inspection Office, and Li Shaohua, director of the customer service center responsible for the complaint, were comforting Sheng Hongfei, Zhang Liyu, and Gu Tiande, as personnel involved, were also called over.

Gu Tiande met Wang Chong in the corridor, "Mr. Wang, why are you so reckless? No matter how urgent it is, you have to ask for instructions. Now the customers have come to the headquarters. How do you deal with this matter?"

Wang Chong came to the reception room. Sheng Hongfei came to him and pointed at Wang Chong's nose and cursed, "Well, you are so fucking bad. I'll ask you, why do you freeze my account? You know, yesterday I used eight times the leverage to buy crude oil futures, but because you freeze the funds for me, I lost more than one million. Fuck me!"

A week ago, when Sheng Hongfei went to his office to apply for a loan, he looked cautious and respectful. He was so domineering that Wang Chong felt a little disgusted. However, Wang Chong still bowed deeply, "Mr. Sheng, I'm sorry, it's my fault."

"It's over with a word of sorry? What should I do if I lost money? Is it more than one million yuan? Or is it you or your Donghua Bank? Your Donghua Bank always says that customer experience is the first, and this is his fucking customer experience?"

Li Shaohua accompanied him and said carefully, "Mr. Sheng, this is the case. Yesterday we found that your card had frequent transfer transactions. I called you, but you didn't answer. We suspected that your account information was stolen by criminals. In order to protect the safety of your funds, Mr. Wang froze your account. Today, as soon as you verify the situation, we will unfreeze you."

"Safety of funds?" Sheng Hongfei seized the loophole of this sentence and asked, "What do you mean is that my money is not safe for you Donghua Bank? Then you can open a nonsense bank and close the door as soon as possible. You have to give me an explanation for this matter, otherwise I will definitely not give up."

Wang Chong took a deep breath and said, "Mr. Sheng, you said your funds are used for crude oil futures, but as far as I know, the price of crude oil market did not fluctuate much yesterday, and I don't understand how your million profit was calculated. If you make inappropriate judgment or make mistakes in operation, you may also lose a part of the money. Can this part of the money be regarded as saved by our bank for you? It is a fault for freezing your account, but you will not be responsible for such uncertain returns."

Sheng Hongfei became angry as soon as he heard this, "It really opened my eyes. Why do I spend this money is my business. Even if I use them to buy lottery tickets, it is my business. I am happy. Maybe I can make 100 million yuan. Do you have any control?"

Li Shaohua whispered to Wang Chong, "Hurry up and apologize to Mr. Sheng and make good compensation. If he makes this matter to the Donghua Banking Regulatory Bureau, it will have a bad impact on our business."

"The compensation is not that it cannot be solved, he is clearly here to find trouble."

Wang Chong pondered for a moment. This matter was obviously premeditated. Everything started with the anonymous text message. On the way to the headquarters, Wang Chong tried to call the anonymous text message, but the other party kept turning off the phone. Later, he asked a friend to help him check it out and it turned out to be a white account. He vaguely felt that this matter had something to do with the collection of Zhou Yuntao's loan before the festival.

Wang Chong said to Sheng Hongfei, "Mr. Sheng, please let me talk with you after a step."

The two of them came to the small conference room and Sheng Hongfei said, "Tell me, I see how you explain."

Wang Chong looked at Sheng Hongfei and said, "Mr. Sheng, you are engaged in the import and export of red wine. If you remember correctly, the loan you borrowed last week was to buy red wine, and the funds were also paid to the counterparty's account. But a few days ago, the loan went back to your fund account after several transactions. According to the loan contract, the loan funds cannot enter the stock market, futures, securities and other capital markets. As you said, if you use funds to speculate on futures, we have the right to announce the loan due and recover the loan in advance."

Sheng Hongfei's face changed slightly, "There is this one?"

Wang Chong said lightly, "There is this provision in the contract of any bank. Mr. Sheng, if it is true as you said, we may have to execute the contract." Sheng Hongfei smiled quickly, took out a box of Soft China from his arms, and pulled out one, "I think it should be a bit misunderstanding, come and smoke."

Wang Chong said no, and reminded him again, "I can pretend that I don't know about this, but maybe please consider your wording."

Sheng Hongfei said I was just angry for a moment. You know, anyone would be angry if this kind of thing was annoyed. I drank some wine yesterday. Mr. Wang, I won’t pursue this matter.

For a trading company, taking out his cash flow and almost sentenced the company to death. Wang Chong understood this, and Sheng Hongfei also understood it. Wang Chong did not choose to point it out in public, mainly because he wanted to know why he had such an operation. However, Sheng Hongfei was vague and refused to tell him, insisting that it was his business needs.

When the two of them walked out talking and laughing, Li Shaohua almost didn't believe his eyes.

Sun Zhengbin, the Discipline Inspection Office, who had been supervising the whole process, also found it a little strange. However, Sheng Hongfei gave up the complaint after a cigarette, but he did not ask. His job was to record the process truthfully and then report to President Liao.

After seeing off Sheng Hongfei, Wang Chong returned to the headquarters to attend Liao Xingguo's meeting. After handling external complaints, the impact of this matter will be minimized. However, the trouble has just begun, and the real battlefield is in the industry.

To put it bluntly, defiance of industry rules and regulations and violation of professional ethics is a serious operational risk. You can be punished with demerits, recorded on the record, deducted performance for half a year, and no promotion will be allowed within one year. If this is true, the matter of Wang Chong's dispatch after the New Year will probably be lost.

To put it simply, for the security of the funds in the industry, the temporary emergency measures were taken, and the fine was 1,000 yuan. It can be said that it is big or small, and the key depends on how to characterize it within the industry. However, Wang Chong did not have the right to choose in this battlefield, so he could only wait quietly for the processing results.

Small meeting room.

Wang Chong, Zhang Liyu, and Gu Tiande sat in the conference room. Sun Zhengbin from the Discipline Inspection Office made a brief report on the whole incident to everyone attending the meeting. After hearing this, Liao Xingguo said, "Let's all give me some opinions."

Li Youtian was the first to speak, "I think Wang Chong did this wrong. After all, it violated the bank's rules and regulations. However, Wang Chong did this to ensure the safety of the bank's funds and avoid unnecessary losses. Moreover, Wang Chong also made great contributions to the bank before the festival. I suggest taking it lighter."

Financial Director Song Ting said, "I do not agree. I personally believe that Wang Chong's behavior violated the bank account fund management regulations and took extreme actions without authorization, which is an extremely dangerous signal. Zhang Liyu..."

Zhang Liyu stood up from his seat, and he was in a bad mood now.

All of them here are senior executives of Donghua Bank. He is a small business manager. Some people even only know it and have never met. Song Ting has always been a difficult person to talk to. She is in charge of counter operations. It can be said that she controls the fate of more than 700 tellers of Donghua Bank. If she is targeted by her, her future at Donghua Bank will be considered to be over.

He said, "Director Song."

Song Ting asked, "Was Wang Chong authorized you when the incident happened?"

Zhang Liyu: "It was urgent at that time, and the customer funds were losing..."

"I just ask if you have authorization?"

"No. But..."

Song Ting said, "Nothing, but. Do you know what it means to do this? If he asks you to freeze customer funds, you will freeze customer funds. If he asks you to transfer one billion to him, you will do it?"

"Won't."

"I don't think so. Our Donghua Bank has always established its operations based on systems and mechanisms. The government and the people hand over funds to us for management. It is not something that we can control at any department and call. I am in charge of this matter, and I think it should be dealt with seriously."

Li Youtian said, "Wang Chong has made a contribution. If you deal with him like this, it will probably make the employees' hearts feel cold."

Song Ting: "Our bank is about systems and rules, not about relationships or human relationships. The employees of our department have made mistakes. Does President Li mean to be partial?"

Li Youtian is almost fifty years old and has always been disagreeable with this financial director in his thirties. When he heard Song Ting say this, he couldn't help but get angry, "What is partiality? It's a person, it's inevitable to make mistakes. The more you do, the more you make mistakes. When Wang Chong encounters such a thing, he ignores it. Who will be responsible for the security of the funds in the industry? This is not a big deal. Director Song has always been biased against the people in our old city. As long as there is a problem, he will catch it. I think Director Song won't do something on purpose, right?"

As soon as these words came out, the entire conference room calmed down.

Once the meeting of Donghua Bank involves Laochengxin, the factional struggle of New Donghua is very sensitive. As Li Youtian's identity, he should not have said such words, but Wang Chong is a capable player. If there is a problem with him, he will not be able to stand up to his face.

Song Ting said, "Donghua Bank is Donghua Bank, there is no old city letter, New Donghua, President Li, I just talk about the matter."

Gu Tiande raised his hand and signaled that he had something to say. Liao Xingguo nodded. Gu Tiande then stood up and said, "As the president, I have the responsibility to do this happening in our Chengdong Branch. Yesterday, Wang Chong called me and I drank some wine while socializing. I was unable to ask the head office leaders in time and rejected his request. However, I did not expect that he would bypass the authorization and forcefully order the counter to operate. Because I was not strict in management, I would rather accept the organization's handling."

Liao Xingguo asked, "What can you accept?"

Gu Tiande thought for a while and said, "At least one month of performance has to be deducted and a written review is required. But the leader is worried. After I go back, I will hold a meeting of all staff to learn from and summarize the experience and lessons to prevent such things from happening. As for our banks, we must strictly adhere to the bottom line of risk, and we must be vigilant at all times and never encourage this kind of evil."

As soon as these words came out, Li Youtian felt a chill in his heart.

In this incident, Gu Tiande had the least fault. After his statement, Zhang Liyu and Wang Chong, who were the parties involved, made even greater mistakes. How could their disposal be lower than this standard?

Thinking of this, he looked at Liu Jianguo, who had been silent since the beginning of the meeting. They were all letters from the old city, hoping that Liu Jianguo could stand up and say something to Wang Chong.

Liao Xingguo also said, "What about President Liu's opinion?"

Liu Jianguo then said, "Since President Gu can take the overall situation into consideration, I have no objection." He agreed to Gu Tiande's handling method, which was equivalent to indirectly agreeing to deal with Wang Chong and Zhang Liyu strictly.

Wang Chong reviewed the entire incident. Even if this happens again, with his personality, he will still do this. Someone must have figured out Wang Chong's personality, interfered with it, and set up this situation to make him jump into it. However, Zhang Liyu was innocent. Thinking of this, Wang Chong stood up and said, "I am willing to take all the responsibilities of this matter, and it has nothing to do with Zhang Liyu. Please consider it at the discretion of the leader."

Song Ting said politely, "It's not your turn to talk about this kind of thing. We have our own sense of how to deal with it."

Liao Xingguo said to Sun Zhengbin, "Make a meeting minutes and I will report to President Lin later. The handling results will be notified separately after President Lin decides. The meeting will be discontinued."

This meeting is considered a meeting before accountability. After Lin Tianhua's instructions, there will be a formal accountability meeting, but these are just formalities.

Everyone left the venue one after another. Wang Chong sat in the conference room in a daze. Liu Jianguo said before leaving, "A little impatience will cause trouble." Li Youtian patted Wang Chong's shoulder before leaving, and whispered, "If you have the chance to call President Lin."

Wang Chong felt a little angry. The biggest hidden danger of this matter was Sheng Hongfei. Now he has given up on the accountability. The industry can go with the flow and turn big things into small matters. It will be a negligent act and handle it simply. The accountability office will issue a rectification notice. However, the industry convened four special meetings of the leadership of the bank. Even Gu Tiande, who took advantage of the situation and was responsible, jumped out and took the initiative to bear the fault. There must be something wrong with this.

However, Wang Chong did not feel wronged. He had already thought of the consequences before doing this.
Chapter completed!
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