First of all, the first thing is that when handling complaints, we must deal with them realistically, and we must not just accept what the patient says; we must avoid situations where the work is not serious.

Strive to provide patients with a good and comfortable medical environment, and at the same time, we should also protect our colleagues to the greatest extent.

We will ignore those malicious complaints that are unreasonable and malicious because they do not meet the requirements that we take for granted.

On this point, Du Heng's attitude is very clear.

Similarly, as another main body of medical care, nurses must have certain professional knowledge. Nurses are not waiters, as long as they can take medicine and insert needles, they are nursing staff, who are a very important part of the medical process.

Rings are indispensable. Basic drug knowledge and medication guidelines must be passed. They are the last line of defense in the treatment process.

The most important thing is that nurses face patients directly and are the ones who have the most contact with patients. If their professional knowledge is not up to standard, they are also the ones most likely to cause doctor-patient conflicts.

Just like the patient’s question just now, where did the medicine come from? Is it asking how it was obtained?

That's definitely not the case. What people should ask is what kind of medicine is used to prepare this medicine.

The little girl’s answer was very humorous, and the patient didn’t care about it, but what if he encountered a difficult person? For example, the family member who used fat emulsion as a nutritional supplement was definitely enough for the little girl to drink a bottle.

And if it does happen, it will be a valid complaint. Du Heng can't find a good reason to be partial even if he wants to.

So much so that when Wang Lili came out of Du Heng's office, her face was dark.

Coming here twice in one morning is really annoying.

So when she returned to the nursing station, Wang Lili informed her of something that made all the nurses blush, "This afternoon the nursing theory test will be taken, and tomorrow afternoon the practical test will be taken. From now on, the test will be held once a month. The time is uncertain and will be notified at short notice."

Whether they were old employees or new employees, they all looked at each other in shock at Wang Lili's words.

But looking at Wang Lili's dark face, and thinking about what happened before when Du Heng called her away, she knew that Wang Lili must have been punished, so no one dared to refute.

Looking at the time, Du Heng planned to do the rest of the treatment in the afternoon. He would go to Yu Haiting to ask how the preparations for the emergency department were going and if there was anything he needed help with.

"There's no problem. It's basically ready. Secretary Lu has helped me find almost everything that should be equipped on the ambulance. Although it's all old equipment, it's basically enough as a transfer vehicle."

This result is almost what Du Heng expected.

At this stage, and even for a long time, this is all the health center can do.

If there are not enough manpower, no first aid professionals, not enough equipment, and not enough money, then don’t think about carrying out first aid independently. If you can complete the first aid transfer work well, that is already a very successful thing.

Yu Haiting continued, "We have submitted the materials to the bureau. After they pass it, they will directly help us access the 120 platform. At that time, we will need to accept unified dispatch."

Du Heng asked, "Since it's a transfer, who is our connecting hospital? We can't bring the patient and then find the hospital, right?"

"What we can handle will be handled by us. What we can't handle will be sent directly to the First City Hospital. Director Zhou Yixian there is very talkative. When Secretary Lu went there on Friday, he immediately agreed."

Du Heng nodded, this is not surprising.

As a higher-level hospital, the Municipal First Hospital has the obligation to accept patients transferred from lower-level hospitals. As for the other hospital, they still owe themselves a favor.

Although neither party will mention this favor, owing a favor is a favor. Unless you are shameless, then just pretend it never happened.

After Yu Haiting finished speaking, he said with a little pity, "Actually, the closest to us, the first choice should be the Third Hospital, but you also know that the Third Hospital is a mental hospital and cannot be connected. The other one is the hospital in the military region, which is far away

It's close and the conditions are good, but they don't want to do it, which is a pity."

Du Heng asked slightly confused, "Didn't you go to the city's Traditional Chinese Medicine Hospital and ask? They also have an emergency department."

Yu Haiting was a little disdainful. They were all from his own family, and what he said was too straightforward, "I don't like it."

Well, pretend you didn’t say it!!!

Du Heng didn't mention this topic anymore. Now that Yu Haiting and Lu Zhongjiang had taken care of it, he was relaxed.

Seeing that it was almost time to have lunch, the two of them walked to the cafeteria together. Yu Haiting continued on the road, "Originally, I thought about giving first aid training to us, but the First City Hospital didn't like it and didn't worry about it.

They need to send someone here to train us specifically and give us lessons."

Du Heng's eyes lit up, "It's a good thing, when will it come? Do you know who was sent?"

"For now, we say we will send someone next week, but we haven't said who it is."

"Please pay attention to this matter, ask in detail, and let everyone listen carefully in class. You must learn some real skills. Starting from this Wednesday, I have a lot of things to do, so you should worry more about this matter."

After finishing speaking, I felt that what I said was not taken seriously enough, so I said again, "Doctors, nurses, and drivers all need to study hard."

"Don't worry, everyone will definitely learn from it."

The two of them had prepared their own meals. As soon as they sat down to eat and chat, Du Heng's phone rang.

When he saw it was Zhao Bin, the village doctor from Zhaojiawa, Du Heng picked him up.

As soon as he picked up the phone, Zhao Bin's anxious shouting came from the phone, "Dean Du, there is a woman with dystocia, come and take a look."

Du Heng was startled, stopped holding the chopsticks in his hand, and said quickly, "Hurry up and find a car to take you to the hospital. Why do you still have time to call me?"

Zhao Bin over there was about to burst into tears, "I can't find a car. If there is no car, I am willing to take the pregnant woman. I am afraid of dying in the car myself."

"Where is your car? Are you scared too?" Du Heng was also anxious, his voice suddenly became urgent and his pitch became higher.

Du Heng's sudden high-pitched voice startled everyone serving food in the cafeteria. They all stopped their chopsticks and turned to look at Du Heng.

Hearing that Du Heng was dissatisfied, Du Bin quickly explained, "My father drove to my uncle's house with my mother this morning, and I was just called over. Dean Du, hurry up, the mother is dying."

"Don't hang up the phone, wait." Du Heng roared, and quickly turned to Yu Haiting beside him and said, "Doctor Yu, there is a mother with dystocia in Zhaojiawa."

Yu Haiting dropped the chopsticks in his hand and ran out. His movements were so hurried that when he got up, he pushed the table again, and the lunch box and chopsticks placed on the edge of the table fell to the ground with a clatter.

The cafeteria is quieter.

At the same time, the driver who came to bring lunch also put down his lunch box and ran out.

Du Heng didn't care about eating anymore and walked directly out. He picked up the phone that had not been hung up and was about to check with Zhao Bin about the situation. However, Wei Wen, Wei Kaida's sister, ran over and said, "Little... Dean...

, I’ll go too, I used to be a nurse in the Obstetrics and Gynecology Department of the Second Affiliated Hospital of Jin University, I have experience.”

Du Heng didn't hesitate and said directly, "Let's go together."

At this time, I tried to call again, but found that the call had been hung up.

Du Heng immediately called back, but no one answered.

When he heard no one answered, Du Heng stopped dialing and trotted all the way to the ambulance.

At this time, Yu Haiting and Wang Lili also ran out of the new building with their things, followed by Huo Yinhua.

Huo Yinhua volunteered and stepped forward, "Dean, let me go, I have experience in delivering babies."

Yu Haiting also said beside him, "Dean, Dr. Huo and I will go, you stay behind."

Du Heng's mind was spinning. He had obtained the women's and children's specialization. Although he had never used it, he was very confident.

Moreover, although Yu Haiting is a general practitioner, he actually specializes in internal medicine and dystocia. He actually has no experience in delivering children. With Huo Yinhua, he is even more worried.

"Doctor Yu, please look after the house. Dr. Huo and I will go. Wang Lili and Wei Wen will go together. Get in the car quickly."

Yu Haiting stretched out his hand, but seeing that Du Heng had already gotten into the car, he could only put down his hand in despair.

Although Du Heng was a Chinese medicine doctor, Yu Haiting was impressed by his medical skills.

Then a shrill ouch sounded, and the ambulance rushed out of the backyard of the health center like a sharp arrow.

Zhaojiawa is not far from the health center, a ten-minute drive away, but the Zhaojiawa brigade is also made up of several natural villages. Zhao Bin didn't tell clearly which village and household it was from just now, so Du Heng could only call Zhao Bin back again.<

/p>

But this time, I called and was connected after two rings.

Du Heng quickly asked, "What happened? Why didn't you answer the phone?"

"The mother was having labor pains, so I went to see her."

"We have already set off, please tell us the detailed address quickly."

"The second one to the left of my clinic has a big green iron door."

Du Heng quickly told the driver his address again, and then asked Du Bin, "How is the mother doing now?"

"Weak, very weak."

"How many fingers has the palace been open and how long has it been?"

"I heard that it has been more than four hours since I opened my eighth finger."

"Eight fingers? Why didn't the eight fingers grow?"

"I heard from the midwife who just ran away that the position of the fetus is wrong."

Du Heng was anxious. The position of the fetus was wrong. This didn't matter. The worst he could do was send him to the hospital for a caesarean section.

But if the delivery time is too long, it could lead to one body and two lives.

Even if the delivery is smooth, if the time is too long, the fetus may be deprived of oxygen, causing brain damage, and the mother may also be harmed. Then, the family will be in difficulty.

Du Heng was very angry, "What's going on? Didn't the mother go to the hospital for a prenatal check-up? Don't she know her due date? Don't she know the fetal position? And where did that midwife come from? Why didn't she send her to the hospital immediately?

?"

Du Bin was impatient and angry, "The mother had a prenatal check-up, and she knew the due date the day after tomorrow. She planned to go to the hospital in the afternoon to wait for delivery. However, the mother only had a four-dimensional color ultrasound and did not go to any subsequent examinations.

When she was fetching water from the well in the morning, her foot slipped, and then her amniotic fluid broke. Her mother-in-law said that she also looked for a transport truck at that time, but couldn't find it, so she had no choice but to call the old midwife from the village next door.

Come here, I heard that the man who gave birth was delivered by this midwife.
To be continued...