Chapter 964 The Problem
Li Zhongxin nodded slightly, saying that what Li Wanwei said! He felt very good.
At this time, it is rare for people to have good vision and see some problems. In Li Zhongxin's mind, at least he thinks that Li Wanwei is really good. If he is good in other aspects, he is a talent.
There are many people who can see the disadvantages of the commercial system in this era, but not many people can say these things. What's more, when Li Wanwei talks about these, he has his own point of view.
"What do you think of Zhongxin Supermarket?" Li Zhongxin continued to ask with a smile.
Li Zhongxin also wanted to hear Li Wanwei's evaluation of Zhongxin Supermarket.
Li Zhongxin knew in his heart that his Zhongxin Supermarket was a lot of shopping malls that surpassed this era. Many of them were transported by some experiences and some things from later generations. Among them! Some were created by Li Zhongxin himself, and some were transported by him according to his own interpretation.
However! Li Zhongxin still has strong confidence in the Zhongxin Supermarket they founded.
"Where is Zhongxin Supermarket! Although I have rarely come into contact with it, I have only visited it twice in a formality. How can I say it? Zhongxin Supermarket gives me a very good feeling. At least at this time, Zhongxin Supermarket has a cross-age change and a refreshing feeling.
Zhongxin Supermarket has done a good job in many aspects. To give the simplest example, Zhongxin Supermarket is very good at personnel management and service. It can treat customers with a smile and try to meet any needs of customers.
In the process of operation, it is more flexible than a large state-owned shopping mall, which can be seen and touched by customers. It has a very intuitive concept of what you want to buy, so it can increase people's purchasing degree of items.
Of course, what I am talking about is an advantage. Zhongxin Supermarket still has some shortcomings at this time." After Li Wanwei said this place, he paused for a moment, and his eyes looked directly at Li Zhongxin and Zhao Futian.
Many times, Li Wanwei feels that when he talks about his strengths, he likes them as a leader, but when he talks about his weaknesses, it will make people dislike him.
His experience in the state-owned shopping mall was very bad. As soon as he told me that there were any shortcomings or shortcomings in the shopping mall, the leader would distract the topic and would not want to hear disharmonious voices at all.
Li Zhongxin pursed his lips, smiled faintly and said, "Mr. Li, please tell me about the shortcomings and shortcomings of our Zhongxin Supermarket. This is what I want to hear the most now. We hope that someone can point out the shortcomings of the supermarket so that our Zhongxin Supermarket can correct it."
This is Li Zhongxin’s true words. Li Zhongxin has always felt that the feedback he received in supermarket management is good, but no one can say it well. This matter is very unfavorable to the future development of Zhongxin Supermarket.
No one is perfect. As long as people have shortcomings, the same is true for supermarkets. There is no perfect supermarket. What are the shortcomings! You must listen. If there is, change it, and if there is no, encourage it. Only by focusing on your ideas can you develop better.
Seeing Li Zhongxin and Zhao Futian looking very interested, Li Wanwei said directly: "When I walked around the Zhongxin Supermarket for two times, I found several small flaws. First, the service desk of Zhongxin Supermarket is too small, with only a small table, this service desk! It is said to be a shopping guide but not a shopping guide, and it is responsible for the return of customers after buying things. It is not a single service. When I was in the supermarket in Beijing, I saw that there were many people gathering in front of the service desk there, and the questions raised by these people! Although the service staff in the service desk can greet them with a smile,
Answer, however, there are still many customers who are not satisfied because they spend too much time in front of the service desk. I personally think that the scale of Zhongxin Supermarket is not small, and this service desk needs to be expanded, at least more than twice the scale. After entering Zhongxin Supermarket, the shopping guide staff is specifically responsible for shopping guides, and the problem-handling personnel are specialized in solving problems, separate the shopping guides and return and exchange personnel to form two teams. In other words, the shopping guides and those responsible for consultation are specifically designed to meet the customer's requirements, and the return and exchange personnel are specifically designed to meet the customer's requirements.
Zhongxin Supermarket has written at the entrance that if there are quality or other problems, you can return and exchange unconditionally. If someone is not responsible for this aspect, it is not very good for the customer's experience.
I saw the shop in Zhongxin Supermarket in Beijing, and there is a large part of it lacking in this regard."
When Li Wanwei was telling this, he paid great attention to the reactions of Li Zhongxin and Zhao Futian. He felt that what he said was what he said! Although Li Zhongxin and Zhao Futian said he wanted to listen, they really might not be able to continue listening to him.
What surprised him was that at some point, Zhao Futian and Li Zhongxin had made paper and pen from somewhere and recorded it on it.
"The flagship store in Zhongxin Supermarket has a total of four floors, and there are many shortcomings in the placement of items. For example, the large items sold in Zhongxin Supermarket are almost all placed on the fourth floor. What is the reason and situation? I don't know, but what I want to say is that such goods should be moved from the fourth floor to the first floor, because large items are the most profitable. I looked at the prices of Zhongxin Supermarket and those shopping malls outside. Except for the prices of large items that are consistent with the outside, most other products are cheaper than other places. In other words, the profits of other products are not high. If you want to get more profits, you need to take large items below.
Zhongxin Supermarket is similar to the large shopping malls in Beijing, but the brand and style quantity of clothes are slightly insufficient. Clothing is a profit growth point, because we all know that the profit margin of clothing is relatively high, so in this regard! I suggest that the style and quantity of clothing should be increased, and that kind of clothing model should be placed in the position of selling clothing, so that customers can see the effect of wearing clothes on people more intuitively. At this time, some photos can be placed next to them to let people see the effect of real people wearing clothes in the photos. In this way, customers will have the desire to buy."
Chapter completed!