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Chapter 1925 The trouble of Hua Zhimei(1/2)

Croy's wife is very supportive of her man's decision. This training abroad will be the most important turning point in his career for her husband.

Just like a carp jumping over a dragon gate, the future is bright.

The family members of other employees also held the same idea and encouraged their relatives to study hard here and strive to pass the final assessment.

Precisely because this was the last dinner, Liu Yan prepared a sumptuous dinner for the family members of Allen Automobile Trading Co., Ltd., which made everyone forget their separation for a while and instead immersed themselves in the delicious food.

"We are leaving tomorrow. Can your Mr. Liu come to the airport?" Someone has always been thinking about the biggest boss of Qiu Shan Machinery, but he has not seen him in half a month, even though he has been here for half a month.

I don't even have the chance to thank you.

"Mr. Liu is quite busy. I heard that Mr. Liu also has a big business in Brazil and is always on business trips abroad. Even we rarely see Mr. Liu." Allen employee said with some pity.

"Mr. Liu! The dishes have been served. Do you have any other arrangements?" The beauty in the restaurant found Liu Yan and asked.

"Thank you for your hard work, there's nothing to do for now." Liu Yan said.

When Liu Yan saw everyone eating, she knew that the last supper was a great success, and Rose Villa would definitely leave the deepest impression on them.

Even if I return to the country, I will still think of Rose Villa because of the delicious food here.

However, Liu Yan's cell phone rang, and when he saw it, it was Liu's father calling.

"Dad! What's going on?"

"Girl! The house matter has been settled, and the house book and the key to the house have been obtained." Dad Liu said excitedly. This also means that he finally has his own home in Modu, and no longer has to rent a house outside.

.

"Haha! That's great! Let's go over there and take a look after I get off work!" Liu Yan was equally happy. Owning a house of his own was a quarter of his life.

"Haha! Okay, your mother and I will prepare something delicious tonight, and we'll have a good meal at home."

"Dad! No, I can just bring food back from the company." Liu Yan said.

"That's okay! Anyway, your company's food is much more delicious than what we cook ourselves." Father Liu was not polite.

After hanging up the phone, Liu Yan couldn't help but smile on his serious face.

At Rose Beauty Salon, Wu Mei is equally busy. Offline and online services are operated at the same time, which makes Hua Zhimei really usher in a breakout moment. Especially with the launch of value-added services, its business has increased by 40%.

Several branches in Modu are full every day, and many customers cannot make reservations.

Therefore, the number of complaints from Hua Zhimei has increased countless times. They are all complaining that Hua Zhimei No. 1 is hard to find and when more reservation numbers can be invested.

Wu Mei threw herself on the bed, her back was so tired and her eyes were dim.

I have been busy from morning until now. Except for lunch time, all my energy is focused on work.

"Oh! I really want to sleep for a while!" Wu Mei said a little tiredly, as if sleeping had become a luxury.

"Dong..." Someone knocked on the door again, bringing Wu Mei back to reality instantly.

"coming!"

"Boss! There are some VIPs in the lobby who want refunds." The beauty at the front desk found Wu Mei and seemed a little anxious.

"Go and have a look at the front desk!" After hearing this, Wu Mei frowned and headed to the lobby.

In the lobby, four women in their thirties were collectively attacking the customer service beauty, insisting that they wanted a refund.

At the same time, it also attracted many people to watch, wanting to know what was going on here.

"Hua Zhimei maliciously deceives customers. Things that are obviously very cheap are said to be sky-high prices. This is obviously to induce customers and make us consume in advance.

Moreover, the service quality of Hua Zhimei is far inferior to what was introduced, and the store owner’s bullying behavior is fully demonstrated.

We only have one request now, and that is to return the 200,000 I deposited to me." The lady who spoke was full of momentum, and all kinds of negative comments continued to hit Hua Zhimei like a storm.

However, Hua Zhimei's staff did not lose their minds because of the customer's fuss, and still patiently explained to the customer.

It's a pity that people don't follow this approach at all. The rhythm of the entire scene is controlled by these four people. Negative information about Hua Zhimei begins to dominate.

Many customers have even picked up their mobile phones and posted what happened on site to the Internet.

It seems that things are getting worse and worse.

Before Wu Mei reached the lobby, she heard noises in the corridor, which smelled strongly of gunpowder.

Wu Mei also learned what happened from the customer service,

And this is obviously a scheme to deliberately smear Hua Zhimei's image and reputation based on Hua Zhimei's current operating conditions.

"Hurry up and give us our money back. Your beauty salon is not the only one in Modu anyway. Why do we have to go to your Hua Zhimei for beauty treatments?"

"Are you sure you want a refund?" A powerful voice came from behind, instantly suppressing the cluttered voices, and the charming queen returned again.

"Of course I'm sure, but who are you? Can you make the decision?" The four of them looked at the beautiful woman in front of them, who had a unique temperament and was obviously not an ordinary person, and asked directly.

"I am the boss of Hua Zhimei, and Dangdang has also heard about your situation. I just want to make sure now, are you four really planning to refund the money?

If you refund the fee, you will no longer enjoy any benefits from Hua Zhimei." Wu Mei looked at the other party calmly.

"I'm sure, Hua Zhimei's service is so disappointing, we choose to refund." The woman from before still insisted on her choice without any hesitation.

"Can!"

"Go through the refund procedures for them." Wu Mei said to the customer service beauty.

"Hua Zhimei has been established for more than ten years. I believe those old customers know very well how good its reputation is.

Of course, if Hua Zhimei has poor service, I hope you will actively correct me and we will improve it as soon as possible.

It is true that it is difficult to make an appointment with Hua Zhimei recently. Due to the upgrade of product quality, more consumers have chosen Hua Zhimei.

In this regard, we are actively trying to find ways to solve the problem of difficult reservations as soon as possible to ensure that all consumers can enjoy Hua Zhimei's beauty services." Wu Mei also took this opportunity to explain Hua Zhimei's current situation to the public.

As for the four people just now, they have already gone through the refund procedures and turned around to leave.

"When will it be resolved? I used to be able to come here for beauty treatments every day, but now it's better. It's been two days and we still can't make an appointment. This is harder than arranging a schedule in the hospital. We can't keep waiting.

Come on,

Moreover, if the beauty treatment is interrupted in the middle, who is responsible for this? Are we still allowed to pay the bill ourselves?" One of the beautiful customers saw the boss of Hua Zhimei present and immediately raised her questions and dissatisfaction.

The other party is not short of money, and going to the beauty salon has become an indispensable part of life.

But in recent days, the beauty has been unable to make an appointment, which makes the other party very anxious.

"And me, it has been three days in a row. I have paid a membership fee of 300,000 yuan with you. If I don't improve, I can only apply for a refund."

"If it weren't for Rose Queen, I would have gone to other beauty salons long ago. Every time I come to Hua Zhimei, it's like going to a fair. They don't provide us with an elegant environment at all."

"..."

With the first person, naturally

A second person would appear, so many people at the scene were dissatisfied with Hua Zhimei and complained one after another.

Wu Mei also listened patiently, without any dissatisfaction, but humbly accepted everyone's suggestions.

This is the test that Hua Zhimei must undergo in the process of transformation.

"Delaying everyone's treasure

Thank you for your time. On behalf of Hua Zhimei, I would like to apologize to everyone. We will immediately resolve the issue for your failure to make an appointment and ensure that the legitimate rights and interests of our customers are not harmed.

Let's do this, Hua Zhimei will give everyone a satisfactory answer tomorrow morning." Wu Mei also knew that this incident was inevitable and must be resolved as soon as possible.

However, Wu Mei still underestimated the power of the Internet. The video of the four people applying for refunds has caused heated discussions on the Internet. Uninformed netizens have pointed the finger at Hua Zhimei, calling Hua Zhimei a shady businessman.

All kinds of harsh negative information are constantly coming towards Hua Zhimei.

In just ten minutes, the number of views on this video has exceeded 500,000, and it is still being reposted crazily.

Wu Mei didn't know what was happening on the Internet, and originally planned to go back to the office to rest for a while, but the messages in the work group suddenly erupted as if they were celebrating the New Year, and the beeps kept ringing.

But then, Wu Mei received a call from her boyfriend.

"Honey! Is it okay over there? Do you want me to help you solve it?" Qian Sen saw Hua Zhimei's message on the Internet and quickly called his wife and asked anxiously.

"What did you say? I'm doing very well here!" Wu Mei asked with some confusion. Her puzzled voice made Qian Sen on the other end of the phone secretly sigh that his wife's attitude was really good.

"There are rumors on the Internet that Hua Zhimei Shop is cheating customers and using the Rose Queen to make money crazily, but the service is far less effective than the publicity. Now the number of views on this video has exceeded 500,000.

I'm worried, wife, that you won't be able to cope with the current situation." Qian Sen explained.

"We'll talk about it later!" Wu Mei hung up the phone. After listening to her boyfriend's reminder, she already understood why the work group just broke out suddenly.

Wu Mei believed her boyfriend's words and believed even more in the negative effects of the Internet.

Opening the work group, as Wu Mei expected, there were customers in every branch who wanted to apply for refunds.

Moreover, this number is still rising,

Every store manager is waiting for Wu Mei's reply.

“As long as the customers who apply for a refund agree to the refund, the membership level will be reset to zero.

No matter what customers say or do, we must ensure that Hua Zhimei's service will not change."

"In addition, in response to the recent situation of Hua Zhimei, I decided to expand the scale of Hua Zhimei and establish the country's first beauty supermarket. By then, we will be the largest beauty company in China."

Wu Mei immediately sent a message to the group. At the same time, in order to stabilize everyone's mentality, she also revealed the future development plan to all store managers.
To be continued...
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