Chapter 73 Pay attention to after-sales
It is precisely because of the importance of the trial stage that Ling Fei must conduct the trial in person.
After personal trial, Ling Fei was almost sure that the virtual VR glasses were not defective.
There is no problem with the function, which is indeed a good thing, but Ling Fei still feels that something seems to be missing. After thinking about it, Ling Fei knew what the problem was.
Lingfei personally designed the new appearance for this virtual VR glasses, but except for the appearance changes, there are no changes in other models compared to the previous one, and the main functions are the same. In other words, the selling point has not changed, and it is still based on the realistic effect of virtual movie viewing - the immersive point to market promotion.
Ling Fei felt that this was not possible.
According to common sense, whenever a new version of a product is launched, it cannot be just a change in appearance. In terms of function, there must be some essential new changes compared to the previous version. Otherwise, customers will not recognize and pay. Not only will the company that produces this product do not have the ability to innovate, but also feel that their products have no future expectations. More importantly, if the new version only changes the appearance but not the performance, and the price is also increased, customers will also think that the company is very deceptive.
The previous version of VR glasses of Chaoshi Technology Co., Ltd. was transformed directly from Qishi VR glasses after Lingfei acquired Zhenshi VR glasses and established its own new company. It has many similarities in appearance and functions to other existing VR glasses on the market. However, this time, Chaoshi Company is going to launch a new style of virtual VR glasses, with the purpose of establishing Chaoshi Technology Co., Ltd.'s own image and showing Chaoshi Technology's own iconicity.
Only a brand new and representative image can make the market have an intuitive conditioning reflection on the company and products. So, since it is a new product that is representative of the company, we must combine the customer's opinions.
Ling Fei thought of this and found a computer to look at the reviews in the store on Taotao.com, but found that most of the reviews in it were praises and comments on virtual VR glasses, and did not make many suggestions for improvement.
This seems to be a good sign, but Ling Fei knew that among these praises, in addition to some who really think the product is good and encourage manufacturers, many of them are too lazy to comment too much in order to save trouble. More importantly, if there is no suggestions for improvement at all, it can only mean that after-sales service does not keep up after the product is sold, that is, the user experience collection work has not been promptly followed.
This is where improvements need to be made as soon as possible.
Ling Fei took out his cell phone and wanted to call Zhang Mi and Pan Yujie to ask about this, but when he took out his cell phone, he found that he had been in the laboratory for more than an hour. It was almost time for work at 8:30 in the morning, so there was no need to rush to this moment. You can wait until the work time and the employees have arrived at the company. Let’s talk about the after-sales service in detail.
Although employees receive their salaries to work for the company, Ling Fei feels that employees also have personal time to live in their own lives. It is not that a boss should just pull employees to talk about work at all times. Such working habits are too domineering and not worthy of advocacy.
Ling Fei packed up the laboratory and moved to the office on the second floor. However, he didn't expect that before he entered the door, he heard Pan Yujie's voice. Listening to the content, she was explaining Zhang Mi to arrange reception and assistance to Lan Rui Advertising Company staff to shoot advertisements.
Chapter completed!