Three days seems to be a short time, but for Wu Hao and the others, it is a long time, especially when they are facing huge pressure and criticism from the outside world, which makes them feel like they are living today.
As for other employees of the company, they were also more or less affected by this incident, so that many employees were in a sluggish state.
In addition, also affected by this incident, the daily sales of their products also experienced negative growth for the first time since the launch, which undoubtedly stimulated many people.
Although they have long stated that the products they are currently selling are not equipped with this super battery and do not have any safety issues. However, consumers are still generally worried and have decided to continue to wait and see.
Of course, these are all within Wu Hao's expectations, and the current situation is much better than they expected, at least there is no complete collapse.
And all of this comes from their previous management of user reputation, which makes them relatively recognized by most user groups.
This somewhat relieved Wu Hao and the others. Since the rear area was fine, he could rest assured and go all out to deal with this incident. If this incident is not resolved well and the related adverse effects are eliminated, it will have a negative impact on their future product sales.
Far-reaching impact. This will undoubtedly slow down their development pace in an all-round way, causing the progress of many projects to be affected or even temporarily shelved.
After receiving Wu Hao's order, Fang Zhiyuan immediately called several technical backbones of the research project team, then went home, picked up some clothes, and rushed to the airport.
They have to go to Shenzhen City first and meet with the technical security expert team there as well as experts and staff from relevant authorities. While making preparations, they are waiting for the three mobile phones to be delivered, and then immediately conduct disassembly research and analysis.
, so as to obtain preliminary results in the shortest possible time.
However, things did not go as smoothly as they imagined. Problems arose in the process of contacting the three users who exposed the spontaneous combustion and explosion of mobile phone batteries.
After many efforts, they finally found one of the users. The conversation with this user went smoothly, but as soon as they heard that someone wanted to take away the self-igniting phone, the user was unwilling.
Although a lot of compensation was given, the user was still dissatisfied and took the opportunity to carry out extortion. Fortunately, H Wei's crisis public relations staff were more experienced in this and started the recording pen when they first came into contact.
All contacts and conversations between the two parties were recorded.
After showing the relevant recordings, this person became much more honest. Although he no longer wanted compensation, he was still resistant to handing over his mobile phone. Because time was tight, the crisis public relations staff were "moving with emotion"
With reasonable efforts, the man finally handed over his phone and said he did not need any compensation.
After some questioning, this person finally told the truth. It turned out that this person wanted to imitate those Internet celebrities and wanted to do something explosive to become famous. It happened that this pro version of the phone was relatively famous during this period.
So he just used this phone to make a fuss, and then took the opportunity to hype it up and become famous.
After some inquiry and thinking, he focused on the battery installed in this mobile phone. Compared with the other two points of the mobile phone, the topic of this "super battery" has always been high.
So he thought of the news about the explosion of the S-Star mobile phone, and wanted to create such news. After trying many methods, he placed the phone directly on the induction cooker to heat it, and then the phone's battery cracked.
Expansion and spontaneous combustion.
Immediately, he took photos and posted them on the Internet. Before any publicity could start, he was directly blocked by the public relations department. If the incident hadn't been brought back to light later, I'm afraid this incident would have been over long ago.
Such a result not only made the crisis public relations personnel laugh and cry, but also left Wu Hao and the others speechless. It is ironic that such a farce directed and performed by such a mentally retarded person could actually cause such a big disturbance.
Now that the desired result was obtained, the person was directly sent to the police station by the crisis public relations personnel, and a confession was taken there.
As for this person, he will be handed over to the public security organs for processing. However, it is difficult to convict for this kind of matter, so he can only be detained for a few more days in accordance with the relevant public security punishment conditions.
After obtaining the mobile phone, the recording, and the copy of the confession taken by the police station, the crisis management personnel began to rush to other places.
In fact, there were a total of three crisis public relations teams handling these three incidents at the same time this time. However, compared to this incident, the other two spontaneous combustion and explosion incidents were more difficult, so they went to provide support.
The reason why it was tricky was that none of the members of the two crisis public relations teams had found anyone. Although they got the registration information for these two accounts from Weibo, it was only a phone number.
When members of the public relations team dialed the phone number, one phone was turned off and the call could not be connected. After the crisis public relations staff expressed their intention to call, the other phone hung up and was blacklisted.
Seeing that they couldn't get in touch, they had to find another way.
Immediately, I contacted Yitong Company, but the other party said that due to customer information confidentiality regulations, relevant user information cannot be provided to them unless there is a document issued by the public security and other departments.
They had no choice but to ask the public security department for help. With the help of the public security department, they finally obtained the personal information of these two people and the IP addresses of recent calls and Internet access.
But this was just a vague address and the real location of the person could not be determined, so they could only continue to seek help from the public security department.
Because the matters involved were serious, and large companies such as H Wei and Haoyu Technology were implicated, the local public security department attached great importance to it and immediately dispatched relevant police officers to assist them in the search.
But the result was not ideal. Both of them belonged to the migrant population in the city, so it was not easy to find them in a city with millions of people.
Especially the time is limited, so it is very difficult.
After getting this information, Wu Hao immediately made a call in person: "A reward is offered to the public security agencies of the two places and the surrounding areas. As long as the person is found or clues are provided to find the person, the reward will be one hundred thousand, not two hundred thousand!"
Don't worry about the money. If you are reluctant to part with it, I will pay for the money and related expenses.
The most important thing for us at the moment is to find these two people in the shortest possible time, get their phones, and figure out what's going on.
Compared to our market, this amount of money is nothing."
