After the meal, Wu Hao drank coffee and started working on a transparent folding tablet. Although Zhang Jun, Tong Juan and Zou Xiaodong were basically responsible for the company's affairs, on some important matters, there were also
He makes the decision. In addition, some documents require his signature to comply with regulations.
After processing the documents for a while, Wu Hao frowned, and then dialed Zhang Jun's phone number.
Zhang Jun's figure appeared on the screen. He was sitting in the office wearing a white shirt. He must be busy. He answered the phone and asked with a smile: "You are not back today, why are you calling?"
What's the matter, are you on the plane now?"
Wu Hao nodded, and then said to Zhang Jun: "What's going on with the intelligent robot project? Why are there so many negative reports recently? Have you investigated it?"
Hearing Wu Hao's words, Zhang Jun was stunned for a moment, and his expression instantly became solemn. He sighed softly, adjusted his sitting posture, and seemed to be sorting out his thoughts, and then slowly spoke: "The intelligent robot project has indeed encountered a lot of problems recently.
There were some twists and turns.
Most of those negative reports stem from malicious smear campaigns by competitors.
We have launched an emergency internal investigation. Preliminary results show that the problem lies in a false report, which said that one of our intelligent assistive robots malfunctioned during work, almost hurting people, and then damaged our intelligent robot.
The safety of robots has been questioned.
Subsequently, this article was manipulated by the people behind the scenes and was quickly forwarded and expanded. Various black drafts also appeared one after another. We have launched emergency public relations procedures, and the public relations company is working hard to deal with it, striving to refute the rumors in the shortest possible time and minimize the impact.
"
Wu Hao listened to Zhang Jun's report, his eyes gradually became deep. He gently rubbed the coffee cup in his hand, and after thinking for a moment, he said: "We cannot take the malicious smear campaign by our competitors lightly, but we don't have to be too panicked. The key is that we
Be confident and speak with facts. Did the technical department provide a detailed fault analysis report for the intelligent assistive robot that went wrong? We need to ensure that every detail can withstand scrutiny."
Zhang Jun responded quickly: "The technical department has been working overtime to investigate. The preliminary judgment is that it was a false alarm caused by improper operation. The real cause of the failure is still under further analysis.
However, we have prepared a detailed draft statement, including the safety test record of this model of robot, user feedback and our upcoming improvement measures, and are ready to release it as soon as the investigation results are available."
“Very good, the speed must be fast, the attitude must be sincere, and the information must be transparent.” Wu Hao emphasized, “At the same time, I think this is an opportunity, an opportunity to show our responsible attitude and strong technical strength.
The marketing department can prepare a series of publicity activities, such as open days, inviting the media and the public to visit our R&D center and witness with their own eyes our technical strength and product quality. Sometimes, direct demonstrations are more convincing than any words."
Zhang Jun's eyes lit up and he was obviously moved by this idea: "This is indeed a good idea! I will communicate with the marketing department immediately and formulate a detailed plan.
In addition, regarding the failure of that robot, I think we can also take this opportunity to launch a 'safety protection plan' to provide extended warranty services for all smart robots sold, and add a 24-hour customer service hotline to report repairs with one click.
Functions such as voice warranty can quickly respond to user needs and further enhance user confidence."
Wu Hao nodded approvingly: "Yes, Fatty, your response is very quick and your consideration is very thoughtful.
I’ll do as you say first, and let me know if there is any progress or any decisions that need to be made.”
"Okay, then I'll make the arrangements right now." Zhang Jun was about to hang up the phone, but he didn't want to be stopped by Wu Hao.
"etc!"
"Is there anything else?" Zhang Jun paused and then asked.
Wu Hao thought for a while and then said: "Public relations should be careful not to go too far. If it is too much, it will easily cause resentment among users and the public, and it will be counterproductive.
As for the black manuscript, don't alert them yet. I will use Coco to investigate and deal with it. It's really endless. I really think that if the tiger doesn't show its power, you think we are sick cats. I have to give it to you this time.
These people cannot be taught a lesson."
Hearing Wu Hao's words, Zhang Jun couldn't help but advise: "This is an industry rule. Don't mess around. Just ask a public relations company to handle it. It will only cost you some money."
Wu Hao shook his head slightly, a trace of determination flashed in his eyes: "No, we can't just spend money this time. Our products and our reputation are not built with money.
I want those who are behind the scenes to know that there will be a price to pay for damaging our reputation."
Seeing this, Zhang Jun knew that Wu Hao had made up his mind, so he stopped trying to persuade him. He just warned: "Then just take it easy and don't make the matter too big. After all, we still have to work in the industry, so we don't even look up."
Yes, I made it too stiff and it will be embarrassing when I see you later."
"Don't worry, I'm measured."
Wu Hao smiled slightly, and then continued: "In addition, I am thinking about something. Just the measures you mentioned above, I think they are too different. Since these people want to discredit and suppress us, then we will do it for them
A strong dose of medicine to make them completely despair."
Oh, what are you going to do? Zhang Jun looked surprised and couldn't help but ask.
Wu Hao smiled and said, "Chen Ke'er!"
Hearing this name, Zhang Jun looked extremely surprised, then stood up and shouted at the camera: "You are going to make her public, no, no, this is too surprising.
And you forgot that Chen Keer is under strict confidentiality. The documents you signed should not be made public in a short period of time, as it may easily cause confusion.
No, I don’t agree.”
Wu Hao waved his hand gently, signaling Zhang Jun to calm down, and then said: "Of course I know that it is impossible to bring out Chen Ke'er, but it is almost the same. This time I plan to technically squeeze out more toothpaste to let them
See how powerful we are and catch our competitors off guard."
Zhang Jun frowned, obviously surprised and worried about Wu Hao's plan, but he also knew that Wu Hao always acted cautiously and thoughtfully, so he listened patiently.
"I plan to arrange a special demonstration at the upcoming open house."
Wu Hao said slowly: "We will demonstrate this new product and new technology. Let the public see that our technical strength is far superior to our peers, and those negative reports will naturally be self-defeating."
Zhang Jun thought about it and felt that this plan was both bold and clever. It could not only show the company's technical strength, but also indirectly respond to those malicious smears, so he nodded: "This is a good idea, but how to operate it specifically? We need a detailed plan
plan."
Wu Hao couldn't help but rolled his eyes when he heard this and said: "If I need to do everything, then what do you need to do?"