After answering this question, Wu Hao picked up the water glass on the table and took a sip, then continued to look at the reporters in the audience. Soon, a middle-aged reporter wearing glasses took the microphone and stood up, facing the people on the stage.
Wu Hao asked.
"Mr. Wu, you just talked about the technical functions of your intelligent service robot in health care and the issues involved.
In terms of health care, especially elderly care and the care of some long-term chronic diseases, what are the biggest technical difficulties and ethical considerations?"
Wu Hao gently put down the water glass, his eyes were gentle and deep, as if at this moment, he was not only the leader of Haoyu Technology, but also a thinker who was well versed in human nature and technology. He spoke slowly, with a hint of emotion in his voice.
A reassuring force:
"This journalist friend's question touches on the two most core and complex aspects of the health care field - technical difficulties and ethical considerations. Indeed, in terms of elderly care and long-term chronic disease care, every step of exploration needs to be cautious and careful.
meticulous.
In terms of technical difficulties, the primary challenge we face is precise monitoring and personalized care.
The physical conditions of the elderly are diverse and unpredictable, and chronic diseases require long-term tracking and refined management.
This requires that our robots must not only have high-precision physiological data monitoring capabilities, but also be able to provide customized care plans based on each user's health status.
Behind this is the deep integration of big data, artificial intelligence and medical knowledge, and the ultimate pursuit of algorithm accuracy and response speed.
Secondly, it is the technical realization of emotional interaction and psychological comfort.
Nursing is not only physical care, but also spiritual companionship. How to make robots understand and respond to the emotional needs of the elderly, and become their confidants when they are lonely and their sharing partners when they are happy, is another major technical difficulty.
We are working hard to help robots learn to 'listen' and 'empathize' through technologies such as emotional computing and natural language processing, so that every interaction is full of warmth.
As for ethical considerations, that's a more complex and nuanced area.
First of all, privacy protection is an insurmountable bottom line. When collecting and processing users' health data, we must strictly abide by relevant laws and regulations to ensure data security and privacy, so that users feel respected and trusted.
Secondly, there is the balance between robot assistance and human care. We know that no matter how technologically advanced, robots cannot completely replace human emotions and intuition.
Therefore, when designing the robot, we emphasized that it is an auxiliary to the human care team, not a substitute.
We encourage human-machine collaboration, letting robots take on tedious and repetitive tasks, freeing up the energy of human caregivers to pay more attention to the emotional and psychological needs of patients.
Furthermore, there is the consideration of technological fairness. How to ensure that elderly people with different economic conditions and different health conditions can enjoy the convenience brought by robots and avoid the expansion of the technological gap is a problem that we must face up to and work hard to solve.
We are exploring a variety of cooperation models, including cooperation with governments, non-profit organizations and medical institutions, and strive to let the light of technology illuminate every corner.
In short, robotic technology in the field of health care is an in-depth dialogue about technology, humanities and ethics. We, Haoyu Technology, are slowly moving forward on this road with a heart of awe, striving to be steady at every step
And warm.
We believe that through unremitting efforts and innovation, future intelligent service robots will become a beautiful scenery in the lives of the elderly, adding more happiness and tranquility to their later years."
After listening to Wu Hao's words, the reporters in the audience nodded one after another, looking even more excited about this technology and this robot.
Moreover, Wu Hao's narration also made everyone believe more and more that the integration of technology and humanities will surely draw the most beautiful picture of future society.
At this point, Wu Hao softened his tone and said: "Actually, these are not fundamental issues. The fundamental issue is how to establish direct trust between humans and robots. This is the most important thing.
To put it bluntly, how can our robot gain the trust of users, and how can users trust the robot to take care of the elderly and weak? This is the problem we urgently need to solve.
Especially when encountering some special situations, such as what should we do if the elderly and frail people have accidents while being cared for by robots? Or people may worry that the robot's capabilities are limited and it does not take adequate care of the elderly and frail groups.
Even when some unexpected situations occur, everyone will attribute the responsibility to the robot, which is also a huge problem."
When Wu Hao said this, he paused slightly and glanced at everyone in the audience. His eyes seemed to contain endless depth and thinking. He sighed lightly and continued:
"To solve the trust problem between humans and robots is actually like building an invisible bridge, which requires us to approach it from multiple dimensions.
The first is the improvement of transparency. We know that users are always full of fear and distrust of the unknown. Therefore, our robot will have a detailed status feedback system.
Whether it is its working status, decision-making basis, or even possible risks and limitations, it will be presented in a way that is easy for users to understand.
In this way, users can clearly know what the robot is doing and why it is doing it at any time, thus eliminating any doubts in their minds.
Secondly, it is the verification and demonstration of capabilities. We will pass a series of rigorous tests and certifications to ensure that the robot's nursing capabilities reach or even exceed the average level of humans.
Moreover, these test results will be displayed openly and transparently to users, allowing them to witness the strength and reliability of the robot with their own eyes.
At the same time, we will also set up an experience link to allow users to personally experience the robot's care process, thereby establishing an intuitive sense of trust.
Furthermore, it is the clarification of responsibilities and responsibilities.
We know that the use of any technology may be accompanied by risks.
Therefore, before the robot is put into the market, we will develop a complete responsibility system.
Once the robot encounters various problems caused by technology during the care process, we will respond immediately, assume corresponding responsibilities, and provide users with timely solutions and compensation.
This courageous and responsible attitude is also an important part of our ability to win the trust of our users.
Of course, to build real trust, it takes time and word-of-mouth to spread.
We will continue to improve the performance and user experience of robots through continuous technical optimization and service upgrades. At the same time, we will also actively listen to users' feedback and suggestions to continuously improve and perfect our products.
We believe that as long as we work hard and prove it over time, users will eventually feel our sincerity and efforts, thus building deep trust in the robot."