After being hung up on the phone, Chen Ming's mind went blank. Even though he had rich experience in taking care of customers, he felt at a loss, or he didn't know how to face the customers.
Last time, because of Zhongwei Company's trouble, the customer didn't see him as a villa, and he was probably dissatisfied with him. If he makes the customer's trip in vain this time, it is estimated that the customer will no longer trust him, let alone follow him.
house.
Chen Ming held the phone in both hands and stood there stunned for a while. Although he tried his best to think of countermeasures, his mind was really blank. He made the same mistake twice in a row. Not to mention that the customer couldn't forgive it, it was him.
Neither can let go.
"Manager Chen, when will the customer come over?" Seeing Chen Ming standing there in a daze, Fang Xiaobo frowned and couldn't help but ask.
"Brother Fang, the owner..." Chen Ming's throat seemed to be blocked. Although his mouth was open, he could say something right.
"What's going on? Could it be that I can't see the house again today?" Fang Xiaobo asked tentatively.
"Brother Fang, the owner called me just now and said that he had something to do and asked us to make an appointment to view the house another day." Chen Ming knew very well that since the incident had happened, he could not escape it no matter what. He now
You can only tell the customer what happened.
"Ha... Manager Chen, we waited for a long time at the gate of the community yesterday and didn't even see the shadow of the house. Now this happens again. I really don't know whether I should believe you or not." Fang Xiaobo's face darkened.
said.
"Brother Fang, I know I didn't consider this matter well, but I..."
"Okay, since I can't look at the house now, I'll go back first." Fang Xiaobo finished his sentence, turned around and walked in the opposite direction, obviously he was really angry in his heart.
This means that Fang Xiaobo has good qualities and high self-cultivation. If he were an unreasonable customer, he might point at Chen Ming's nose and curse. He failed to make two appointments, even if he has a good temper.
Customers will also have a certain degree of disgust.
Seeing Fang Xiaobo striding away, Chen Ming wanted to give himself a slap. He had never been as cowardly as he is now, and he had never made the same mistake twice. This kind of stimulation was not only profitable, but also psychological.
of blow.
"Brother Chen, the customer is gone now, what should we do?" Zhao Xiaowei asked with concern.
"Let's drive behind the customer. I want to see if someone from Zhongwei Company is responsible." Chen Ming said angrily.
After being fooled for the same thing twice in a row, Chen Ming also began to analyze the reasons. He suspected that Zhongwei Company and the owner might be colluding, otherwise things would not be such a coincidence, but he had no evidence to prove this.
No matter what Chen Ming thinks, no matter how aggrieved he feels, Fang Xiaobo no longer trusts him, and may not follow him to look at houses again in the future. This can be seen from Fang Xiaobo's decisive attitude when he turned around and left.
.
Fang Xiaobo left the gate of Xiangjiang Community. He walked back along the road home. The more he thought about it, the more frustrated he became. He came to Xiangjiang Villa Community to look at the apartment twice, but he didn't even enter the gate of the community. What if this happened?
If other people find out, they will probably laugh out loud!
When Fang Xiaobo was about to reach a T-junction, he suddenly heard two people shouting: "A single-family villa in Xiangjiang Villa Community. It has an area of 800 square meters and a price of 50 million yuan. It is sold cheaply."
"Luxury villas in Xiangjiang Villa Community. Great sale at reduced prices. Exclusive property. This is the only one."
The shouts of these two people attracted Fang Xiaobo's attention, and what these two people said was exactly the house Fang Xiaobo needed. Fang Xiaobo turned to look at the two people, and found that they were two young people in their twenties, one
One is tall and thin, the other is muscular.
These two people are Wang Jianfa and Liu Cheng.
Yesterday, Liu Cheng followed two customers all the way home. He had already figured out the addresses of the two customers and their routes home. He also placed signs at the places where the customers must pass so that communicating with them would not be obtrusive.
.
"Hello, sir, take a look at our company's exclusive housing listings. The single-family villas in Xiangjiang Community are for sale at low prices. You can choose to live by yourself or invest to make money." Wang Jianfa stepped forward and sent Fang a message.
Wavelet a leaflet.
Fang Xiaobo took a look at the handed leaflet. The house information recorded on it was indeed the same as the house he needed, and asked: "Do you really have this house, or are you just using it to fool people?"
"Sir, of course our company's house is real. We have the key to the villa and can take you to see it now." Wang Jianfa showed the access card and key and said.
"Okay, then take me to see it." After two consecutive defeats, Fang Xiaobo has lost confidence in Chen Ming. Furthermore, he has arrived at the Xiangjiang Villa Community. He can't be as disappointed as last time.
of going home.
"Sir, please." Wang Jianfa showed a hint of excitement on his face, made a gesture of invitation, and led Fang Xiaobo towards the Xiangjiang Villa Community.
On the Jetta not far away, both Chen Ming and Zhao Xiaowei saw this scene, and their faces were a little gloomy.
"Brother Chen, another intermediary company has contacted customers, what should we do now?" Zhao Xiaowei said anxiously.
"Customers have lost confidence in us now, and there is nothing I can do about it." Chen Ming sighed and said.
"Then why do we still come here? Aren't we just trying to make ourselves miserable?" Zhao Xiaowei said with some confusion.
"The reason why I followed the customer was to see if it was Zhongwei Company that had contacted the customer. If it was really Zhongwei Company that was responsible, I would expose their background in front of the customer so that they would not be able to sign the order.
"Chen Ming said.
Chen Ming knew very well that his customers had lost confidence in him and would definitely not buy a house from him again, so it would be useless even if he went out now. As long as Zhongwei Company was not in contact with the customers, he could only pretend that he had not seen them.
.
…
At this time, in a BMW in the distance, Zhang Wei and Wang Min were also sitting in the car. Watching Wang Jianfa and Liu Cheng interact with customers, both of them showed a hint of joy on their faces.
Zhang Wei knew very well that Chen Ming had regarded Zhongwei Company as a thorn in his side. If someone from Zhongwei Company approached the customer, even if the other party failed to complete the order, they would make a fuss with Zhongwei Company in front of the customer.
Once two intermediary companies come to blows, customers will have a bad impression of the two companies. No customer will be willing to view a house with a rogue company, and may even give up the villa.
Last time, because Chen Ming was following a customer, Zhang Wei and Wang Min were unable to take the initiative to contact the customer, and Liu Cheng was temporarily unable to contact the customer. It might even arouse the customer's resentment, so they lost a job without adequate preparation.
Opportunity to chat up customers.
That's why today Zhang Wei asked Wang Jianfa and Liu Cheng to put up signs at the places where customers must pass when they go home, so that they can contact customers in a reasonable way. As long as Chen Ming is not crazy, he has no reason to stop them.
"Mr. Zhang, should we go and contact the customers?" Wang Min asked with concern as Wang Jianfa led the customers into the community.
"It's not necessary. Jianfa now has the ability to take care of customers alone, and the first time we take customers to see them, they can't decide anything. If you like this villa, you will definitely contact us. If you don't like this villa, it's nothing to say.
Use it." Zhang Wei shook his head and said.
For example, for a large purchase such as a villa, it usually takes at least three viewings. The first time is just for viewing, and it is impossible for the customer to make any decision. After going home and discussing with relatives, the second viewing is
Really sincere.
The most important thing when buying and selling customers is to grasp the customer's heart and determination. Wang Jianfa lacks these two points, but the first time he shows the villa will not involve these two points, only the second time and the third time.
, it is necessary to use forced determination in this situation.
To put it bluntly, Zhang Wei asked Wang Jianfa to take the customer for the first time just to get the customer's contact information. If the customer is interested in viewing the house for the second time, or expresses the intention to buy a house, Zhang Wei will contact the customer.
This method is the experience and rules he gradually figured out after he became the store manager. Moreover, Wang Jianfa joined the company with him, and some basic knowledge is no worse than his. There was no problem in completing the first introduction.
The most difficult part of this project is to contact the customer, and Zhang Wei has now found a way to do it. As long as the customer takes a fancy to the house, everything will fall into place.
After Wang Jianfa took the customer to see the villa, he also described the customer's attitude when showing it. Judging from Zhang Wei's experience, the customer should prefer this villa, and the customer took the initiative to contact him the next day after viewing the villa.
Wang Jianfa.
The second viewing was conducted by Zhang Wei himself. Both Fang Xiaobo and his wife came to see the house. This time, Zhang Wei used his mind-reading skills to spy on their thoughts and found that they were indeed sincere in buying the house. Zhang Wei also based on their opinions
ideas, and make circumstantial decisions.
On the third day, Zhang Wei decided to strike while the iron was hot and proactively contacted the customer to negotiate and explained the benefits of the villa. Fang Xiaobo and his wife were also very interested in buying the house. Under Zhang Wei's instigation, the customer directly signed the deposit contract.
When Zhang Wei signed the deposit contract with Zhongwei Company, the salesmen in the store felt a little weird. It was clearly Anju Company's home rental contract, but under Zhang Wei's design, he actually pried off the other party's customers.
Come here, if the other party finds out about this, I'm afraid they will be furious to death.
Zhang Wei's ability was also recognized by the store's brokers. This order worth 1.5 million commission also made all the salesmen jealous, because this order was completed together, and many people wanted to know.
How rewards will be distributed.
Stimulated by this big order, the sales staff at Zhongwei store have high morale. They work hard every day, making phone calls, visiting customers, and choosing to work in the intermediary industry. Which one is not for commission?
One is not for high salary.
Zhang Wei set an example for them and showed them the hope of making money. Who would remain indifferent? (To be continued. Mobile phone users please go and read.)