When Xiang Wan passed by the second department, everyone was working hard, and when he saw Xu Rou, his heart softened.
It's rare for this intern to be so stable at such a young age. She doesn't speak out even if she's been wronged. It depends on how she fights for a comeback in the future.
Xiao Ye followed Xiang Wan and reported today's events.
"Director we, there is a rather difficult matter."
"Some time ago, when you were away, something strange happened in the company. An old woman ordered a pair of earrings from us. After receiving the goods, she said that the diamonds on the earrings were fake."
After listening to Xiao Ye's report, Xiang Wan looked up at her with interest.
"Fake?"
"Yes, the old lady has been clamoring for a refund. The person in charge of the project, the person in charge of the sales department, and the after-sales department all came forward to negotiate, but in the end the problem was not solved."
Xiang Wan nodded thoughtfully. It was absolutely impossible for Modo to have fakes. Modo's diamond suppliers were selected after many rounds of competitions. If there was any problem with the quality of an order, it would be directly related.
In the future cooperation, the supplier is not a fool and cannot do anything that will ruin his own financial path.
If the source supplier eliminates the problem, then we need to find the cause from the middle.
"So this matter is just put on hold now?"
Xiaoye said "hmm" and continued: "Several people in charge have gone to investigate the factory and the final delivery situation, but they haven't been able to find out."
That would be really interesting.
Xiang Wan turned her pen and looked at the documents on the screen in trance. But it was not her turn to take care of these matters. Unless the people in charge came to her in person, she could only listen to them as a novelty.
She shrugged and motioned for Xiaoye to continue her report. However, just in the middle of Xiaoye's words, she heard a chirping sound outside.
"Director, I am Ye Zi, the head of the sales department. I have something to ask you for help."
Xiang Wan and Xiao Ye looked at each other and raised their eyebrows to signal her to open the door.
Unexpectedly, a bunch of people came in, including the head of the sales department, the head of the public relations department, and people from the after-sales department. After a while, Xiang Wan's director's office became extremely crowded.
"Everyone, sit down over there first, and talk about what you have to say slowly."
However, the faces of the several persons in charge were not very good, with a hint of anxiety.
The person in charge of the public relations department hurriedly spoke, "Director, you have heard about the fake earrings before, right? Now this matter has made a big fuss on the forum and our public relations department doesn't know how to deal with it."
The person in charge of the after-sales department also hurriedly said: "That old lady comes to our after-sales office every now and then and sits there all day long. We can't kick her out. She is still sitting in our office area. Director, I
I came to you because I had no other choice!"
This was said by the other two people. The person in charge of the sales department could only nod his head, and then added: "The old lady is now trying hard to find me and we want compensation. I can't make the decision on this matter alone, so I want to ask
The director is here to give me some advice."
The three people were able to explain all the issues in the shortest time. They are all worthy of being leaders. But in fact, Xiang Wan's director is only an art director. These things can be ignored completely.
Since she had a good relationship with her, she put down her work and thought about it.
"I probably know all about this. Now I'll ask you a few questions and you'll answer me."
When several people saw that Xiang Wan was willing to take over this mess, they all nodded their heads and were very cooperative.
"First of all, has the purchasing department checked it?"
The person in charge of the after-sales department nodded quickly: "I checked everything. The purchasing department asked the supplier to get a complete surveillance video. There are no problems with the entire diamond inspection certificate and factory process."
In other words, the diamond is genuine from the supplier to the purchasing department. After that, the design department will design the drawings and hand them over to the factory for processing and production. If the design department does not have access to the diamond, it will not be considered a suspect.
"Where's the factory?"
The person in charge of after-sales service continued to think back, "The factory has been monitoring the production since the diamonds entered the factory."
The trucks that transport the diamonds to the factory are provided by the supplier, and the whole process is monitored inside. If there are no problems in these two parts, then there is only the last stage.
"Where's the salesperson over there?"
Xiang Wan asked next, and the person in charge of the sales department quickly started talking.
"The item has been stored in our vault on the first floor since it came out of the factory. The salesperson has never seen this item before the customer picked up the item."
From the words of several people, it can be heard that the entire process is carried out under supervision, and there is no flaw in any link. If there is no problem in the link, the only problem is the people...
The person in charge quickly complained, "We have given many solutions, such as compensating half of the money or making a new one, but the customers are not satisfied and say that they need double compensation, otherwise they will report us."
"Yes, there is a commotion on the Internet now. Everyone is saying that Modo sells fake diamonds. Our department is now very worried."
It’s no wonder that the person in charge is difficult to deal with. The total price of this earring is two million. Double compensation is four million. If you add a real diamond and agree to it, modo’s loss will be around five million. Although
It's not a big deal, but if you really lose money, it will prove in disguise that Modo admitted to selling fake products, made no money, and caused a lot of trouble. The person in charge didn't dare to make such a decision.
So the ball was kicked to Xiang Wan.
"Okay, I probably know everything. Is that old lady still there with you?"
The person in charge of after-sales service nodded repeatedly, "Yes, yes! I've been sitting there since I went to work in the morning!"
"Okay, I'll go over and take a look."
Upon hearing this, the people in charge immediately stood up and followed Xiang Wan like followers.
"Director, be careful when you see that old woman later. She is really difficult to deal with."
Xiang Wan smiled and said, "That's because she thinks you are easy to bully. Your attitude has determined from the beginning that you will be at a disadvantage in this battle."
Several people stared blankly at each other from behind, but they didn't dare to ask more questions, so they had to say "yes" repeatedly.
When we got to the after-sales floor, we could feel the atmosphere inside was tense as soon as we entered. Everyone looked at the old lady and were afraid that she would do something outrageous.
Everyone's nervous expressions relaxed a lot when they saw the director coming.
"Hello, director..."
"Director, you are finally here..."
The tense strings suddenly relaxed, and everyone stepped forward to say hello to Xiang Wan.
Xiang Wan nodded and went straight inside. There was an old lady sitting in the middle of the office area, with her walking stick on one side and various pastries on the coffee table next to her...