The sales manager of Aido vcd Jiangcheng Department Store is named Xu, and his name is Xu Wenshan.
I have been working in Jiangcheng Department Store for seven or eight years.
In the early days, he sold radios.
Later, there were more and more radio brands and the prices became lower and lower, leaving little profit at all.
He decisively gave up being an agent for radio brands, and instead spent all the savings he had earned in the past few years to start acting as an agent for VCD brands.
After repeated screening and market inspection, Xu Wenshan chose to represent Aiduo vcd.
After all, Jiangcheng County is a small county. Whether it is people's consumption and living standards, or their level of well-informed information, it is still far behind that of big cities.
There are two reasons why Xu Wenshan chooses to represent Aido VCD. One is that the price of Aido VCD is cheaper than other brands. The other is that Aido VCD is endorsed by Big Brother Jackie Chan and has a higher reputation.
Small towns may not know the popular singers from Hong Kong and Taiwan, but Jackie Chan's popularity must be huge!
Not to mention, Xu Wenshan’s choice was very correct.
The sales volume of the Aido VCD he represents is much higher than other brands in Jiangcheng County.
But after all, vcd is an emerging product in recent years.
Aido VCD is cheap and has many minor flaws and problems.
What Xu Wenshan hates most is after-sales service.
Although there are after-sales points and after-sales personnel here, they can only handle simple after-sales issues.
Most of the problems still have to be sent back to the Aido VCD factory in Yangcheng.
Repairs at the factory are chargeable except within the scope of the three guarantees.
But for my own customers, regardless of whether you have three guarantees or not, they feel that if they buy from you, you must be responsible for the quality.
Therefore, Xu Wenshan's after-sales service is very troublesome. In order to avoid trouble for himself or lose money on after-sales service.
He can also refuse to provide repairs to customers without repairs, and can only use various policies and minor problems to frustrate customers.
For example, if your VCD is broken, it is due to human factors and is not covered by the warranty, etc.
Xu Wenshan looked at the shattered VCD in Yang Ling's hand and said quickly: "Yours was obviously damaged by external force. This is not covered by our warranty."
"If you want to repair it, I can call the after-sales department and ask for the specific price. You have to pay it yourself."
After Xu Wenshan said this, he went to deal with another after-sales person.
Obviously, Xu Wenshan has been annoyed by the after-sales service these past two days.
Yang Ling touched his nose, but he never thought that the VCD would have to be repaired after being smashed to pieces. He just wanted to find some parts and do it himself.
Seeing that Xu Wenshan was very busy, Yang Ling didn't say much to him and walked to the after-sales office next to him.
Sure enough, where there is after-sales service there is always a place for quarrels.
The after-sales staff said to a fashionably dressed woman in her thirties, "It's obvious that water has entered your circuit board. If the circuit board is damaged by water, it is not covered by our warranty."
The woman was angry and said: "I just bought it three days ago and put it on the TV cabinet in the living room. I haven't seen any water at all. How could it be water?"
The after-sales staff pointed to a burnt black spot on the circuit board and said to the woman: "Look, it's obvious that water has entered. The water intrusion caused the circuit board to short-circuit, and then burned out the circuit board."
The woman was trying to defend herself, but she was not a professional either.
I don't know what to say either.
In the end, the woman chose to compromise and said, "How much does it cost to repair it now?"
The after-sales staff looked at the disassembled motherboard and said, "If you want to replace it, you have to replace the entire motherboard, which will cost you seven to eight hundred yuan at least."
"But I said, the price of VCD is not high now. You can buy one for more than 1,000 yuan. Instead of replacing the motherboard, you might as well buy a new one."
When a woman heard that repairing a motherboard would cost 700 to 800 yuan, she might as well replace it with a new one.
But when I think about it, I just bought it three days ago and haven’t used it yet. It will be scrapped after using it.
I am also debating whether to repair or buy a new VCD.
But whether it is repairing or buying a new one, it is a big expense. After all, the salary income in this era is not very high.
Yang Ling saw the motherboard that had been burnt black.
It is indeed caused by a short circuit on the circuit board.
He looked carefully at the circuit and capacitive components and discovered a problem.
The cause of a motherboard short circuit is not water or moisture on the motherboard, but a design flaw in the circuit board itself.
This design flaw will cause the electronic components to be burned out due to the unstable voltage they bear, and subsequently cause the circuit motherboard to be burned out.
Yang Ling looked at the VCD circuit motherboard in his hand and saw the same problem.
In other words, this should be a common problem with Aiduo VCD. Some people are more lucky and will not be burned out after using it for several years, but some people are unlucky and have problems after using it for a few days.
Especially when used in an environment with unstable voltage, the motherboard is more likely to be burned.
As for why this happens with Aido VCD.
Yang Ling analyzed that there may be two reasons. The first is that in order to save costs, the circuit board design of Aido VCD is relatively simple and the raw materials used are relatively cheap.
In this era, we can't talk about copying overseas products, but electronic companies in coastal areas have risen. VCD was independently invented and produced by Xia people.
With the VCD market in chaos, companies must of course save costs and lower sales prices, so it is natural to make fuss about invisible areas such as electronic motherboards.
The second point is a real design flaw.
VCD is actually a very simple electronic product. The so-called simplicity means that many electronic companies can produce it.
This also led to the fact that after VCD was developed, because they did not apply for a patent in time, both Wan Yan, who invented VDC, and Aido, Xinke, Wanlida, etc. who came from behind were able to manufacture it.
But being able to manufacture and manufacturing with acceptable quality are two different concepts.
The circuit motherboard of vcd is indeed very simple, not as complicated as the computer motherboard in the future.
However, in order to design these circuit motherboards to be excellent, with stable voltage and power, and to be able to work normally for a long time, this really requires some level of skill, and not just anyone can do it.
Yang Ling is not meddling, but thinking that it is not easy for everyone to make money, and using one or two months' salary to buy a low-quality product, this should be the responsibility of the manufacturer, and it falls within the scope of the three guarantees.
Yang Ling said: "This should not be a problem of water intrusion, but a defect of the circuit motherboard, which should fall within the scope of the three guarantees."
As soon as Yang Ling said this, the after-sales staff became unhappy.
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