From the moment I walked into the Stardust After-sales Center, the first thing I felt was the "simple but not simple" design concept that Stardust Technology has always adhered to. The second was "professional". The service personnel are professional and the practical operators are also professional.
Under Chen Zifan's high pressure and salary bundle, Stardust After-Sales Center rarely encounters many brands with such poor service attitude. Even if there are one or two occasionally, it is just a personal behavior and will be dealt with immediately.
The service level is linked to salary, and the Stardust After-Sales Center has a complete management + inspection system. Which employee would have difficulty with money?
In addition to service quality, the Stardust after-sales center will also use a large screen to display all charging items. For example, a certain model has launched a new model with a tempered film with better texture and durability.
Users who need it will naturally add money, but the free replacement protective film is actually enough.
Official after-sales activities such as replacing sodium-lithium batteries are naturally free during the warranty period.
As we all know, from the debut of Stardust Technology to the present, every model has been designed to be waterproof. If it is a general mobile phone repair shop, due to equipment and other reasons, it will be difficult to restore the original condition as long as the phone is disassembled.
But at the Stardust After-sales Center, you don’t have to worry about this at all. How it looked when you got it will be the same when you get it back. You can wash it with the faucet as usual, take pictures in the swimming pool as usual, and use it as you like.
Even if water does get in, Stardust Technology is the least arrogant. In many cases, it is caused by the users themselves, and they will not go into details. They will replace it when it needs to be replaced, and repair it when it needs to be repaired. Why bother with it?
On the contrary, after this set of procedures, many Stardust users have consciously "justified their losses" and accepted "small favors" from Stardust Technology, and they will also promote it more or less spontaneously.
This is how the reputation and reputation of Stardust Technology's after-sales service have grown. Take the current sodium-lithium battery as an example. Many users first enter the after-sales center and make a request, and then are arranged by one-stop service.
In half an hour at most, the new sodium-lithium battery was replaced. At the same time, the fuselage was cleaned, and a new film was installed on models that can be filmed.
If you can’t stick it on, there’s nothing you can do about it…
You can’t replace the screen assembly, right?
This requires extra money~
In the Stardust community, many users who have just come out of the Stardust after-sales center are also discussing this matter:
“I just replaced the battery and it feels good!”
"No wonder people on the Internet say that Stardust Technology's after-sales service is good. After trying it, it is really like this."
“I think the best thing about Stardust’s after-sales service is that no matter what needs the users have (provided they are normal needs), or whether they are doing paid items, their attitude will not be different.”
"Isn't this the most basic thing?"
"yes!"
"But I'm afraid of comparison in everything..."
"Do you know this? I was quite nervous when I first went there. Later, I went to clean my cell phone every other month and do a 'full body health care'."
"It has to be your boy!"
"Ahem, are you really not going to get beaten?"
"Don't worry! No, and every time I go there is free tea and snacks on holidays..."
"The quality of the tea is not that good. I don't know what happened after drinking it. I always want to go to the toilet..."
"???"
"Let's be reasonable. Drinking too much tea makes it easier to run to the bathroom, okay?"
"Not only Stardust Technology, but also Xinghan Zhixing's after-sales service is also very good. If there is a problem with the Xinghan mini I bought online, I can make an appointment for home inspection. However, there are too few after-sales staff now, and sometimes I can't make an appointment."
"The safety of Xinghan 001 is very important..."
"I bought a XX brand car before, and the service attitude of the Fourth Son store was very good. Later, I bought a Xinghan Mini for transportation and realized the service gap."
"No wonder Stardust Technology has risen so fast! I have smartphones, new energy vehicles, mobile phones, and cars... I won't consider cars for now. The shape of Xinghan 001 is a bit fiery and doesn't suit my style!"
"What kind of will-o'-the-wisp? This is called a sense of technology!"
"right!"
Chen Zifan's original goal of establishing Stardust Community has been achieved. He does not require Stardust Community to become a platform like a scarf, but at least it allows Stardust users to have a place to discuss products freely.
In fact, the rise of Stardust Technology has nothing to do with after-sales service. Some brands do not care about their own consumers, but they are still sought after by countless people.
It's just that Chen Zifan has very high requirements for Stardust Technology. He can't just ignore it, sell the product and walk away. If he wants to be "high-end", it's not just the product, but also the supporting brand and service.
With the craze for battery replacement for Stardust mobile phones, some Xinghan Mini owners couldn’t sit still and asked questions in the Stardust community or directly on the phone:
"What about our batteries?"
The first batch of car owners are still using older lithium batteries, but this problem... Chen Zifan said at the beginning of the promotion that the battery will be replaced directly after 8 years or 120,000 kilometers. It is impossible to replace the old battery, right?
There were just too many people asking, so Li Yuan even sent the marketing department to explain using his official account:
“Owners of Xinghan Mini and Polestar X vehicles who purchased the Xinghan Mini and Polestar X manufactured before February 1, 2009 do not need to worry. If the battery is either 8 years or 120,000 kilometers, they can go to any Xinghan direct-operated store across the country to replace the battery with a new one!
The new batteries are sodium-lithium batteries calibrated by Stardust New Energy. After replacing the batteries, the battery capacity, charge and discharge rate, and durability are all improved to varying degrees.
It should be noted that car owners in different regions have different battery replacement times. Some regions need to return to the factory for work, and the longest time is about 15 days..."
As soon as the announcement came out, countless consumers finally felt relieved and continued to drive their Xinghan mini safely. There were also more new energy vehicles on the road, and they also wanted to replace the batteries with new ones as soon as possible!
Didn’t you see some car reviewers using the new Xinghan Mini to achieve a range of nearly 300km?
Who wouldn’t be moved after seeing this kind of improvement?
Of course, the one with the strongest momentum is Xinghan 001. The sales of this car were not very good on the first day after the Stardust launch conference, but the media began to fully publicize it, and auto shows and test drive activities were held in various places ~
The order volume of Xinghan 001 is growing at an exaggerated rate. On June 20, the order volume exceeded 1,000 units. In any year, this kind of sales is enough to become a "hot model".
It just needs a little test of time. If the subsequent sales can be maintained... Xinghan 001 will definitely be the next "national car". If nothing else, there is no problem in replacing Tesla Edamame 3!
Moreover, Tesla is still struggling abroad... Tesla's first pure electric sports car has received good feedback, but it has many minor problems. Musk is also actively trying new technologies and new product directions.
Tesla is still far behind Tesla at its peak. At the same time, Musk has also noticed China's Xinghan Zhixing. As soon as Xinghan 001 was released, he sent people to build nearly a hundred cars to prepare for dismantling and research.
Chen Zifan is not afraid of their research. When they really come up with the research, Stardust Technology and Xinghan Zhixing will have already replaced them with brand-new technologies and products. They can at least guarantee a lead of about 2 years, and they will not be able to catch up.
The only problem that gives Chen Zifan a headache is:
There have been too many complaints about Xinghan 001 recently. It’s not that there is anything wrong with the car. On the contrary, Xinghan 001 has simply subverted their understanding of cars. They never thought that a car can do so many things.
To paraphrase what Li Yuan said in a recent public interview: Xinghan’s goal is to make cars no longer just a means of transportation!
Some shortcomings of new energy vehicles were nipped in the cradle by Chen Zifan before they were exposed. Currently, they are unable to run long distances and there are not enough charging stations. They have been repeatedly criticized. There are almost no other problems.
The reason for their complaint is that Xinghan 001 does not have as many customization options as Xinghan Mini. You must know that people are seeking for differences. As the saying goes, it is difficult to go from luxury to frugality. If you are used to a unique style and don’t have to worry about being investigated on the road,
Xinghan mini, look at Xinghan 001 again...
Although everything is good, it just lacks a little personality! How can you show your own personality when driving the same car as others? Since then, the number of complaints has increased.
Someone even took out the Xinghan 001 that he modified in the Haishi Phantom game and posted it under the official account, and outputted to Xinghan Zhixing:
"Such a handsome car! There are only two types of wheels? Only ten colors? It looks like ten, but it's actually just one color with matte and glossy versions. There are only five colors. The most outrageous thing is,
I can’t even choose the interior configuration and color.”
As soon as the comment came out, it immediately attracted countless likes from netizens, and many people also complained about it. Xinghan 001 only makes one version, and there are no high or low configurations. Some functions may not be available to everyone. In their opinion,
It's better to come up with an entry-level version.
There is also the issue of the interior. The interior and color matching of Xinghan 001 are bundled. It is not impossible to customize it, but the waiting period for the car will become longer.
Anyone who has ever bought a car knows that the waiting period is the most difficult. Every night you dream about your own car. Who can bear to wait for two months?
Many car owners who want to buy Xinghan 001 are planning to replace it from Xinghan Mini. They don't like Polestar X. Xinghan 001 is attractive enough and they like it very much, but it lacks some personalization elements.
Chen Zifan was speechless. As far as he knew, during the period when Xinghan Mini was vigorously promoting "modified cars", the original car had the best sales, accounting for more than 70% of Xinghan Mini's sales. What does this mean?
How can most people have time to develop their own personalities?
In other words, they want both individuality and the price of the original car. After Xinghan Mini cut off the personal customization service, so many people want personalization. If this is the case, then come~
It is definitely impossible to produce high-end and low-end versions, although doing so is indeed more in line with market rules, covers a wider price range, and sales will increase a lot.
But Chen Zifan still won't come out. If he has to ask for one reason... it is that in his opinion, the current Xinghan 001 is in a "complete" state. He can't reduce the allocation to cater to the market, and he doesn't want to use this method.
Then we can only start from other aspects. However, Chen Zifan will not listen to the opinions of netizens to build a car. He first notifies Li Yuan and asks them to do market research. If there is indeed a demand for this part, it will be no problem.
Stardust Technology still has no shortage of designers. There are as many personalized customized parts as you want. Thinking about these is better than thinking about whether your wallet can handle it ~
Chen Zifan can understand it. After all, the new car has just come out. After three or five years of selling Xinghan 001, no one will bother with these things.
No matter how good it looks, it still comes down to the driving and use of the car itself. People will always change. From being so happy before picking up the car for the first time that I can’t sleep, to being cautious after picking up the car, to being violent later.
Driving, all kinds of dislikes, and finally returning to my heart...
After solving this matter, Chen Zifan turned his attention to the charging stations again. The popularity of charging stations with previous charging piles was relatively slow. One of the main reasons was that the charging stations were all officially contracted.
We have to cooperate with the actions of local authorities. It is normal for the efficiency to be low. And how long ago did new energy vehicles come out? Now that they can cover mainstream first-tier cities, the progress is good, and the progress is considered fast.
Originally, Chen Zifan thought that he would continue to follow this model in the future, but he soon discovered that he was wrong. The next charging station would adopt a new development model, which was very similar to the gas station ten years ago.
Individuals can also invest in building charging stations.
Of course, not everyone has the qualifications to invest, and a lot of capital is required. But from a long-term perspective, investing in charging stations, like gas stations, is a sure-profit deal. The only problem is that charging stations come every once in a while.
It will be upgraded and maintained every few years.
This is not a big problem...
After all, Stardust Technology is providing technical support behind it, but the profit is not as high as that of a gas station, and the space required is relatively large. Once the new development method is launched, the number of charging stations will definitely increase.
Electricity price increases are also an inevitable trend. Chen Zifan estimated that if charging stations can cover "cities" across the country within three years, electricity prices will rise to at least 0.8 to 1 yuan per kilowatt hour, and even higher in some commercial areas.
Even so, the cost of using new energy vehicles is much lower than that of fuel vehicles. This is an innate advantage, unless one day the electricity bill also skyrockets...
But this is obviously unlikely.
At the same time~
After many meetings of various sizes, Haicheng officials issued many announcements at once.
The first is road construction. From August to December, Haicheng will enter the second stage of road construction. Last year, main roads were built. This year, some secondary main roads will be rebuilt according to the plan. The overall transportation will be more convenient.
As for viaducts, I guess we have to wait. There are no viaducts or urban expressways these days, but the main reason is not that they are not used, but because we really don’t have the energy to do them...
The construction teams of Shacheng and Haicheng are still responsible for road construction. The two cities have been cooperating very closely recently. The expressway envisioned by Chen Zifan is also being planned. This is a direct expressway of nearly 300km.
And it is likely to bring surrounding cities along with it. This is a good thing for Xinghan Zhixing. Their new energy vehicles can continue to open up the market while constantly squeezing the living space of some fuel vehicles.