After having breakfast and kissing the two little ones respectively, Chen Lishu took Ruirui out, first sent him to school, and then walked towards the main store on the commercial street.
The two floors of the main store are large, and the upper floor is usually used as a temporary warehouse in addition to people living there, so Zhao Xingwang and Wang Dazhu are usually at the main store.
When Chen Lishu went there, only two salespeople, Tian Lin and Xin Ying, were there. After asking, she found out that the remaining three people had gone out to deliver goods.
Chen Lishu: "Show me the account book."
Tian Lin responded and went to the counter, and soon handed over the account book: "Sister Chen."
Chen Lishu took it and found a stool to sit on: "You go about your business."
Seeing Tian Lin going to work, Chen Lishu's eyes fell on the account book.
Probably due to Wang Aixiang's guidance, the little girl's accounting records are quite clear, and the income and expenditure details are basically clear at a glance.
Just as she was looking at the account book carefully, the store door was suddenly pushed open, and a young girl in her twenties came in angrily.
"Look at the pants you sell. They are of inferior quality. They told me they were guaranteed not to shrink, but I just washed them once and they shrank!"
Chen Lishu raised her head and glanced. The other person was holding a pair of dark wide-leg jeans, which are more popular now. She bought two batches from Li Yuanchao, and the prices were basically around thirty or forty.
Jeans will generally lose some color and shrink when washed for the first time. If not handled properly, the shrinkage will be more serious.
However, Chen Lishu was not in a hurry to explain.
Tian Lin subconsciously looked at Chen Lishu and saw that she kept looking down at the account book. She said with some embarrassment: "Comrade, we never said that we would not shrink?"
Girl: "I don't care whether you said it or not. The fact that the pants have shrunk now is a quality problem. Please return the pants to me immediately."
Tian Lin looked at Chen Lishu again and saw that she still had no intention of speaking. She turned to the girl and said: "Comrade, we have been selling these jeans for a long time and have never had the problem you mentioned. Besides, you
This has already been worn, and you can see that there is no problem with the quality, so we really can’t refund it to you.”
When she heard that she couldn't withdraw, the girl was a little anxious, and her tone even started to sound bad: "Just because you haven't had any problems before, it doesn't mean that these pants are fine. Now that I put them on, the whole pair of pants is tight on my body, and there's nothing I can do about it."
Wear them on the street, and a pair of pants costs thirty or forty. How could I know that the quality of your jeans is so poor if I don’t wash them? Aren’t you trying to trick me?”
Xin Ying on the side responded: "Comrade, if you have anything to say, we are still open for business. This will not have a good impact."
The girl choked and said: "Oh, you also know that the impact is not good. I can't wear the pants I bought for dozens of dollars and you won't refund me. I just wanted to solve the problem before I entered the store to discuss it with you. Could it be that
Do you have to ask me to bring everyone here to comment?"
Seeing her reluctance, Tian Lin was extremely anxious and looked at Chen Lishu for help again: "Sister Chen?"
Chen Lishu put away the account book, stood up, walked to the girl, and said with a smile: "Comrade, I see you are sweating on this hot day. Don't worry, if you have a problem with your pants, we will definitely help you solve it. Come here first, sit down and drink some water, let's slow down
Speak slowly."
Seeing her like this, the girl's attitude softened a lot and she went to sit down on the stool next to the counter.
Tian Lin hurriedly went to pour her a glass of water.
Chen Lishu: "Can I see the jeans in your hand?"
The girl said nothing and handed the pants to Chen Lishu.
Chen Lishu first opened her trousers and took a look. They were indeed trousers from the store. Then she opened them again and checked the size. She turned to Tian Lin to find a pair of jeans of the same size. She compared the two pairs and found that they had indeed shrunk a bit, but not at all.
Serious as imagined.
"Comrade, the one you bought is a small size. To be honest, it's rare to find a figure as well-proportioned as yours."
The girl was a little embarrassed by her praise: "It's not as good as you said."
Chen Lishu: "I think for a girl with a small frame like you, her beauty can be better highlighted by wearing jeans that are slimmer."
The girl was doubtful: "You would say that now that the pants have shrunk, right? Besides, you haven't seen it. After the pants have shrunk, my buttocks are tightly wrapped when I wear them. When I wear them, others don't know how they will look at me."
."
Chen Lishu smiled: "Girls wear clothes for themselves, why should they consider other people's feelings? How about this? You see, our little comrade has a figure similar to yours. I ask her to put it on for you to try on? What do you want?
I think it’s really ugly, I promise I won’t force it.”
When the girl heard what she said, she hesitated and then nodded.
Chen Lishu handed the pants to Xin Ying and asked her to try them on.
Not long after, Xin Ying changed into pants and came out.
Chen Lishu asked Xin Ying to spin around in front of the girl again: "I think it's okay, it's not too tight, what do you think?"
Girl: "I look good, but if I wear it like this, will people think I'm not serious?"
Chen Lishu smiled: "How could it be? You can see the effect clearly. Do you think it's immodest for her to wear these pants? To be honest, we can sell more than ten or twenty pairs of jeans in our store every day, and some of them even sell out immediately.
Just buy one pair of each style. If you really want to be ridiculed for being immoral, as you said, our store would have been closed long ago."
"Also, the fabric of jeans contains cotton. It will shrink a little when you wash it for the first time, but it will definitely not shrink again in the future. And as long as you wear it more, it will become looser. This may be the first time you wear it.
Jeans are a bit uncomfortable, so we have a half-sleeve style in the store that looks particularly good with these jeans. The back hem is a little longer, which can be used as a cover, but the overall look is youthful and beautiful."
Chen Lishu glanced at Tian Lin, who understood and hurriedly went to the shelf to find something in a small size.
Seeing that several people were so enthusiastic, the girl was too embarrassed to refuse, so she took the clothes and went to the fitting room.
She was very satisfied with the overall matching effect.
Seeing the girl leaving happily, Tian Lin and Xin Ying both felt that Chen Lishu was really awesome.
"Sister Chen, you are so awesome. Not only did the other party not return the pants, he also bought another piece of clothing."
Chen Lishu: "Next time you encounter this kind of situation, no matter whether it is really a clothing quality problem, try not to have a direct conflict with the customer. First stabilize the other person's mood, and then slowly communicate and solve the problem. If you really can't solve it, you can report it to the customer.
Me or Wang Aixiang."
Tian Lin and Xin Ying: "We understand, Sister Chen."
…
Zhao Xingwang and the others did not return with the delivery until nearly noon.
Chen Lishu didn't leave in a hurry. She first invited everyone to have lunch at a nearby restaurant, and then asked Zhao Xingwang to go see the place with her.
When he heard that she was going to buy land to build a factory, Zhao Xingwang was shocked: "Are you really ready to do something big?"