The door of the conference room was open, and a little girl appeared at the door. She first reached out and knocked on the open door, and then stood there. Mr. Mi looked up at her and said, please come in, and then she walked in.
The little girl's surname is An, she is about 1.6 meters tall, very thin, and weighs about 90 pounds. She wears a pair of brown-red sneakers, a gray pullover, and a pair of denim overalls.
, the short hair is shawl, and the whole person looks very lively.
She walked across to the three people, smiled with them, said "Hello" to them, and then sat down.
Mr. Mi looked at her registration form and asked, "Can I call you Xiao An?"
The little girl laughed: "Okay, actually everyone calls me Xiao An."
Mr. Mi also laughed, and then asked: "After junior high school, why didn't you continue school?"
"My parents won't let me," Xiao An said. "They think it's useless for girls to read so many books."
"If I guess correctly, there should be a younger brother at home, and he will continue to go to school." Mr. Mi said.
"Yes, I have a younger brother who is now a sophomore in high school."
"Oh, then will you blame them? Do you think your parents are too partial?"
"No." Xiao An shook his head.
"Why?" Mr. Mi asked.
"There's nothing to complain about. All the girls here are like this. If teachers hadn't been visiting their homes frequently, many of them wouldn't even be in junior high school," Xiao An said.
"I didn't go to high school, what happens next?" Mr. Mi asked.
"Then I came to Hangzhou to work as a worker in a factory."
"Don't want to do it now?"
"No, the factory used to be in the west of the city, but now it is moving to Haining. It's not that I don't want to be a worker, but I don't want to leave the city. I like being in the city." Xiao An said frankly.
"That's right, although our store is opened in Hangzhou, you may not all be in the city in the future." Mr. Mi said, "You also know that we are a B&B business, and many of our B&Bs are in
In the mountains, you need to go to these places often to serve guests."
"Isn't that just a business trip? There's no problem with a business trip. You can go anywhere." Xiao An said, "Don't you have to come back from a business trip? You won't always be there."
"That's true."
Mr. Mi laughed. She turned to look at Sheng Chuncheng. Sheng Chuncheng nodded. He felt that although it was just a few words of conversation, the little girl dealt with it quite appropriately. The most important thing was that she had no accent in her Mandarin.
The sound is still nice.
Sheng Chuncheng feels that this is actually quite important. Sheng Chuncheng’s own experience is that when you chat with customers, speaking Mandarin with an accent will always give customers an unprofessional feeling for some reason, and your skills will be compromised.
This will invisibly create a discount in the minds of the guests.
Mr. Mi and Sheng Chuncheng were obviously very satisfied with Xiao An. Liu Ligan sat there without saying a word. Just as Mr. Mi was about to say something, Liu Ligan suddenly spoke:
"Okay, thank you!"
Mr. Mi and Sheng Chuncheng were stunned for a moment.
Xiao An stood up, looked at them and asked: "The people who went out in front said that if you are qualified, you will be hired on the spot. Excuse me, was I not admitted?"
Mr. Mi and Sheng Chuncheng didn't speak. Liu Ligan nodded and said, "Yes, thank you!"
Xiao An's face suddenly showed frustration, but he still bowed to them, said "Thank you!" and then turned and walked towards the door.
When she was almost walking to the door, Mr. Mi seemed to suddenly think of something and shouted:
"Xiao An, come back, come back."
Xiao An came back and looked at Mr. Mi with a complicated expression. Mr. Mi asked: "Xiao An, what's going on with the rose tattoo on the back of your hand?"
Xiao An looked at the back of his hand and blushed: "This is pretty, I bought it on Taobao."
"Stickers." Xiaomi turned to look at Liu Ligan, who laughed.
Xiao An was puzzled by his smile, and Mr. Mi said: "You are admitted, go to the big conference room and wait."
"Really!" Xiao An was so happy that she almost jumped up.
Mr. Mi looked at his watch and said to Xiao An: "Tell them when you go out that you will come here first in the morning and continue in an hour. By the way, tell them that those who have been admitted and those who have not yet been interviewed will
Arrange to have lunch in the conference room."
Xiao An kept talking and went out.
Mr. Mi glared at Liu Ligan, who smiled: "How did I know that now, I even have tattoos?"
"It's rare to see a lot of strange people. You almost killed a good candidate." Mr. Mi scolded.
Sheng Chuncheng understood and asked: "The people we recruit cannot have tattoos?"
"No." Mr. Mi said, "We are in the service industry. People in the service industry should not have features that can easily arouse customer curiosity or disgust, such as tattoos, long nails, overly exaggerated makeup and hair, etc. All must be
Absolutely prohibited, the highest level of service personnel..."
Mr. Mi stopped talking mid-sentence, turned around and said to Liu Ligan: "You can express your spirit yourself."
Liu Ligan smiled and said: "The highest level of a service staff is to let customers enjoy your service, but you are transparent in his eyes."
Sheng Chuncheng didn't understand and asked, "How do you say this?"
Liu Ligan said: "It's very simple. For example, if you go to a store, as soon as you walk in, the waiter will come over immediately, say hello to you with a smile, and ask you what you want to buy. From her side, she feels that she is taking the initiative.
Warm service, think about it, how do you feel now?"
Sheng Chuncheng said: "I think I regret coming in."
"Yes, overly enthusiastic service is not only ineffective service, but also has the opposite effect." Liu Ligan said, "For you, when you enter this store, you may not intend to buy anything at all, but just browse casually.
, it would be best if no one notices you. You look around and see something that attracts you. At this time, you just looked up and found the waiter walking towards you.
"You ask her how much it costs, and she tells you with a smile, then shuts up and steps aside. When you ask again if there are other colors, she will introduce other colors to you.
"That's what the so-called service is. When you need it, it appears at the right time. When you don't need it, it disappears. This kind of store is your favorite store. This kind of service is what you need.
of."
Sheng Chuncheng thought for a while and felt that this was really the case.
Liu Ligan said: "What I hate most is when you go to get a haircut, the barber approaches you enthusiastically, just to persuade you to apply for a membership card. When I encounter this, I tell him, how much does it cost?
I’ll give you the money, but can you please just shut up every time I come here? Isn’t such enthusiastic service annoying?”
Sheng Chuncheng smiled and said: "That's because you, Mr. Liu, are rich. If I were reluctant to give him money, I would just not go there next time."
Someone brought them three boxes of lunch, and Mr. Mi asked the visitor:
"What did the little girl who just went out tell you? Please repeat it."
The visitor said: "She said that the interview ended in the morning and officially started at 12:30 in the afternoon. Those who have been admitted and those who have not yet been interviewed will go to the conference room to eat together. After eating, those who are waiting for the interview will continue the interview. Those who have been admitted will be in the interview."
Keep waiting in the conference room."
"That's right, my mind is still very clear, and I know to accurately locate my hour's time at 12:30." Mr. Mi nodded.
Sheng Chuncheng understood. It turned out that Mr. Mi had just asked Xiao An to take the message out, and he was also continuing to inspect her.
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230 The conference room door is open for free reading.