Chapter 372 Don't take it for what I said casually
Chapter 372 I said it casually, just listen to it, but don’t take it seriously
Let’s take a look at it first.
Members of the Luyi APP and the TV client are independent of each other. That is to say, if you become a member on the APP, you can only enjoy membership benefits on the APP. The TV client is still a non-member. If you want to watch member content, you must
TV client opens membership separately.
How should I put it, Jiang Bai could barely understand and accept this.
If Luyi APP and Luyi TV client are regarded as two independent software, then it is understandable that the two members are not compatible and interoperable.
But you actually limit the resolution of the screen projection... isn't this a bit too much?
Jiang Bai is a gold member of Luyi APP. He has no problem watching dramas on his mobile phone or tablet alone. Whether it is VIP dramas or member-exclusive resolutions, he can enjoy them normally.
But now when casting the screen to the TV, the default is 480P standard definition mode.
SD……
This clarity can only be described as touching.
It made Jiang Bai feel like he was back when he was a kid watching closed-circuit television, and the signal wasn't very good.
Who still watches standard definition these days?
Even those movies pursue high-definition infantry, okay?
What's even more outrageous is that Jiang Bai, as a distinguished gold member, cannot choose high-definition or higher-definition modes when casting the screen.
The interface shows that this is a right that only platinum members can enjoy.
As we all know, the gold membership of Luyi APP is 119/year, while the platinum membership is 159/year.
The latter costs more than the former.
To put it more bluntly, this forces you to spend more money and upgrade to a more advanced membership.
Isn’t this horse-riding bullying of honest people?
Jiang Bai felt depressed for a while.
To be honest, the copyright awareness of the people of Xia State still needs to be improved. Whether it is novels, movies, TV series, games or various software, most people will still subconsciously look for pirated or cracked versions and are willing to pay for them.
After all, they are a minority.
Take the computer system as an example. How many people have purchased genuine Windows systems? How many people have used something called "Pony Activation"?
But having said that, in fact, in recent years, many people's copyright awareness has gradually increased, and more and more people are willing to pay for knowledge.
Regarding this point, you don’t need to look at any statistics. You just need to pay a little attention to the various sexy operations of major video platforms and it’s not difficult to guess something.
For example, the much-criticized “advance on-demand” service.
There are also separate special categories of membership. It is not enough for you to open a platform membership. If you want to watch cartoons, you have to open a children's membership. If you want to watch sports games, you have to open a sports membership...
What's more, even if you have a membership, you have to pay a second time to watch some things.
To put it bluntly, these are all habits.
If it weren't for the increasing number of users and high daily activity, these platforms would not dare to make such a bold attempt.
This kind of transformation is also reflected in Jiang Bai. In the more than two years after graduation, he gradually became a member of various platforms from the original online disk player.
Support genuine products, starting from me.
But sometimes the sexy practices of these video platforms are really disgusting.
There used to be advanced on-demand category members, but the current resolution of the screen is limited.
Anyway, Jiang Bai was disgusted.
But he wouldn't go to see pirated copies.
You have a good plan, I have a wall ladder.
Jiang Bai's eyes rolled, thinking about it.
I got up and ran into the study, dug out an HDMI cable from the cabinet, and connected the tablet to the TV.
Hehehe, isn’t the problem solved now?
The corners of Jiang Bai's mouth raised slightly, revealing a smile. He opened the Luyi APP on his tablet and clicked play.
result……
"Due to copyright reasons, this content does not support HDMI connection playback"
Seeing this pop-up prompt, Jiang Bai's smile froze on his face.
His brows gradually furrowed.
This is ridiculous... I really can't bear it anymore, my uncle can't bear it.
A video software behaves like a fucking decryption game. It doesn’t work this way, and it doesn’t work that way either.
The more Jiang Bai thought about it, the angrier he became. An unknown fire rose from his heart and shot straight into the sky.
Open the Luyi APP-online customer service and prepare to consult.
As soon as I opened the dialog box, I received an automatic reply message:
"Hello, Brother Longcheng Yanzu, I am your exclusive intelligent customer service. I am happy to serve you. How can I help you?"
Then another "Guess you want to ask" appeared, followed by several basic preset questions.
Jiang Bai clicked on the dialog box to bring up the virtual keyboard, entered "human customer service" and then sent.
The intelligent customer service responded instantly: "Dear, please describe your problem first, so that I can help you find a human being~"
Jiang Bai was speechless for a moment.
With the development of science and technology, artificial intelligence has gradually become popular in various industries. This has caused the customer service functions of major platforms to become almost a decoration. After opening it, you will always be greeted by mentally retarded customer service.
If you want to find a human customer service, the twists and turns of the process are comparable to those of Monk Tang's journey to the West.
After struggling for a long time, I finally entered...the queue sequence.
That's right, it was hard to find the right one, but you still had to queue up.
There are more than a dozen people in front, and the waiting time is expected to be more than ten minutes.
It is estimated that most people have already quit after seeing this scene, but Jiang Bai did not. He put his phone in his hand, stayed at the customer service dialog box, and just waited.
About ten minutes later, it was finally Jiang Bai's turn.
"Hello, I am...how can I help you?"
Jiang Bai sent the message he had edited in advance:
"Hello, I would like to ask you, Luyi, what is going on here? Even if members of the APP cannot use it on the TV client, they can only watch standard definition when casting the screen. I am a gold member of the APP, so I can obviously choose it on my mobile phone.
Of all the definitions, why can only SD be viewed when projecting?"
Soon the other party replied: "I'm sorry dear, this is indeed the case. This is how our platform stipulates. If you need to enjoy higher quality screencasting, we recommend that you upgrade/purchase a platinum membership or star diamond."
Where are the members?”
Jiang Bai frowned immediately.
"You didn't spend money to co-author, did you? I've obviously spent money to become a member, and in your membership benefits introduction, you didn't say that you can't watch high-definition screencasting. Now you suddenly force me to upgrade my membership like this. This is not an overbearing clause.
,Is there any compulsory fee?”
"I'm sorry dear, this is the rule of our platform, please understand."
It’s still this familiar rhetoric.
Anyway, it’s platform regulations, company regulations...
Jiang Bai became more and more unhappy. He took a deep breath and said, "Okay, let's not mention this for now. I would like to ask you again, why am I being prompted that connected playback is not supported when I use HDMI to connect my tablet and computer? You are restricting my screencasting.
Forget about the speed, it doesn’t work if I want to use HDMI connection to play it? Why?”
"Dear, I know you are in a hurry, but don't worry. This is also a platform regulation, but this regulation only limits HDMI connection playback. If you log in to the APP on your mobile phone, tablet or computer, you can watch it normally."
The customer service seemed to have answered Jiang Bai's question, but in fact, he just listened to what you said.
Over and over again, it is nothing more than the rhetoric used to deal with people.
Sufficient to cope with most situations.
But Jiang Bai is obviously not as easy to fool as ordinary people.
He knows a little more about laws and rights, and is more truthful.
It's impossible to just ask a few questions and get some nonsense answers and then be done.
"If you are going to say that, I will have to argue with you. I just looked carefully at the gold membership benefits introduction of your platform, and it did not say to limit the screen resolution. As a result, I have to cast the screen now.
But found out that you can only watch SD? Isn’t this false advertising to deceive consumers?”
"Moreover, why am I not allowed to play the TV when I use HDMI to connect the tablet to the TV? I bought the TV and tablet for thousands of dollars, and I have a membership of more than 100 yuan a year. Now you actually tell me that I can't play through the HDMI connection. This
Isn't it just an overlord clause? Why should the things I buy be subject to such restrictions? "
A lot of text was sent, and within two seconds, Jiang Bai received the reply.
"I'm sorry dear, this is the platform policy."
have to.
What is the difference between real customer service and intelligent customer service?
After consulting for a long time, instead of solving any problem, the fire in Jiang Bai's heart became more and more fierce.
He suppressed his displeasure and quickly typed: "No matter how big your platform regulations are, can they be bigger than the law?"
"I'm sorry dear."
"What you mean by this is that your platform's regulations are higher than the legal regulations? Are you sure? Do you want to think about it before you speak?"
"The other party withdrew a message."
"Dear, this is indeed a company policy. I am just a small customer service person. I really can't change anything. Please don't embarrass me."
Jiang Bai replied: "I didn't mean to embarrass you, so if you say that I spent money but couldn't enjoy good services and my rights and interests were damaged, there must be an explanation, right?"
The customer service was silent for a moment and replied: "I'm sorry dear, I don't have the authority to solve the situation you reported, but I will report the situation. Please wait patiently. The platform customer service staff will contact you within three working days."
"Okay, then I'll wait."
Jiang Bai did not continue to embarrass customer service.
This matter is neither decided by him nor can he solve it.
It is enough to be able to report relevant issues.
It's only three days, Jiang Bai can still afford to wait, at worst he can just use a tablet to watch it first.
…
Donghai, a certain floor of a certain building in a certain science and technology park in a certain district.
There are several Internet and e-commerce companies on this floor alone.
One of them is called "Dongbang E-Commerce Co., Ltd." This is an outsourcing customer service company. Because their customer service quality is relatively high and their requirements are high, they have a good reputation in the industry and their partners are also some relatively powerful companies.
.
Customer service Luo Miaomiao is the customer service staff of Dongbang Group C, and the people her group serves is Luyi.
"It's really baffling."
Luo Miaomiao casually pushed the keyboard forward, her lips curled up with annoyance on her face.
Being in the customer service business is really grueling.
You can encounter any weird things and encounter any situations.
If the average person's chance of encountering a weirdo is 1, and Jiang Bai's chance of encountering a weirdo is 100, then the chance of a customer service encountering a weirdo must be at least 10,000, right?
If you walk a lot at night, you will always encounter ghosts.
Therefore, working in the customer service industry really requires a relatively strong psychological quality.
Otherwise, if I get pissed off eight hundred times a day, I'm afraid I won't be able to work for long before I collapse.
Mature customer service has long been calm. No matter how weird the people they meet, or how outrageous things they experience, they can always do "the breeze blows on the hills, and the bright moon shines on the river."
Not pleased, not to have compassion.
Even if someone calls me "stupid", I can reply "I'm sorry, dear" with a smile.
But Luo Miaomiao obviously hasn't cultivated to this level yet.
I have been irritated during these special times. I have to sit in front of the computer and deal with countless stupid requests from stupid users. It is simply the ultimate torture.
Just like just now.
It’s a big weird thing that I have to talk about limiting the definition of screen projection and limiting HDMI connection playback.
Isn’t this so boring?
The rules of the Luyi platform are like that. What’s the point of asking customer service?
What's more, they are not from Luyi Company, they are just outsourcers.
And since Luyi has made such a decision, it must have been mentally prepared, knowing that there will inevitably be user complaints or even losses.
but……
Who cares?
Luyi has made it clear to the outsourced customer service team that if anyone comes to give feedback on this matter, it will be over.
The pace of life is so fast nowadays, if you use the procrastination trick a little bit, the complaining customer will forget about it.
Maybe he will bite the bullet and open a TV membership or something.
Isn’t it beautiful?
Therefore, although Luo Miaomiao promised Jiang Bai that she would report the matter, in fact she would not do it at all.
It's not that Luo Miaomiao is lazy or deliberately deceives Jiang Bai. In fact, all customer service is like this.
You urge me again and again, you scold me again, anyway, I just use the same rhetoric to hang you up.
There is definitely nothing wrong with your attitude, but if you just don't do things, you won't be able to solve any problems.
"What's up, Miaomiao, have you encountered Silly Beep again?" The colleague at the workstation next to Luo Miaomiao stretched and asked casually.
Luo Miaomiao curled her lips and said: "Yeah, if you have to worry about the resolution of the screen and HDMI connection playback, don't you think he is idle? What's the use of complaining? Luyi is such a big platform.
Are you going to make changes just because of him? What are you thinking about? Really."
"It's a big deal. Birds are everywhere in the forest. I'm here to ask about the incompatibility between mobile phones and TV multi-terminal members. We don't know what he thinks. He wants to eat two meals for one price."
?" Colleagues also complained.
The daily life of customer service is so simple and unpretentious.
We always have to complain to each other in private about the weird things we encounter and vent our negative emotions.
"Okay, I won't tell you anymore, I have a new order coming in."
Luo Miaomiao said casually, adjusted the position of the keyboard, and started to deal with the next weird thing with a numb face.
As for the exclusive customer service contact after three working days, I will just say it casually, and you can just listen casually, but don't take it seriously.