"That's no problem. I'll go after making these arrangements." Su Yi Ning said.
"You can't leave, you have to send us messages back and forth, shopkeeper Wang is still busy with things in the store..."
"It doesn't matter, I'll think of a way." After listening to Zhao Ling'er's explanation just now, Su Yining suddenly felt more confident. Originally, he himself felt that it was definitely not possible to fight for a low price. He nodded secretly and did as she said.
, he can't wait now.
"Hey, by the way, and store employees, you want to..."
Early the next morning, Su Yining went to Bahai Hot Pot Restaurant.
Shopkeeper Wang was calculating yesterday's income and expenditure with a sullen face, and he lost another 200 taels. If this continues, sooner or later this store will be ruined by himself. Is he not born to be in business?
"Lao Wang, what is it?"
Shopkeeper Wang looked up and saw Su Yining walking in with a cheerful face. She reluctantly twitched her lips and said, "Mr. Su, look at this bill..."
"Oh, I don't want to read anymore." Su Yi Ning slapped the bill on the table and said, "Call all the guys out, I'll tell you a few words."
After everyone arrived, Su Yining looked at everyone and said: "I have a piece of good news for everyone. After research by Ling'er and I, we have decided that starting from today, the wages of the employees at Bahai Hot Pot Restaurant will be increased by 300 yuan per person per month. In addition, according to different
We have different bonuses and commissions for different positions. I will discuss this with Shopkeeper Wang later to see how to determine the specifics."
"good!"
"Very good!"
The guys applauded.
"Hey, don't be anxious, don't be anxious." Su Yi Ning smiled and suppressed everyone's voices, and said: "We are next door, and everyone has seen it. If we don't make changes, this store will be acquired by them sooner or later. So what?
, after research by Ling'er and I, we have decided that from today on, all dishes in our store will return to their original prices."
"What?"
"Restore the original price?"
"What kind of trick is this?"
"Don't be impatient yet, let's hear Mr. Su finish." Shopkeeper Wang said solemnly.
"Everyone, listen to me." Su Yining cleared her throat and continued: "Restoring the original price is to ensure our profits, but in order to win over customers, we have to make improvements in the quality of our dishes and services."
"Let's talk about service quality first. No matter what position we are in now, whenever we meet a guest, we must remember to say hello. The simplest thing is a sincere smile. Secondly, if the guest wants you to do something, no matter what you are
Whether it’s a busboy, a waiter, or a kitchen worker, they all have to meet the customer’s requirements immediately. You can’t say to the customer, ‘I’m sorry, I’m not responsible for your affairs. Please contact someone!’”
Su Yining shook his head: "This is wrong. We must put customers first at all times! Customers are our food and clothing parents, and we must meet their reasonable requirements as soon as possible. We work hard every day
Why do we buy vegetables, wash vegetables, cut vegetables, and prepare vegetables? Isn't it just to entertain customers? Then if customers are not satisfied with our dishes and our services, will everything we do be meaningless? "
"So, everyone must have this belief in mind, which is called 'Everything is customer-centered.' If your dishes do not meet the customer's taste, the customer will say, 'Why is your food so unpalatable!' You
Don't argue with him, "You don't know the goods, you have no taste," etc. Don't say anything like this. The first thing you should do is apologize and say, 'I'm sorry, it's our problem, and we will try our best to correct it.'"
…
"Since you have improved the service quality, we will not treat you badly. All waiters, in their own responsible areas, will give you a service fee of 20 yuan plus 1% of the customer's consumption for every table of guests they receive.
Commission. For all kitchen staff, if the sales exceed 500 taels on the same day, each person will receive a one-thousandth commission. If the sales exceed 1,000 taels on the day, each person will receive a two-thousandth commission... You can read the specific details later.
In-store notice.”
"Okay, let's all do our own work." After Su Yining finished his announcement, shopkeeper Wang asked worriedly: "We have paid so much commission, are our profits still enough?"
Su Yining patted Shopkeeper Wang on the shoulder and said with a smile: "This depends on your wisdom, Shopkeeper Wang. In short, we can't treat the clerk badly. We have to compare our hearts. By the way, there is also you. Ling'er said that we can't treat Shopkeeper Wang badly.
, we are still waiting for you to train new people, you will be the general manager of each branch in the future!"
"Oh, I don't dare to take it seriously."
"Hahaha, what's wrong with that?" Su Yi Ning laughed.
Shopkeeper Wang saw that Su Yining was so happy today, Zhao Ling'er must have given him advice behind his back.
This Zhao Ling'er really has the wisdom to do business!
Su Yining went back to the kitchen to explain the matter, then returned home to find his mother.
"Mom, thank you for your hard work these days and make more trips. I'm going to the city for two days."
Mrs. Su nodded and said, "Go ahead and bring back more useful things. You must beat the Eight Immortals to pieces so that they don't have any guests at all!"
After Shopkeeper Wang restored the dishes to their original prices, the old customers at the store also left.
Throughout noon, looking at the empty hall, shopkeeper Wang was filled with worry.
He walked to the back kitchen and asked Zhang Da: "How is it? Have you made the crispy pork?"
Zhang Da wiped his sweat and said: "Come on, come on, it's my first time to make it. I didn't control the heat properly. The frying was too old. Ling'er will definitely not be satisfied."
"Then keep frying, hurry up!" Shopkeeper Wang ordered Zhang Da as he came out of the kitchen and said to Mrs. Su with a smile: "Madam, take a drink of water and the kitchen will be ready soon."
After Zhang Da made it, Mrs. Su tasted one and thought it was good, so she took the food box back for Zhao Ling'er to taste.
Zhao Ling'er took a bite, shook her head, and said: "It's okay to eat it yourself, but it's still a bit undercooked if you want to sell it. This one is too old to be fried, it should be more tender."
Mrs. Su returned to the hotpot restaurant to spread the message.
Zhang Da cooked another pot. Mrs. Su tasted it and found it was much tenderer than last time, so she came back with a food box.
Zhao Ling'er tasted it, shook her head and said, "It's not strong enough, it won't work."
Mrs. Su frowned and looked at her, but hesitated to speak.
I had to go back and send the message again.
Zhang Da made another pot and brought it out. Mrs. Su tasted it and found that it was not too tender, not too old, and still chewy. She couldn't be wrong this time.
After Zhao Ling'er tasted it, she nodded and said, "Let Zhang Da fry it again."
Mrs. Su angrily put the food box on the table and complained: "Zhao Ling'er, did you deliberately pick on that chef? My food is neither old nor tender, not salty nor bland, the taste is just right, how can I still eat it?"
Let him do it again?"
Zhao Ling'er smiled and explained with a smile: "Mom, I'm not picking on him, I just want to test whether he remembers the heat, time, ingredients, etc., and if the taste of his frying is different every time
, wouldn’t that mean we can’t guarantee the quality of the crispy pork, and it’s unfair to customers!”
"Oh!" So Mrs. Su understood, so she went back to remind Zhang Da to remember the time, ingredients, oil temperature, etc. for frying the crispy pork.
After struggling for a day, a short crispy pork dish was finally developed.