Xiao Zixin packed his belongings and returned to the local county government to report and became a clerk in the Petitions Office.
According to the common people, the petition office is a place where "people who have grievances and injustices seek explanations". People are willing to come here as the first step when they are suffering or in trouble.
When the county assigned jobs, the Personnel Bureau planned to let Xiao Zixin work as a technician in the Water Conservancy Bureau. It happened that Liu Bin went to the Personnel Bureau to work. The director of the Petitions Office seemed to like Xiao Zixin very much when he saw him for the first time. The young man was quite tall.
He has a well-proportioned figure, a dignified appearance, and a very good eloquence. He carefully looked through Xiao Zixin's file and said to him: "If you are willing to work at my place, if you are willing to go, just come with me."
Xiao Zixin was tempted when he heard that. In addition to what the people said, he also added in his mind that working in a government agency does not require him to go to the countryside and run around.
In this way, he became a clerk in the petition office without hesitation.
His major was water conservancy, and it seemed a bit unreasonable to go to the Petition Office. Fortunately, the Petition Office was short of people, and he met Liu Bin, who was the director, and he became what he is today.
On his first day at work, Xiao Zixin felt very proud when he saw the rows of shiny cars in front of the government gate and smelled the unique smell of government agencies emanating from the building. He was determined to do this job well.
Director Liu said that the Complaints and Complaints Office is the window of the government, the eyes, ears and mouthpiece of the leaders. Therefore, no matter what a person studied before, arriving at the Complaints and Complaints Office is equivalent to being with the leaders.
This principle is good, but Xiao Zixin thinks it is not enough. His law professor said that the concept of "legality" in Chinese political culture is incompletely developed and only emphasizes moral and psychological factors while ignoring legal and procedural elements. Therefore,
In addition to the petition offices of large and small government departments, there are also many respectable people working hard in the private sector - what the people can really rely on is a set of legal systems and their own increasingly clear awareness of their rights.
From this perspective, the Petition Office is an important department of the government that is on the frontline, advocating and shouting for the people.
Xiao Zixin worked at the Petitions Office for half a month and received more than a dozen people who filed complaints.
There is a tacit understanding among all the people in the petition office. When sitting in the office with nothing to do, no matter whether they are chatting, drinking tea or reading newspapers, their eyes will be fixed on the door of the building. If someone comes in, they will be the first to find it.
And quickly said "Hey! Attention, another group (or one) is here", and someone immediately went out to receive these people.
We use this to maintain stability and ease the working order in government buildings.
After working for less than a month, Xiao Zixin has already summed up his experience: if you want to do a good job, you must be diligent first. All the people who complain to government officials are people who have been wronged and in great trouble and have no way to sue.
People must be diligent if they want to stop them, otherwise they will arouse the dissatisfaction of the leaders, and I don’t know what will happen.
Second, you need to be sharp-eyed. If you find a disheveled person or a group of people walking up the stairs, it will definitely be too late. They will rush directly to the second floor to find the mayor or the third floor to find the secretary.
Therefore, it is necessary to detect the intentions of people coming in and out of the building door in advance.
For example, when a person or a group of people enters the door and looks around, or rushes straight up the stairs, they should shout quickly, and the people will go out immediately. These two are not enough, you must also master the "waiting" behavior when there is nothing to do.
open.
The human spirit cannot be tense for a long time. If you are always concentrating, you will soon be exhausted. Even if you can barely hold on, if someone really comes, they will rush upstairs and make a fuss because of their inability to react.
Loudly.
The correct way is to relax but also be highly vigilant - chat when it's time to chat, drink tea when it's time to drink tea, just pay attention everywhere and use the corner of your eyes to pay attention to the movement of the door.
When receiving a visitor, he must come forward to greet him as soon as possible. No matter what his mood is, he must make the visitor feel trustful. The trick here is to make the visitor feel relaxed.
**For everyone, this is a helpless action that has been planned for a long time. If they are stopped all of a sudden, they will naturally cry out for injustice.
What's more, in the eyes of ordinary people, every door in the government building is a government official seeking justice, so the rebels will inevitably be trembling when they come here. Therefore, after talking to the rebels to understand the specific content, they must make the other party believe this.
It is the "people's government", the government of the people themselves.
In addition, Director Liu Bin kept warning Xiao Zixin to avoid saying "OK" to the rebels. People in the petition office must not say, "If you do this, I will definitely seek justice for you." Instead, they should ask, "Do you have any questions?"
What kind of injustice do you have to do, fellow villager?"
When talking about things, I also say, "Okay, I understand. If the leader has time, I will report it to you."
Because the word "OK" reminds people that they have gone to the right yamen gate to file a complaint, while the word "Good" makes the perpetrators relax and excited in confusion: they just listen to the content of the incident. Whether it can be resolved is entirely up to the leader.
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Using "reflect" is a psychological hint to the attacker: your matter will be uploaded to the leader immediately.
When encountering an experienced "professional policeman", Xiao Zixin and others who will not give up even if they beat them to death will transfer the customer to what they call a "leader", such as Liu Bin, the director of the office next door.
This person who still had his say went to talk to the rebels.
Liu Bin only did two things in front of the inquisitors: taking over the thick incriminating materials that had been prepared by the intruders, the indictors believed that their grievances had been "reached", and the moment that finally decided their fate would be closer to them.
One step forward.
Another thing is to take out a card and ask the visitor to write the name, address, reason and phone number (if any) on it. After filling out the form, it can be said that the reception is over, and Liu Bin will ask the visitor to write it down.
* Don’t worry, go back and listen to the results.
Liu Bin was a square-faced, thick-browed man who looked very upright. Opposite his desk was a retired old miner with a pointed head and small eyes. After Xiao Zixin transferred him to the director's office, he stood outside the door and watched the action.
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The old miner said that his son was killed by the son of the local mine director, but the murderer escaped with impunity. The most annoying thing is that the murderer recently walked in and out of the house without being caught or cared about. He once went to the Ministry of Public Security.
After saying "Plop", I knelt on the ground, tears streaming down my face, and kept shouting "Qingtian"!
"Leader! You are an official of the Communist Party of China, and you have to make the decision for us ordinary people!" Liu Bin was used to this kind of scene. He hurriedly helped the old man up, and Xiao Zixin, who was standing outside the door, was heartbroken.
Writhing, the "master" kneels and kowtows to the "public servant", what is this?