But he was more curious about what was underneath, so he gritted his teeth, looked away from the photo, and turned to the next page.
Oh my God, the following is actually Bai Luer’s record from childhood to adulthood!
When will you enter kindergarten, first grade, junior high school, high school, and graduate from college?
When he won what award, and even the only time he had a fight with someone, he recorded it in detail!
With such detailed information and events, maybe if you ask Bai Luer, Bai Luer may not remember it so clearly!
Of course, her family situation is indispensable, as well as where she works now!
What! Lu Ze opened his eyes wide in shock again, and then he blinked in disbelief!
But the black text on a white background in front of me has not disappeared, so it is true!
The place where Bai Luer is currently employed is actually his—a five-star chain hotel!
She works as a customer service manager there!
What Lu Ze didn't expect was that at such a young age, she was actually the manager of the customer service department!
You must know that a manager of the customer service department manages a huge number of things!
It can be said that no matter big or small, as long as it is a guest or hotel matter, the manager of the customer service department needs to handle it.
These include:
1.
Pick up and drop off V on behalf of the hotel.
I.
P.
Guests, handle major events and record special guests and note matters related to guests;
2.
Welcome and lead V.
I.
P.
The guest goes to the designated room and introduces the room facilities and hotel conditions;
3．
Make V.
I.
P.
Guest check-out records and every detail of VIP reception are implemented;
4.
Decide whether to accept the guest's check and handle the guest's checkout questions and other inquiries, and handle them in accordance with the relevant hotel regulations and authorization;
5.
Handle rooms with discrepancies between the room report form of the housekeeping department and the reception desk, and lock the room in person;
6．
Handle guest complaints and solve problems correctly based on guest psychology;
7.
Understand the trend of room status on that day and in the future, and try to participate in reception work;
8.
Inspect the interior and exterior of the hotel to ensure that all functions are operating normally and eliminate preventable shortcomings in a timely manner;
9．
Liaise closely with the security department and reception desk to obtain information and make "accident" and "patient" reports;