Just when they were preparing for Double Eleven, something happened suddenly that forced Wu Hao to take a break from his busy schedule and deal with it personally.
Since the new generation of mate series pro version released by Hwei at the autumn conference uses their "super battery", it has attracted widespread attention from all walks of life.
Subsequently, this product achieved very impressive results as soon as it went on sale, and was rated as the most anticipated mobile phone of this year by many media and evaluation agencies, as well as the title of this year’s flagship phone, the ‘King of Machines’.
But just a week after this product went on sale, a user reported that the phone's battery spontaneously ignited.
After this incident occurred, H Wei's public relations department immediately took crisis public relations measures and quickly suppressed the incident.
But within two or three days, another netizen revealed that the mobile phone he purchased exploded. Subsequently, this incident and another incident that suddenly disappeared were suddenly picked up by many public accounts and big Vs and hyped.
, and quickly received some media attention.
H Wei responded quickly, saying it would handle the matter as soon as possible and make the relevant investigation results public in a timely manner.
But the popularity of this matter has not subsided, and then another user exposed on the Internet that his newly purchased mobile phone spontaneously ignited, and what happened next, and also posted a few photos.
In the photo, the phone was burned and cracked, there were black marks on the back, and the table was burned.
All of a sudden, this matter could not be suppressed at all, and it exploded directly on the Internet. Many users began to request returns, and some so-called 'professionals' spoke out, demanding that H Wei must start the recall mechanism immediately, and
Apologize immediately, etc.
As the production provider of this battery, Wu Hao and others were also dug out by netizens and became the targets of joint crusade.
For a time, the entire H company and even Haoyu Technology were at the forefront of the storm, and a large number of reporters and some so-called users who were "asking for explanation" gathered around the company door.
Tao Zhengyang even got angry directly at Wu Hao on the phone and asked him to give an explanation immediately.
Of course, there were more than just those who called him. Some of their product agents, some leaders and elders, and even Lin Wei's parents called to ask about the situation, let alone his own parents.
Some people even laughed out loud, comparing him to the second leader Jia, and wondering whether he would end up as bankrupt as that one.
All this happened so fast, in just one week, that many people didn't react. Wu Hao also thought it was just a small incident, but he didn't expect it to be such a huge wave all of a sudden, as if there was some force pushing behind him.
Just like that, I want to overthrow them all.
It was already midnight, and Wu Hao's office was brightly lit and filled with smoke. Wu Hao, Zhang Jun, Zou Xiaodong and others were sitting on the sofa and smoking a little tiredly. The ashtray on the coffee table was already filled with cigarette butts.
During this process, he also carefully reviewed the 'research and development' process of this battery. There is no problem with technology, and there is no problem with safety. At least it is much safer than the current ternary structure lithium battery. And in order to
To be sure, he also asked the battery research project team and even the entire production factory to conduct a comprehensive and systematic investigation to confirm that there was no problem with the safety of the battery.
So where did the problem come from?
Wu Hao knocked on the table. After thinking carefully, he raised his head and said to Fang Zhiyuan, the leader of the battery research and development project team, who was a little decadent: "Tomorrow, you will lead the team to talk to H Wei's product safety accident investigation team and the official supervisor.
Relevant personnel from the department gathered together to step up the investigation of the malfunctions of these three mobile phones.
No matter what the result is, I ask you to give us a preliminary result within three days."
Hearing his words, Fang Zhiyuan nodded. Zhang Jun on the other side shook his head and said: "Before, H Wei contacted the owners of these three mobile phones. One could barely be contacted, and the other two could only send messages.
He posted on Weibo and then disappeared, unable to be contacted at all.”
Wu Hao waved his hand and said: "Weibo now requires real-name authentication. Contact the relevant departments and Weibo and ask them to assist in providing the basic information of these two users.
Now we need to figure out whether this is really a problem with our product, or whether someone is choosing this opportunity to snipe behind the scenes.
We need to find out who is behind the sniper, and whether the target is us or H. Now this matter is no longer just about the failure of three mobile phones, but about the future and destiny of two large companies, as well as data.
Market share of tens of billions to hundreds of billions.
You must find these three people for me, I want to find out who is behind this matter."
"What about our Double Eleven event? Should we continue?" Zhang Jun nodded and hesitated.
Wu Hao waved his hand and said: "Stop it now. If we don't understand this matter, who will be willing to buy our products. There are still about ten days before Double Eleven, and we must come up with an order before this deadline."
A report that convinces the public will be released.”
"What if there is really a problem with our products?" Zou Xiaodong worried.
"It's impossible. This battery has passed rigorous tests in our laboratory and the quality inspection agencies of relevant departments, and we have obtained relevant European safety standards. All test results show that this battery is safer than ordinary
The ternary lithium battery is much higher. Unless it is maliciously sabotaged by humans, I can't think of any reason for this kind of failure." Fang Zhiyuan said excitedly as he danced towards Zou Xiaodong.
When Wu Hao heard this, he couldn't help but angrily said to Zou Xiaodong: "Don't you have confidence in the products you produce? If you can't even trust your own products, why should you let others believe it? I think you, the person in charge, should not be
Now, go home and retire as soon as possible."
"Hey, Haozi, Dongzi is worried too." Although Zhang Jun was a little dissatisfied when he heard this, he still hurriedly persuaded him.
"Worry, if you don't even trust our own products or ourselves, then who can you trust?"
Wu Hao glanced at Zou Xiaodong fiercely, then ignored him and gave an order to Fang Zhiyuan: "Remember, you only have three days. In three days, I will attend the press conference with Tao Zhengyang.
I hope to see these three faulty mobile phones and related investigation results at the press conference. You should go select personnel now and rush to leave on the earliest general flight today."
"Yes, I will go back and prepare now. I will submit the phone and report on time in three days." Fang Zhiyuan immediately stood up and promised Wu Hao.
"Go ahead and be careful on the road. I'll ask the driver to prepare a car to take you to the airport." Wu Hao nodded at him.
Fang Zhiyuan nodded at him, then turned and walked straight outside.
When Wu Hao saw this, he directed at Zhang Jun and said: "Now let's post a formal statement on the official website and official blog, including the incident, our opinions and attitudes on handling it, and the relevant safety monitoring report on this super battery."
.
Tell them that we will hold a press conference with H Wei in three days to announce the results of the relevant incident."
"Once this statement is issued, there is really no chance to deal with it." Zhang Jun said worriedly.
Wu Hao glanced at Zou Xiaodong, who was silent on the side, nodded firmly at Zhang Jun and said: "Go ahead, you will have to face what you should face sooner or later."
