Chapter 172 Sister Nan's big backer has taken action
Gu Nan pointed to the service regulations posted on the wall behind the front desk. Article 2: After purchasing a mobile phone, customers can return it for a full refund unconditionally before leaving the store. If there is no quality problem with the product after leaving the store, the store does not support returns or refunds.
.
This rule is intended to protect the consumer rights of customers, but in fact it is to protect the return issue of mobile phone stores.
Most people who come to buy mobile phones rarely encounter the situation of asking to return the mobile phone immediately after buying it.
It can be said that this store has been open in this section for five years, and this is the first time that it has encountered a customer who asked for a return just after paying.
What's annoying is that this is the rule in the store and they can't say anything more.
The female salesperson's face turned dark at this moment. Thinking that her dream of being the sales champion was shattered, she felt a sting of anger in her heart.
"Where are the customers like you? If you buy a mobile phone and immediately ask for a return or refund, are you kidding us?"
Gu Nan sneered: "I just want to tell you that I can afford a mobile phone! As for a refund, this is also my right!"
The saleswoman glared at Gu Nanyi with an arrogant expression: "Humph, you, a little girl, dare to do this in front of me. Do you really think that I have been a salesperson for more than ten years for nothing? I tell you, there are people who are more extreme than you.
I've seen it too many times. Mobile phones sold in our store will not be returned! You have already paid, and you must take these mobile phones away from me."
This shows that they are ready to buy and sell by force. The so-called service regulations in the store are just decoration.
Most people would yell at each other when encountering this kind of situation, and in the end they would have no choice but to leave with their cell phones.
The person they were facing at this time was not so easy to fool.
Before paying, Gu Nanyi had already guessed that he would face such rogue behavior.
The fashionable women on the side also started mocking.
"Little girl, you stole your parents' money to make a scene. Do you really think that people outside can let you do whatever you want like your parents did? If you buy these ten mobile phones today, just think of it as your tuition to go to a social university."
Mobile phone store entrance
Two young men seemed to be smoking cigarettes unintentionally and seemed to be chatting, but in fact they were always keeping an eye on what was going on in the store.
"Do you want to tell Butler Chen?"
The companion said: "Butler Chen has warned Miss Gu that if she is wronged outside, she must inform him as soon as possible."
"Then what are you waiting for?" The young man took out his cell phone and immediately dialed Uncle Chen's number.
At this time, Uncle Chen was accompanying Ye Lao.
After listening to the report from his subordinates, he hung up the phone and hurried to Ye Lao's side.
"Sir, Miss Nanyi has been bullied."
Ye Lao's eyebrows suddenly frowned: "Where is he?"
"In a mobile phone store at Hengyuan Communication on Huimin Road, our people said that Miss Nan Yi originally took two young classmates to the store to buy mobile phones, but was ridiculed by the salesmen and two female customers in the store. Nan Yi
The lady was so angry that she bought ten mobile phones on the spot and asked for a refund after payment. According to the service regulations of Hengyuan Communications, customers can unconditionally refund and return mobile phones that have not left the store. The salesperson of this store may think that Ms. Nan Yi is just a person.
Girls have the intention of buying and selling by force."
"Hengyuan Communication?"
"It's our own company."
Hengyuan Communications is the largest communications company in the mainland, occupying 45% of the market share, and is definitely the leading enterprise in the mainland.
The boss behind Hengyuan Communications is Beigang Yejia.
Ye Lao looked unhappy.
As the largest communications company in the mainland, Hengyuan Communications has always been praised as the conscience of the industry, with a first-class reputation and service attitude.
I never expected that such bad behavior of bullying customers could happen in a store owned by my own company.
What's more, the person being bullied was his granddaughter.
"Let Liu Chuanzhi go there in person. If it is like what you said, this store must be closed immediately for rectification."
"yes!"
Liu Chuanzhi is the executive president of Hengyuan Communications in China, and he is a capable person promoted by Ye Lao.
There are hundreds of corporate projects under Yejia's name, and Hengyuan is just one of them.
Over the years, Hengyuan has continued to grow under Liu Chuanzhi, and Mr. Ye was very trusting of him and rarely interfered with Hengyuan's internal decisions.
This incident made Ye Lao think deeply. If a project company develops too fast, there will inevitably be many loopholes and disadvantages. Maybe Hengyuan should slow down and take advantage of this opportunity to give Liu Chuanzhi a beating.
Uncle Chen left the study and took out his cell phone to make a call to Liu Chuanzhi.
Liu Chuanzhi was having a meeting within the group. When he saw the call from Uncle Chen, he immediately terminated the meeting.
"Steward Chen!"
"Mr. Liu, my master would like to ask you to do a small favor."
"What are your instructions, Mr. Ye?"
"It's like this. There is a Hengyuan Communications mobile phone store on Huimin Road. The sales attitude there is bad, and there is forced buying and selling. You should go and deal with it yourself."
Liu Chuanzhi was shocked and felt that this matter was not simple.
How could a minor conflict between a customer and a salesperson in a small store reach Ye Lao's ears?
Could it be that Ye Lao deliberately tested him?
It doesn't seem right. Although the old man has serious thoughts, he will definitely have signs when doing things, and he will not do such things out of nowhere.
This is not in line with the old man's methods.
Liu Chuanzhi racked his brains and thought for a while, but he really couldn't figure it out.
He asked tentatively: "Steward Chen, does Ye Lao know the customer who bought the mobile phone?"
After thinking about it, it seems that this is the only possibility.
Uncle Chen laughed: "Mr. Liu deserves to be appreciated by Ye Lao."
Liu Chuanzhi said in a sincere and humble tone: "I would like to ask you to teach me a few words."
Uncle Chen thought to himself that the old man had not yet planned to disclose Miss Nan Yi's identity to the public, so naturally he could not reveal this matter casually.
However, since Liu Chuanzhi wants to solve this matter, he should be aware of it.
After pondering for a while, Uncle Chen said in a serious tone: "That customer is someone whom Ye Lao attaches great importance to."
Liu Chuanzhi nodded: "Thank you, Butler Chen, I'll rush over right away."
at the same time
Several staff members in the store surrounded Gu Nanyi, Huangfu Xixian and Cheng Tianyou.
He made it clear that he wanted to bully others.
The female saleswoman selling mobile phones said arrogantly: "As long as you take the mobile phone away, we won't make it difficult for you. If you have to make trouble in our store, huh, our boss has a good relationship with the people from the local police station."
, we will see who will enter in the end."
Gu Nan sneered calmly.
"According to the provisions of Article 39 of my country's "Consumer Rights Protection Law", forcing others to accept services by means of violence or threats is a forced transaction and has constituted a crime. Your Hengyuan Communications headquarters is in Pingcheng. What happened today? Whether I call the Consumer Agreement Protection Committee or the headquarters of Hengyuan Communications, they can help me solve the problem perfectly. If you want to make things bigger, I will be happy to accompany you to the end."
As soon as these words came out, the expressions of the previously arrogant and domineering clerks all darkened.