Chen Jianzhong looked at Liu Chuanzhi with an embarrassed face.
"Mr. Liu, I just heard about this. It is said that the customer who bought the mobile phone was suspected of causing trouble, so the store clerk did not agree to refund the money."
Liu Chuanzhi ignored Chen Jianzhong and looked directly at the three high school students in the middle surrounded by the store clerks.
The customer service department just called and said that a Miss Gu had complained about this store.
This Miss Gu must be someone whom Ye Lao values very much.
On the way here, he was still guessing about the background of Miss Gu. When his eyes fell on the tall and graceful girl in front of him, surprise flashed in Liu Chuanzhi's deep eyes.
Unexpectedly, the other party turned out to be a high school female student.
What is the relationship between her and Ye Lao?
As far as he knew, Mr. Ye only had one granddaughter, Ye Ningyu.
He had seen that girl Ye Ningyu twice, and he was sure that she was not the little girl in front of him.
After thinking for a moment, Liu Chuanzhi suppressed the doubts in his heart and walked up to Gu Nan with a sincere attitude.
"Hello Miss Gu, I am Liu Chuanzhi, the person in charge of Hengyuan Communications. I heard about this incident on the way here. It is indeed due to improper management of Hengyuan Communications. I am sorry to have brought you an unpleasant shopping experience.
."
Gu Nan looked at Liu Chuanzhi with a cold expression.
"Mr. Liu, does this set of service regulations issued by Hengyuan Communications count?"
"You can rest assured that as long as it is the regulations issued by Hengyuan Communications, no matter which branch across the country must abide by them. Once we find a store that violates the regulations, Hengyuan Communications will definitely punish them accordingly."
Gu Nan raised the corners of her lips and looked at the clerks with cold eyes.
"I just bought ten mobile phones. As for the cause, Mr. Liu can call the store's surveillance and find out at a glance."
Liu Chuanzhi nodded respectfully and immediately ordered his secretary and Mr. Zhang to retrieve the surveillance cameras.
"Miss Gu, please wait a moment, and I will definitely give you a reasonable explanation for this matter."
Seeing Liu Chuanzhi's extremely respectful attitude toward Gu Nanyi, Chen Jianzhong looked solemn and felt anxious.
He had a vague feeling that the identity of this little girl who came to the store to buy a mobile phone was not simple.
Liu Chuanzhi's appearance here is no accident, it's more like he came to deal with this matter.
Thinking of this possibility, Chen Jianzhong was shocked.
Given Liu Chuanzhi's status in China's business community, how many people in China could be expected to condescend to deal with such a small dispute personally?
Several other clerks also sensed that something was wrong and lowered their heads. No one dared to say anything nonsense.
The fashionable woman on the side frowned and looked at Liu Chuanzhi.
Even Mr. Chen is respectful to him. Who is this man?
Just when everyone was thinking about their own thoughts, Liu Chuanzhi's assistant and Mr. Zhang walked out of the monitoring room together.
"Mr. Liu, the surveillance is out, please take a look." Mr. Zhang handed the phone to Liu Chuanzhi.
Liu Chuanzhi reached out to take it and clicked on the three-minute video.
After seeing the whole process, Liu Chuanzhi's serious face became darker and colder.
"Mr. Chen."
"Ah...Liu...Mr. Liu." Chen Jianzhong walked up to Liu Chuanzhi tremblingly.
Liu Chuanzhi glared at him coldly, with a smile on his lips.
It's okay not to smile. This smile almost scared Chen Jianzhong out of his wits.
"Take a look."
After Chen Jianzhong took the phone and watched the surveillance video, his face wrinkled tightly.
"Mr. Liu, I am usually too busy and neglected to train my employees, which caused them to neglect the guests. Starting from tomorrow, I will pay close attention to the training of their service attitude. I will never let things like this happen again."
occur."
Liu Chuanzhi snorted: "Treating customers differently, taunting customers with words, and violating the company's management regulations. Picking one of these three things at random is fatal to the long-term development of a store. It just so happens that you have all of them in your store."
"Mr. Liu..."
Liu Chuanzhi waved his hand: "Since it violated the company's regulations, it must be handled in accordance with the company's rules and regulations. How much did Miss Gu spend on the mobile phone she purchased?"
Mr. Chen immediately asked the clerk.
"How much did Ms. Gu spend?"
The cashier at the front desk whispered: "A total of 120,000."
Chen Jianzhong looked at Liu Chuanzhi, waiting for the big boss to speak.
Liu Chuanzhi said coldly: "Then according to the regulations, three times the compensation will be paid to Miss Gu."
"Okay, okay." Chen Jianzhong nodded repeatedly.
Then, Liu Chuanzhi looked at the employees with questionable service attitudes.
"You guys have different ideas than ours at Hengyuan. After you come to the store tomorrow to collect this month's salary, you can find another job."
"Mr. Liu, we know we were wrong and we vow to never make this kind of mistake again from now on. Could you please give us another chance, Mr. Liu?"
"Mr. Liu, woo hoo, I have an elder and a younger child at home. My wife is a full-time housewife. I have a whole family waiting for me to support the family. I can't lose this job."
"Please, Mr. Liu, give us another chance. We are willing to apologize to Miss Gu." The female salesperson cried hoarsely.
Hengyuan Communications is a formal enterprise with government support and generous benefits and salary.
It is the dream of many workers to join Hengyuan and become a regular employee.
They never thought that because of such a trivial matter, they would lose the job they had worked so hard for.
"Hengyuan will never hire problematic employees. This was a rule set when the company was founded. If you could keep the company system in mind, you would not have made such a stupid mistake today."
Seeing the big boss's resolute attitude, the mood of several employees suddenly hit rock bottom. Thinking of what they had done, they felt regretful.
Liu Chuanzhi said to Chen Jianzhong: "This store on Huimin Road is temporarily undergoing renovations, and new store employees will be trained in person by the headquarters."
Chen Jianzhong did not dare to express his anger and nodded repeatedly.
After driving away the employees, Liu Chuanzhi walked up to Gu Nanyi and apologized again.
"Ms. Gu, these ten mobile phones will be regarded as compensation for you. Please accept it with smiles."
Gu Nan did not reach out to take the bag, but looked at Liu Chuanzhi calmly.
"I am very grateful that Mr. Liu can handle this matter personally. Now that the money has been refunded three times, I can buy the mobile phone myself."
After finishing speaking, Gu Nan took out a mobile phone from the bag: "But I only buy one."
Buying ten mobile phones is really a fool's errand.
Liu Chuanzhi's eyes rolled up: "Consider this mobile phone as a meeting gift from me to you. For this reason, Miss Gu cannot refuse."
Gu Nan raised his eyebrows. Did he already know about her relationship with the Ye family?
At this time, Ye Lao's call came in.
Gu Nan glanced at Liu Chuanzhi, took out his cell phone, turned around and walked to the corner to answer the call.
"Nan Yi, has that guy Liu Chuanzhi passed by?"
Gu Nan nodded: "Well, the matter has been taken care of. In fact, I can solve it myself. You can send Mr. Liu over. The battle is a bit big..."
Ye Lao snorted softly: "I heard that you were bullied by a few clerks. I was so angry that I almost killed myself. Fortunately, your grandfather is calm enough. I also know that you are a very smart girl and will not act casually.
I was at a disadvantage, so I thought that since it was a problem with Hengyuan Communications, let their manager handle it. How did Liu Chuanzhi deal with those clerks?"
What Ye Lao is most concerned about is the result of the handling by those few clerks.
If he doesn't fire them, he won't be able to sleep well tonight.
Gu Nan smiled and said: "I have been fired by Mr. Liu."
"Well, that's pretty much it. Give your phone to that guy Liu Chuanzhi. I have something to say to him."
"good!"
As soon as Gu Nan walked up to Liu Chuanzhi, she handed him the phone.
"Ye Lao's phone number."
Liu Chuanzhi's calm and calm face tightened instantly.
He took the phone and put it to his ear.
"Hello."
"Chuanzhi, thank you for taking this trip today."
"You're welcome, this is originally a problem with Hengyuan Communications."
"When you are not busy another day, let's meet and discuss the future development of Hengyuan."
"Okay, you can make an appointment and I'll be waiting for you at any time."