Lin Mai's expression suddenly became solemn, and he said without hesitation: "First send all the customers who are involved in the accident to Puji Hospital for treatment, and then proceed to the next step."
Ren Baozhu said: "I have already dealt with it this way."
She looked bored and said: "I don't know how those reporters received the news so quickly and stopped those dozen consumers at Puji Hospital for interviews. I couldn't stop them no matter what."
Thinking of those reporters who were all-pervasive, she felt her head hurt.
"People are just eating this bowl of rice, so they are naturally well-informed." Lin Mai put his bag on his shoulder and said, "Let's go to Puji Hospital right now."
On the way, Lin Mai asked Ren Baozhu if he knew which skin care product those customers had used and had adverse reactions.
Ren Baozhu took out a tube-shaped thing from his bag and handed it to Lin Mai: "This is it."
Lin Mai took a look and saw, wasn't this the breast enhancement cream that the customs sent in error?
She asked: "Did the faces of customers who had adverse reactions all swell like pig heads?"
Ren Baozhu asked in surprise: "How do you know?"
"Because this is a breast enhancement cream, not a skin care product."
Ren Baozhu asked curiously: "What is breast enhancement cream?"
Lin Mai gave her some popular science in a few words: "It's a cosmetic that is applied to the breasts to make them bigger."
Ren Baozhu suddenly realized: "Those customers put breast enhancement cream on their faces, so their faces became swollen?"
Lin Mai nodded: "That should be the case."
Then he said: "I clearly told you not to sell that box of breast enhancement cream. Who sold it?"
Ren Baozhu hesitated and said, "It's Lu Guosheng."
Lu Guosheng is her salesperson, and his ability to do things is pretty good.
She also planned to train him well, but she didn't expect that he would make such a big mistake.
Lin Mai asked again: "Have you notified all stores and chain stores to stop selling breast enhancement cream?"
"Because the quantity of this breast enhancement cream is limited, Lu Guosheng only arranged to sell it in one chain store.
Without waiting for my notification, the store manager of that chain store immediately sealed the breast enhancement cream after the first customer had an adverse reaction."
Lin Mai was very satisfied to see that this grassroots cadre did not panic and handled the situation quickly and appropriately.
I specifically asked the name of the store manager and planned to promote her if a suitable position became available.
Lin Mai asked: "Since it was sealed so promptly, there aren't many victims, right?"
"Although it's not many, there are still thirteen."
This number is really auspicious!
Lin Mai felt at ease, as the number of victims was not too large, and the compensation would not be too much.
When the two rushed to Puji Hospital, there was a mess at the door of the outpatient hall.
A large group of reporters surrounded a dozen customers who were in trouble, and they all conducted interviews.
Many people were watching, pointing and talking.
Just by looking at their expressions, you can tell that they are cursing Unique.
A young woman wearing a Unico store manager's uniform was constantly comforting the group of agitated customers who were swollen like pig heads.
Ren Baozhu whispered in Lin Mai's ear and introduced: "That store manager is Sun Yunhong, the store manager of the chain store that mistakenly sold breast enhancement cream."
Lin Mai trotted over and shouted loudly as he walked: "Fellow comrades reporters, please wait a moment before doing the interview.
We now need to arrange for customers who have had adverse reactions to our home skin care products to see a doctor. Please understand."
A reporter recognized her and shouted: "Mr. Lin from Unico is here!"
As soon as the reporter finished speaking, all the reporters surrounded her and started interviewing her:
"Excuse me, Mr. Lin, how would you solve such an accident?"
Lin Mai had no intention of being interviewed at this time. She just wanted those customers whose faces were swollen like steamed buns and whose eyes were squeezed into slits to seek medical treatment as soon as possible.
Although these customers are most likely just experiencing normal facial swelling caused by applying breast enhancement cream, it is not a serious problem.
But don’t be afraid of 10,000, just be afraid of the eventuality, what if there is an adverse reaction.
Early medical treatment and early treatment are always good.
And the more actively you treat them, the easier it will be to calm their anger.
The less negative emotions the customers, onlookers, and the media will have towards Unique.
But now at this sensitive moment, it is in a public place, and there are so many people watching.
If she does not express her position in time, reporters and onlookers will misunderstand that she does not want to deal with the matter seriously and only wants to deal with it, which will cause the credibility of the Unique brand to be in crisis.
Because the breast enhancement cream that was mistaken for a skin care product was sold from the Unique chain store, Unique was bound to be implicated.
Lin Mai loudly expressed his position: "If something goes wrong, of course we will be fully responsible.
Customers’ medical expenses and lost work time are not less, and we will also compensate each victim with thirty yuan in condolence money.
If customers have any opinions, feel free to raise them, as long as they are within the scope of our responsibilities, we will definitely bear them."
As soon as she said these words, the onlookers nodded and praised Unique for her responsibility.
These days, consumers are not God, they are a vulnerable group.
If you buy a product with quality problems, you will have to consider yourself unlucky. It is impossible to guarantee a return or exchange.
Part of the reason for the good sales of Unico clothing is that there are quality problems or even misfits. They can be returned or replaced within seven days.
This alone is enough to make the brand Unique deeply rooted in the hearts of the people.
Before Lin Mai arrived, the onlookers and the customers who were asking for an explanation were very dissatisfied with Lin Mai and Unique.
But now, there is only praise left.
The reporters still wanted to interview him, but Lin Mai declined on the grounds that he could not delay the treatment of those customers.
A reporter was unwilling to give in and asked: "Can we follow up the report?"
Lin Mai thought for a moment and nodded in agreement.
Follow-up reporting is actually media supervision.
Lin Mai thinks this is good. Making things public and transparent will allow everyone to see the sincerity of her and Unique, and turn bad things into good things.
However, not all reporters can follow the whole process, as that would disrupt the order of the hospital.
Lin Mai asked the reporters to draw lots and select five reporters to follow the report throughout the whole process.
The five reporters quickly identified the situation and followed Lin Mai, Ren Baozhu and Sun Yunhong to accompany the group of customers to see the doctor.
All the customers had the same symptoms, which was caused by facial swelling caused by mistakenly applying breast enhancement cream on their face as a skin care product.
After several doctor examinations, they all agreed that it was nothing serious. After the effect of breast augmentation, the swollen face would naturally return to normal and no treatment was needed.
The group of customers looked at each other with uneasiness in their eyes.
One of them asked: "How long will it take to get back to normal?"
A doctor looked at a breast enhancement cream that was full of English. Although he didn’t understand English very well, there were a few numbers mixed in the English.
He even guessed: "It will return to normal within twenty-four hours at most."
Those customers were doubtful: "What if the swelling doesn't subside after 24 hours?"
The doctor patiently said: "This kind of situation should never happen. Even if it does happen, you can come to the doctor at any time."
The group of customers talked worriedly.
I was afraid that some of them would have their swelling subsided within 24 hours, but I would not.
I'll look for Younice again then, I'm afraid that Younice will not have such a good attitude now that there are only a few of them left.
Lin Mai smiled and said to them: "There is no need for you to worry. Unique's purpose is to put customers first."
A customer just wanted to ridicule her. Who doesn't know how to say nice things?
I heard Lin Mai say to the doctor: "Doctor, please give these sisters a hospitalization certificate and let them stay in the hospital for observation until the swelling on their faces subsides and they are confirmed to be fine before being discharged, okay?"
The customer was immediately relieved and looked at the doctor eagerly.
The doctor immediately shook his head and refused: "Their condition simply cannot meet the requirements for hospitalization. Otherwise, it will occupy the resources of critically ill patients. It is impossible for me to issue a hospitalization certificate to them."
Lin Mai sighed helplessly and said to the group of customers: "Then we go to a hospital for hospitalization and observation, is that okay?"
Puji Hospital is the largest, most famous and best hospital in Central China. The inpatient department does not treat ordinary patients, but the First Hospital does, and the cost is relatively low.
As long as Lin Mai is responsible for those customers, they don't mind which hospital they stay in.
Besides, the hospital is not a bad hospital, it is just not as good as Puji Hospital.