Liu Xiaohua returned to the electrical appliances counter of the department store angrily. She was really angry when she thought that Fang Yu and the others' commissions for the whole day were at least forty or fifty yuan.
Why can they earn so much money? With his beautiful appearance, he should earn more than them.
There are not many types of electrical appliances in department stores, mainly TVs, which are placed like treasures on special shelves. In front of them is a counter. The salesperson sits behind the counter and sells things. Customers can only watch through the counter. Let alone test the machine.
You can't even touch it.
A considerable number of people choose to buy things in department stores, because they are state-run shopping malls, which have natural credibility and attraction for ordinary people.
The weirdest part is that the working hours of department stores are actually the same as those of other units, that is, they have a full day off on Saturday afternoon and Sunday, without the consciousness of a service-oriented unit. Moreover, the working hours are exactly the same every day.
The double-day off system was not implemented until Labor Day in 1995. Now, the system of one and a half days off per week is implemented.
Under this situation, people who work in government agencies, enterprises and institutions can only choose to take a leave during working hours if they want to go to department stores to buy things.
Some people who watched the TV commercials of Yuanda Electric were aroused to want to buy color TVs, but they did not necessarily go to Yuanda Electric to watch it. Instead, they chose to go to department stores.
When Liu Xiaohua returned to the counter, there were many customers gathered in front of her, pointing and talking about the color TVs on the shelf. Two colleagues were sitting on high stools, reading newspapers, eating melon seeds, and eating melon seeds.
Sweater.
The counter is 1.2 meters high, so the stool the salesperson sits on is relatively high, commonly known as a high stool.
Customers need to hold their heads high to look at the products on the shelves, and because of their high sitting posture, the salesperson looks down at the customer. Over time, the salesperson develops a sense of superiority.
Liu Xiaohua suddenly found that when she saw several colleagues like this, she felt a little uncomfortable.
She recalled what Sun Qin said during the pre-job training of Yuanda Electrical Appliances: "We have to put ourselves in someone else's shoes. If we were customers, what would we want the salesperson to be like? How would we like the salesperson to treat us? We can only stand as a customer.
Only by considering the problem from a different perspective can we improve our service awareness and provide good service.”
Originally, she was disdainful of this sentence. The reason was very simple. Why?
However, after seeing with her own eyes that Fang Yu and others were greeting customers according to what they said during the training, with sales being concluded frequently and commissions being pocketed, her thoughts changed.
But the feeling of superiority is still there, and my mentality has not been adjusted.
Liu Xiaohua opened the partition and walked in, saying, "Why don't you greet them?"
The sweater is in his thirties, has a husband and children, and the weather is going to get colder in two months. I just use my working time to make a few sweaters, one for my husband and one for my son, which makes me feel happy.
She said, "Hey, Xiaohua is back. Why are you back? Didn't you go next door to help?"
"I came back when I was bored. I'm not their employee." Liu Xiaohua curled her lips and said.
Seeing that several colleagues had no intention of greeting customers, she couldn't help but walk out of the counter and come to the customers. What was running in her mind was what Sun Qin said during Yuanda Electric's pre-job training. She tried her best to smile and said, "
Which color TV do you want to buy? These are imported, and the ones over there are domestic. The imported ones are expensive, but the domestic ones are cheap."
Finally, a customer had the courage to ask, "Comrade, how much does that 21-inch one cost? This one is imported."
Liu Xiaohua said, "This one costs 4,780 yuan."
“So expensive!”
The elder sister wearing a sweater paused, looked back at the shelf, and said quickly, "Xiaohua, I'm wrong, this color TV costs 5,000 yuan!"
"Huh?" Liu Xiaohua was stunned and quickly looked at it carefully, "It's true, I remembered it wrong."
She suddenly came to her senses, 4780 was the price of Yuanda Electric next door, the model and style were exactly the same.
"Why are you like this? One said 4780 and the other said 5000. Isn't this a lie?" The customer was dissatisfied and said with a frown.
Liu Xiaohua said in a strange way, "I'm sorry, brother, 4780 is the price next door. I remembered it wrong."
Several colleagues looked at Liu Xiaohua in surprise.
Not because she said the one next door sells for 4780, but because Liu Xiaohua actually said sorry to the customer!
Liu Xiaohua suddenly came back to her senses. Facing the surprised looks of her colleagues, she suddenly changed her face towards the customer and said coldly, "It's just so much money, and it's not going into my pocket. Buy it or not."
Putting these words aside, he turned around and went back to the counter.
Only then did a few colleagues cast appreciative glances, as if to say, yes, this is the way to do it, this is the correct way to sell goods.
"Xiaohua, why have you become so nervous? What stimulated you next door?" the colleague wearing a sweater asked with a smile.
Liu Xiaohua folded her arms and was in a daze. The more she thought about it, the more angry she became.
The colleague who was wearing a sweater said earnestly, "There is a self-employed business next door. I don't know when it will close. Do you really want to work there? How many people squeeze their heads and can't get into our department store to work. It's better for you guys. See you.
With money in mind, you go over to help when people give you more money. I really don’t know what you think.”
Liu Xiaohua glanced at her sideways, humming coldly and saying nothing.
Several customers discussed in low voices.
"The price next door is 4780 yuan, which is 220 yuan cheaper. I don't know if it is true."
"The company next door seems to be Yuanda Electric. When I was watching TV at my neighbor's house last night, it was advertised on TV, but I didn't know if it was reliable or not."
"You said the store next door is on TV? Is that true?"
"Looking at what you said, what's the point of lying to you? It's really on TV. After the news broadcast, it will be their propaganda."
"It's already on TV, how can it be unreliable?"
The customer slapped his thigh and turned around to leave.
The others hesitated for a moment, then looked at the salespeople behind the counter, all sitting like uncles, and then decisively turned around and left.
Word spread quickly, and people who were planning to buy something in a department store immediately ran over to take a look when they heard it was hundreds of dollars cheaper. It is common among buyers to shop around.
When the salespeople at the department store learned about the situation, they didn't react at all. They just used it as a conversation piece to kill time.
The news reached the department store manager Zhu Fugui, and it was Lin Weifeng who came to report.
Lin Weifeng was very anxious. He said, "Manager Zhu, you have to take care of this matter. The unit does not care about the sales, but our contracting employees do. You said that Yuanda Electric is doing this, it is clearly aimed at our department store.
company's."
Zhu Fugui motioned Lin Weifeng to sit down, "Weifeng, please sit down first and be patient."
The department store has launched a pilot contract for employee contracts since last year, but only a few people have applied. Everyone is used to going to work step by step and getting paid on time, and they are unwilling to do risky things.
Lin Weifeng is a relatively aggressive young employee. He is brave enough to take risks and contracted a small store to sell televisions and radios. The business is good. It is backed by a department store and the main products are more cost-effective domestic brands. After more than half a year,
It became a household worth ten thousand yuan.
As a result, Yuanda Electric opened today. In the morning, Lin Weifeng saw that the door of Yuanda Electric was empty, and he was secretly happy. By noon, he could no longer calm down, but he was not panicked.
When most of the customers who originally planned to purchase in the department store moved to Yuanda Electric, he panicked. He went around and found that the TVs sold by Yuanda Electric were at least more than a hundred yuan cheaper than those sold in the department store. Other people's radios
Even given as a gift!
"This business can't be done." Lin Weifeng sat down and said angrily, "They are starting a price war. They are clearly targeting our department stores. Why are they using our stores?"
Zhu Fugui waved his hand and said sincerely, "As you saw this morning, when the store opened for business and cut the ribbon, the deputy mayor attended. Deputy Director Yang Sheng of the Planning Bureau personally came to say hello and hoped that our department store would take care of Yuanda Electric. They are
There is a backstage.”
"Although we are a unit directly under the provincial government, after all, we have to look at the face of the local government when it comes to other people's territorial boundaries."
Lin Weifeng could only sulk and said, "If this continues, I won't be able to pay the contract fee this month."
"Xiao Lin, it's not okay to say that. The contracting fee belongs to the contracting fee. The store is contracted to you. How to run it is your business. If you make money, it goes into your own pocket. If you lose money, the unit will bear it. What's the truth?" Zhu
Fugui said coldly.
Lin Weifeng said helplessly, "Manager Zhu, you know very well whether we are making money or not. Apart from the monthly contracting fees paid to the unit, there is really not much money left."
Zhu Fugui waved his hand and said, "You don't have to work here anymore. You can think of the method yourself. You can also sell it cheaper. In a word, how you run the business is your business. The contracting fee must not be less, and it should be paid on time."
"
"Manager Zhu..."
"Go ahead, I have a meeting." Zhu Fugui served tea to see the guests off.
Lin Weifeng reluctantly left Zhu Fugui's office.
Back at the store, his wife Song Jiaojiao came up to him and asked urgently, "What did Manager Zhu say? Do you agree to reduce the contract fee? You can also reduce the rent!"
"What are you thinking! Who can blame you for not doing well in your own business?" Lin Weifeng was filled with anger.
Song Jiaojiao was stunned and refused. She pointed at Lin Weifeng and scolded her, "How can you get angry with me? You have the ability to send it to Yuanda Electric! Look at their business!"
Lin Weifeng, who didn't react for a while, suddenly gave in. He was most afraid of his wife, so he softened his tone and said, "It's useless to look for them. Manager Zhu said that Yuanda Electric has a backend, and Manager Zhu doesn't even dare to touch them.
What should I do? What can I do?"
Song Jiaojiao looked at the store. It was more than 20 square meters and the layout was the same as in a department store. However, the TVs and radios they sold here were ten or eight yuan cheaper than those sold in department stores, so they were attractive.
In 1991, when wages were generally between 200 and 300 yuan, 10.8 yuan was enough for a family of three to eat for two days.
"What do you think we should do, let's lower the price too?" Song Jiaojiao said.
Lin Weifeng thought for a while and said, "Let's see tomorrow. They opened today, with the support of the deputy mayor, and they were on TV. It must be lively. It may be deserted in a few days, and our business will be good."
stand up."
Song Jiaojiao rolled her eyes and said, "How about I go inquire about the situation?"
"It's okay, just touch their bottoms and make sure they don't get discovered." Lin Weifeng said in a low voice.
"I pretended to be shopping, so I wouldn't find out." Song Jiaojiao adjusted her collar and looked in the mirror. Her curly hair was fashionable and looked trendy.
Carrying a small bag, Song Jiaojiao twisted her waist and went.